Alaska Airlines


Alaska Airlines Fleet

790 Alaska Airlines reviews

4/7/2019 Kristina Estremera

✅ Trip Verified | Los Angeles to Honolulu. I've flown on Alaska air several times. This last time was by far the worst. I booked a first class ticket and was bumped to premium class, because they don't allow more than one pet in first class. I made sure to ask before I even booked my ticket. The guy at the gate was extremely ru...

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4/5/2019 Julian Jones

Not Verified | San Jose to San Diego. Worst airline ever. Absolutely ridiculous customer service and failure to plan. Flight was delayed by 12 hours for maintenance, and they informed us in increments of 1 hour. I'm in full support of safety, but what maintenance takes 12-13 hours? Cancel the flight if the repair will take that...

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4/2/2019 Thomas MacLeod

✅ Trip Verified | Baltimore to San Fransisco. Katy was wonderful on flight 1127. Most fantastic experience flying in years! Would absolutely recommend to any traveler. I felt at ease in the air and almost didn’t want the flight to end. I am so thankful for my flight and I hope others experience the same blessed feelings I had f...

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4/2/2019 Cassie Motley

Not Verified | Spokane to Las Vegas. We sat in the back of the plane, where we have sat many many times on other airlines. The flight attendants were speaking so loudly in their personal conversations that I could hear nothing else even over at the roar of the jet engines. I was highly dissatisfied at that the only beverages th...

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3/30/2019 R Lyn Stevens

✅ Trip Verified | Anchorage to Seattle via Houston. Horrible flight (rerouted with a 3 hour bus ride to Houston) followed up by lost package and never got any customer service. My Reference# was passed from one agent to another until they quit responding to phone calls (you can only get them during certain parts of the day in H...

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3/29/2019 B Narlorsi

✅ Trip Verified | Seattle to Washington. My luggage did not make it on board my flight. Despite a 5 hour flight, I wasn't told this until after I waited in baggage pick up at DCA. Apparently, they knew it wasn't coming with me and said it was sent to the wrong flight in SEA and after they realized it my flight to DCA had alread...

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3/28/2019 Ali Tavakolizad

✅ Trip Verified | Seattle to Portland. Horrible customer service and always this flight departures late. Alaska air line is going really bad. I have had so many bad experiences and delayed flights.

3/28/2019 S Meacher

✅ Trip Verified | San Francisco to Kansas City. I doubt I will ever use Alaska Airlines again. I have never had any problems with Southwest, but this airline was cheaper so I went with it. Plane was delayed 2 hours, and then once it “got” to the airport it was delayed another 30 minutes before even landing because it wasn’t aut...

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3/26/2019 Coleen Wilson

Not Verified | Was flying out of Albuquerque NM but due to a power outage at the airport my flight was cancelled. Called customer care the rep was super nice but she couldnt get me on a flight out that day. I went ahead and did a full refund. Later I needed an email stating they couldn't get me out to San Diego that day to get ...

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3/26/2019 Eva Minaeva

Not Verified | I’m flying often between Los Angeles - New York - Fort Lauderdale - Miami and sometimes using Alaska. Comparing to United I prefer Alaska. The seat comfort, service is much better, they also always got a vegetarian options for the meal, the food selection is way better. The negative aspects are - the WiFi is not ...

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3/23/2019 G Malten

✅ Trip Verified | My recent travel with Alaska Airlines has been an incredibly frustrating experience. My family (3yo, 8yo and two parents) were travelling from Bellingham via SeaTac to Orange County. We were delayed in getting there, and cancelled many times coming back due to weather. Alaska typically cancelled with short to ...

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3/23/2019 A Liston

✅ Trip Verified | I flew with my two children, ages 5 and 9 on a pre-booked flight with assigned seats from Newark to LAX. The flight was cancelled but automatically re-scheduled for same time the next day. We were given 3 seat assignments, all of us separated from one another. The ticketing agent told me there was nothing she ...

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3/21/2019 Lori Mackey

Not Verified | Unfortunately, the plane that we were taking had some mechanical problems when it landed from the flight right before us. Not knowing the extent of the repair, they had us all board and then realized that it was going to take longer than they anticipated to fix. So, the captain came out and told us what the probl...

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3/20/2019 Katie G, Embraer 175 (E75) seat 6B

This seat has no seat in front of it. Although it has an incredible amount of legroom, you have no under seat storage, and because the aisle angles, you may be bumped by other passengers as they move about.

3/17/2019 A Sanchez

✅ Trip Verified | Los Angeles to New York. I will never fly Alaska again! This is my second time flying with them and sad to say I didn’t learn from the first time around when they ran out of snacks/drinks back in Jan 2018 only 30 mins into the flight. This time around I wasn’t able to chose my seat so upon arriving to the gate...

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3/17/2019 Alyssa Wood

Not Verified | Boise to Honolulu. It was bad! Our flight got cancelled with no other flights available until 3-5 days later! We all needed to get home that next day but they had no other way for us to leave. We were checked into a hotel with no shuttle early enough for our trip to the airport and they gave us food vouchers that ...

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3/15/2019 A Hareez

✅ Trip Verified | Seattle to Vancouver. This review is for Trish, Seattle airport customer service), this lady was amazing. She helped me find another flight after I missed my flight to Calgary, it took her about 45 min between calls and holds by she was very patient to get me the best flight without much wait, Thank you Alaska...

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3/9/2019 Buffie Gilbert

Not Verified | San Francisco to New Orleans. The flight was severely delayed (5 hours) due to inadequate staffing and disorganization. No meal vouchers or other compensation were offered. This happened on two flights in one week with this airline. I will never fly with them again.

3/5/2019 Abdallah E, Boeing 737-800 (738) Slimline seat 9A

I thought with all my kids out of High School I would be done with sitting in bleacher seats but now apparently Alaska has installed them on their planes. Bring your own seat cushion!

3/5/2019 Christopher Coupe

✅ Trip Verified | Los Angeles to Chicago. After checking in online and receiving an electronic boarding pass we tried to board the plane to be told we had to go back to the desk. We had booked premium seats and already paid the upgrade. At the desk we were told "NO I DONT HAVE THAT HERE" and the rude woman on the desk would not...

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