Alaska Airlines


Alaska Airlines Fleet

790 Alaska Airlines reviews

12/10/2018 N Sack

✅ Trip Verified | St Louis to Ketchikan via Seattle. Very poor customer service. I have two main issues; first, they lost my luggage. Second, on the leg back their stewardess did not show up and my flight was delayed by more than 24 hours. They were unwilling to put me on a partner airline, due to cost obviously. I will not use...

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12/6/2018 SeatGuru User, Airbus A320 v1 seat 1A

LOVE the old Virgin F seats. These blow standard domestic F seats out of the water 7 days a week. I will continue to book Alaska A320s over their 737s till the white leather seats (Airbus) are fully phased out. :(

12/4/2018 J Meale

✅ Trip Verified | Vancouver to Bozeman via Seattle. I will avoid flying with Alaska if possible from now on. My flight from Vancouver to Seattle was delayed. As a result I missed my connecting flight home. I realize these things happen when traveling. There was not another flight to my final destination until the next day. This...

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11/30/2018 P Kanil

✅ Trip Verified | I was supposed to fly San Francisco to Las Vegas on 25th November 2018, departing at 5:50pm. As soon as I left for airport at 3:50pm I checked for the status and it was delayed by almost 2 hours (new departure time: 7:38pm). I had just left so we came back home. I then left for the airport at 6pm. At 6:09pm I ...

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11/29/2018 D Morten

✅ Trip Verified | I just want to say thank you to the kindest airline. I purchased a ticket for my daughter for Thanksgiving and we had a death in the family during Thanksgiving, the second in one year within 4 months of one’s one another and not only did Alaska Airlines express their condolences but they refunded the full tick...

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11/29/2018 Amanda Slade

✅ Trip Verified | New York JFK to Los Angeles. I am not a great flyer, although I’ve gotten better lately. This flight had a lot of turbulence, some of the worst I’ve seen on my last ~20 flights. However, the captain and staff on board were so kind and considerate, updating us frequently. It made me much more calm and relaxed. ...

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11/28/2018 Jeremy Pratt

Not Verified | Arrived at gate 1 hour early. Told by gate agent flight delayed due to delayed inbound flight. Given exact time to return to gate for boarding. Sat down directly opposite to gate, well within range for announcement. Returned to gate at appointed time to board. Doors already closed and no staff at the gate. Sign o...

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11/27/2018 Bryan Frank

Not Verified | Flew Alaska Airlines from Portland Oregon to Dallas Texas. First I could not get the wifi to work and the airline server said he didn't know what was wrong with it and was telling someone as we landed that I needed the app. Wondering why the staff were not be able to tell me that or at least work out why I could ...

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11/27/2018 S Larson

Not Verified | Recently took a trip back home for Thanksgiving, at this point I wish I had stayed home. My flight from Juneau was supposed to leave at 2:24. I arrived at the airport at around noon, with the realization that I would be in the airport for 3 hours (after 2 delays). At the time I was totally fine with this (travele...

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11/27/2018 Justin Miller

✅ Trip Verified | I guess it must be the Virgin merger/sale but this airline is terrible now. Their planes look like they were bought from Virgin at a bargain sale. They haven't taken the time to remove all the old Virgin decorations, so it's a terrible mix of Alaska's and Virgin and it just feels odd. The seats are poorly arran...

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11/26/2018 M Davis

Not Verified | Seattle to Ketchikan. Easily printed our boarding passes at self-serve kiosk. When we arrived at the gate and inquired about early boarding (husband has a hurt knee, was using a cane), not only were we granted early boarding, but they also changed our seats to ones much closer to the front of the plane so husband...

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11/23/2018 Kimberly Hill

Not Verified | Dallas to San Jose CA. Online it says the counter opened at 4am. All the other baggage check in areas were open at 4am, but not Alaska. Had to wait 40 min with 2 toddlers in tow. Sad to say, with this mishap, also with other charges on another flight that were inaccurate. I’m no longer choosing to fly with Alaska...

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11/22/2018 S Dorlena

✅ Trip Verified | We boarded at N Gate 12A. One of the people I was sitting near found out that there would not be a boarding ramp that connected to the building for us to get on the plane. The agent at the desk told us that we had to walk down 2 flights of stairs, across the tarmac, and then up a winding ramp to get into the p...

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11/18/2018 Sarah Brewer

✅ Trip Verified | Honolulu to San Jose. I bought a new piece of luggage on my vacation and when I picked up my luggage the wheel was ripped off. Called to make a claim and they said sorry we don't cover wheels. Another lady got her luggage back and it was all dented in. Do not fly Alaskan Airlines they do not care about your b...

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11/18/2018 Eric Foutz

✅ Trip Verified | Salt Lake City to San Diego. Alaska never fails to disappoint! Only took the flight because it was free (used miles to buy). My wife is in a wheelchair, and the only thing Alaska cares about is trying to get an extra couple of $$ out of you. I have a Frequent Flyer number, so I get checked bags, yet they still...

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11/17/2018 P Reynolds

✅ Trip Verified | Boston to Seattle. Overall an above average experience, but a bit to be desired on the competitive trans-continental route. The gate area used at Boston Logan for Alaska is quite lacking, with only one little area with especially overpriced food and old-looking carpeting. Onboard, legroom is beautiful, with ple...

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11/14/2018 Charlie P, Boeing 737-900 (739) v2 seat 21F

Above average legroom and *width* for sure, compared to other 737 NG series I've flown. My aircraft was 2 years old, N493AS, and the interior was clean and spacious. BIG PLUS: outlet and USB in the seat in front of you near the knees, making super easy access.

11/14/2018 T Neale

✅ Trip Verified | Seattle to Maui. I have flown Alaska for years. Was a former Gold member. Anyway, booked a Maui vacation 9 months in advance, had confirmed selected seats only to be informed we had been moved to the last row where the seats don't recline for a long flight. The old bait and switch. Not an Alaska Airline fan an...

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11/13/2018 Karen Ruggiero

Not Verified | Newark to Los Angeles. I will never use Alaska Airlines again due to the poor customer service I just received. I’m disputing a claim because I was charged erroneously for more than 1 bag for a flight I took in October where the agents at the desk took separate payments for myself and my friend who traveled toget...

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11/13/2018 Marion O’Byrne

✅ Trip Verified | Denver to Vancouver. Just want to commend an employee who provided excellent service, the likes of which I haven’t seen for a while. There was a mom sitting in front of us with two children, one of whom wasn’t behaving well. He had some kind of device playing a game that was really annoying for the rest of us ...

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