Alitalia Fleet

757 Alitalia reviews

7/3/2019 P Marelli

✅ Trip Verified | Terrible seat in premium economy. Seat was broken and wouldn’t properly recline. The main purpose I purchased premium economy was to be able to recline and sleep on my 13hr flight. I asked the attendant for help fixing the seat and she simply said she didn’t remember how to fix it and dismissed me. Movies work...

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7/2/2019 P Huang

✅ Trip Verified | Catania to Rome. Bought my ticket with window seat and checked in the night before with luggage. When I arrived at airport for baggage drop off, they charged me extra for luggage and downgraded my seat to middle all the while pretending to not understand English and refusing service. I hope others does not hav...

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6/27/2019 Abdallah E, Boeing 777-200ER (772) seat 36H

one of the worst flights I've ever taken. very old plane, not so clean. legs space is stolen by a big box under the seats. the head rest didn't stay up. Entertainment system is completely outdated, small screen with no clear vision, sometimes didn't even work and crew had to reset it multiple time. Headphone connector was not w...

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6/26/2019 M Hewett

✅ Trip Verified | Catania to Rome. Worst airline experience I've encountered. Horrible customer service and no organization in their ticketing process. My flight was delayed and I had to go back through security to talk to a lady at the checkout counter. After waiting over an hour, I was yelled at and told to go stand in anothe...

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6/15/2019 Sebastian Pop

Not Verified | Bucharest to Milan. No respect for SkyTeam customers, especially elite plus customers, that pay a lot in order to fly only this team! After talking to customer service you may need therapy, so never try to ask for their help. Actually avoid this company. I will surely never ever fly Alitalia again. They will even...

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6/15/2019 T Chasama

✅ Trip Verified | Bari to Rome. Terrible experience. They lost my luggage, then shortly before I could have claim compensation they have lost it again. Customer service was not helpful at all and always took very long on calls.

6/14/2019 M Borkam

✅ Trip Verified | Catania to Tel Aviv via Rome. I booked a flight a few months in advance, with a 12 hour stopover in Rome on my way back from Catania to Tel-Aviv. On the day before my return flight, while attempting to check in online, I found out that Alitalia has changed the time of my CTA-FCO flight from the morning to the ...

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6/14/2019 L Samaras

✅ Trip Verified | Rome to Buenos Aires. I had to run to the gate as my Alitalia connecting flight from Milan arrived late (they did wait for us though). The plane cabin was relatively well maintained, IFE was working properly (even though the screens and the choice could be improved). The service was quite quick and the food qui...

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6/11/2019 Abdallah E, Airbus A321 (321) v1 seat 24F

This seat has pros and cons: it is near the emergency exit so you have a big legroom; despite this, due to the emergency exit, you don't have the window, and this may be bothersome.

6/8/2019 V Daresa

✅ Trip Verified | Mexico City to Rome. Seats were very uncomfortable. The screens didn't work during the flight. The crew didn't answer when the button was pushed to call them. I asked for gluten and lactose free meal, and my meal had lactose products which i didn't noticed and made me feel awful during the flight.

6/5/2019 Michael Papalamprou

✅ Trip Verified | Rome to London. Historically my flights with Alitalia have never been pleasant, most frequent occurrence the lost baggage. Surprisingly, regardless of its financial position, Alitalia has improved. Flights were on time, baggage wasn't lost, and service was decent. The pre-flight auction for business class is a...

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6/4/2019 Abdallah E, Airbus A330-200 (332) Three Class seat 1F1G

Great "honeymoon seats" if you are travelling with someone you know. Prefer it to the distance some of the reverse herringbone ones have where you cannot see your partner easily. Comfortable, solid seat and great 4 course meal. Decent IFE, watched three movies on the FCO-YYZ 9 hour flight. Decently attentive staff. Solid Alitali...

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5/31/2019 M Fitzpatrick

✅ Trip Verified | Barcelona to Istanbul via Rome. Check in was appalling. A customer service staff was so rude that a colleague of his came to my assistance. I could not remove my old airline tag from my check in luggage,& his reply was that it was my problem,& wouldn’t even help me, after asking him several times, & informing ...

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5/24/2019 Abdallah E, Airbus A330-200 (332) Three Class seat 18A

Horrible. Flight rom Milan to JFK This is my 2nd flight Alitalia with this plane/configuration. Was a standard economy seat on side (2 seats). Its almost impossible to get out of these seats since none of the armrests lift and the seat in front of you is in your face. Entertainment games and movies kept pausing. Food almost...

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5/24/2019 Alexandra Henein

Not Verified | Montenegro to Cairo via Rome. Worst airline I've ever taken and the rudest staff on and off the plane. I heard so many bad things about Alitalia before but never thought it would be this bad. After a 6 hour delay, they didn't even bother to do anything about it, no one cares. My grandma needs to be on a wheelchai...

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5/23/2019 Sumit Batra

✅ Trip Verified | I took this flight from London to Delhi via Rome. Airline did not give any information about the terminal and the gate for the connection from Rome. Crew was extremely rude. Flight was delayed by 2 hours because of detour it had to take. Captain/crew did not provide any information on the delay. There was dela...

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5/22/2019 PJ Harrington

Not Verified | Boston to Rome (Fiumicino) with Alitalia. We paid for a premium economy seat and just 72 hours before the flight they changed the plane and kicked us to economy without any explanation. They were rude when we tried to call them and offered no help when we were very confused. When we got to the airport the checkin...

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5/14/2019 S Gatiris

✅ Trip Verified | Rome to Athens. This must be the worst flight I have ever had. One of the most uncomfortable planes I have ever been on. Rude air hostesses which where talking down to passengers and giggling all through the flight at the back of the plane. I am surprised they are still allowed to fly with such service and sta...

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5/7/2019 Welysson Soares

✅ Trip Verified | Sao Paulo to Rome via Milan. I had no problem during the flight, but the after sales is terrible. I sent an email asking to transfer the miles to a Alitalia's partner air company and since January I got no reply from them. I tried to call Brazilian branch but they said I should send an e-mail to Alitalia and wa...

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5/1/2019 Abdallah E, Airbus A319 (319) One Class seat 14C

Steve H FCO to VCE 4/13/19 no leg room, thankfully it was only an hour flight. This plane should be banned not fit for normal human use.