Cape Air

Customer reviews

8/27/2019 Ray Brunner

Not Verified | St. Croix to San Juan. The flight was fine - customer care before and after was sub par. At checkin I was refused checking my bags through to my final destination. My printed itinerary showed entire route attendant didn't care. Called United my connecting airline who acknowledged everything was in place and corre...

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6/5/2019 S Vanero

✅ Trip Verified | My wife and I had a flight scheduled for past Friday, May 24, 2019 @ 12:50PM from White Plains NY Airport to Lebanon NH Airport. Upon arriving at the airport we were informed that the flight was canceled out New Hampshire to White Plains due to weather. When I arrived home, I called the Lebanon Airport and the...

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6/20/2017 S James

✅ Verified Review | Cape Air canceled both of our flights between Saranac Lake, NY and Boston. And both of these Cape Air flights were booked to connect to international flights into and out of Boston Logan. They at least let us know about the cancellation of the outbound flight from Saranac Lake to Boston and moved up to a much...

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3/29/2016 C Hoekstra

✅ Verified Review | We booked these Cape Air flights to get to Bimini island, Bahamas. We were very excited to be landing on and leaving from The water. Weather on our first flight was to bad, too much wind so we had a delay And were Forced to land on ground. The "seaplane" service from Bimini left from the airport again instea...

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12/16/2015 A Gorham

I sat waiting while they had to locate the pilot, we left an hour late. Once I scheduled the first flight back to Nantucket because I was coming in on a red eye, they didn't run that flight and gave no reason, I had to wait another 2 hours. Recently when they changed over their computer system somehow my reservation 'froze' and ...

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12/6/2015 Dennis Harris

I fly 20 -30 times per year with a lot of that international. Much of that to very remote locations and large cities. I have never been treated worse and would never recommend Cape Air. First if your flight originates on Cape Air you can not precheck online or use any real airline apps. Major pain for frequent flyers. Of course ...

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6/12/2015 Colin Pay

LEB-BOS on Cessna 402. Only 4x passengers on the flight. All staff at Lebanon Regional Airport were polite. Weather for the flight was awful, cloud and rain, so no chance of any view on the way. Very smooth trip despite the weather. Arrived on time.

1/23/2015 R Hansen

12/22/2014 flight 1579 and 1/2/2015 flight 1574. My first impression - there's definitely plenty of room for improvement in the areas of customer service. On a positive note the actual flights themselves were great however there were several issues that left me frustrated and stressed out - not a good way to start and end vacati...

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12/22/2014 P Creedon

BOS-ALB-OGS. Leg #1 We were about 10 minutes late due to weather (Can't control mother nature). We more than made up for the delay by arriving a little bit early. We had a great tail wind. Leg #2 arrived 15 minutes early. I grew up with this airline and hope it continues on into the future.

7/25/2014 R Carmi

July 19 2014 departing Lebanon NH. Flight 9K1872. I have never seen such a circus of inefficiency. Flew out of Lebanon New Hampshire where they departed 40 minutes late because that was how long it took them to pass 9 customers through security. Missed connection to my non-stop flight and now will spend the day flying from airpo...

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3/17/2014 D Ryan

Sitting in Logan again canceled flight to Bar Harbor due to "maintenance". Second time they've done this. First time I was the only one waiting for plane this time its me and one other. They won't run for two people apparently. They loaded two other planes that had later departures than ours before canceling ours. I'm spending a...

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12/23/2013 I Russell

I was supposed to fly from Kirksville to St. Louis hassle free only an hour long flight. I show up to the airport and find out my flight has been cancelled. They could have notified me the flight only has 9 people max on it. How hard would it have been to call and let us know so we could make other arrangements. I missed my conn...

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9/9/2013 Jennifer Epelbaum

I was bumped from a flight Rutland VT to Boston and almost no effort was made by the person in charge to find a volunteer who could take a later flight. Be aware that they can bump people due to weight issues on the plane (people had a lot of luggage apparently and I was told the flight would have been 80 pounds over the limit i...

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7/23/2013 A Lovejoy

Returning home from Boston (to Ogdensburg) severe fog did not permit take-off of Cape-Air's small plane. Several people absolutely had to get home that night. Cape Air went above and beyond. They re-booked all of us on an outbound flight from Logan to Albany then hired a driver in an uber-comfy shuttle van to drive everyone the ...

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7/3/2013 Steve Plogsted

I had the first flight of the day and weather conditions did not hamper take off. Crew made no attempt to depart on time and left 25 minutes late causing me to miss connection costing me to add 9 hrs to my trip due to missed connection. The delays were strictly caused by the airline.

6/10/2013 Brenda Henderson

I was informed that my flight from Boston to Rockland was cancelled no reason given no flight available for the next day. No compensation offered. No other transportation home was available at that hour. I was assisted in my wheelchair by a Logan airport employee to the ground transportation areas (after getting my bags) and wai...

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5/29/2013 L Myers

STL-CGI. I was mortified when these people asked my weight then had to weigh every bag in my possession. The flight down in the tiny plane was so bumpy but that's not the airline's fault. I think I would rather drive from STL to CGI next time.

11/27/2012 Paul Whiteley

BHB-BOS. Cessna 402 aircraft. Online booking was fine and check-in at BHB friendly and efficient. Interesting to see how every weight consideration had to be taken into account for the flight - obvious but something I've always taken for granted having not travelled on this small an aircraft previously. Full flight (9 adults 1 c...

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3/3/2012 Kait Bar

I have flown Cape Air several times due to convenience of location. Unfortunately this airline has disappointed me every time: flight delays cancellations the airplane leaking fluids inside and dripping on me in flight etc. They have cost me time money and a lot of stress.

7/31/2011 Colin Stuart

Most expensive but they advertise well. Flight delayed over an hour pilot shows up enjoying a nice ice cream. Return flight pilot has 'car trouble' and the gate attendant leaves to go pick him up so we missed our connecting flight. I suggest leaving a lot of extra time between connections if you plan to fly this airline. Nice pl...

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