✅ Trip Verified | Zurich to Calgary. Was awesome service. The staff was awesome, service was so good as well as Foods and drinks. Clean “Washroom and a smiling face
✅ Trip Verified | I booked a flight form Cape Town to Zurich using Edelweiss Air being aware the airline is the Swiss holiday operator, so I was expecting a mediocre service as you can expect for the price paid and class of market served. Totally to the contrary all was excellent, the plane not only very clean but looking new, the crew friendly and efficient, the entertainment system good with new movies and the food very good with real cutlery and a glass wine glass that enhances taste. The only minus point was the price charged for the alcoholic beverages, but on the other hand, the airline has to make money somewhere and it avoids passengers imbibing in excess. On my future travels I will definitely consider this airline again.
✅ Trip Verified | Zurich to Ho Chi Minh. We paid 149 CHF to Upgrade to economy max each way. Thoroughly worth it, had 4 seats each on the way out, and 2 seats each on the return. Even without this bonus it would've been worth the money as the extra legroom and recline was nice. I found the food to be acceptable both ways, especially the fresh bread. I disagree with a previous contributor as I thought the selection of films was good, much better than recent trips on Virgin Atlantic and Thai - recommended.
Not Verified | Zürich to Seville. My worst experience ever. The flight was scheduled to depart Zurich at 16.30h, and I was happy to see there was no departure delay. So we left in time, but after about an hour in the air, the plane returned to Zurich due to technical problems. After landing in Zurich again, we were waiting for some 3 hours in the airplane. they were looking for some spare parts to repair the airplan, until they finally figured out that there was a spare part, but they did not get clearance to build it in. So we were shipped back to the gate. no information there, just a never ending queue of people. We left and went home, just to get a message finally that we were scheduled for another flight - 48 hours later. Instead of leaving Friday for the weekend, they scheduled us to leave Sunday evening.
✅ Trip Verified | Ho Chi Minh City to Zurich. We booked this flight with Swiss but we actually flew with Edelweiss. Unfortunately, this airline is not a good one for long haul flights. The legroom was horribly inadequate and the whole flight was uncomfortable. We asked to be in seats with more legroom and offered to pay for this, but they said these sits are reserved for families with kids. In the airplane I saw plenty of people half my size sitting at those sits with extra room, so clearly they did not tell us the truth. Also, the food served was very poor, especially the breakfast. They also wanted to charge 8 swiss francs for a serving of wine. The ticket price was normal, so I would expect to at least get some drinks included. For anyone who flew with an Asian airline for a long distance trip, Edelweiss is simply bad. I would avoid Edelweiss for any long haul flights and would only use for short distance flights.
✅ Trip Verified | I had originally booked this flight from Zurich to Ho Chi Minh City with Swiss Air. Then I found out it was operated with Edelweiss Air. I’m so glad they did. The airline was absolutely excellent. The service on there was first class even in economy you were treated and cared for like you were the only passengers on the flight. I can’t praise the cabin crew enough for how friendly they were, how generally interested in us and couldn’t do enough for us. Food without a doubt the best I’ve ever had on an airline. A cheese and meat platter for breakfast was a total wow factor. All meals very tasty. Legroom perfect. Only downside the movies weren’t great. But by no means does that dampen my incredible experience on this airline.
✅ Trip Verified | Zurich to Ho Chi Minh City. Seated row 6 which has a lot of legroom. Plane interior was refurbished: new seats, touch screen, OkK/ good selection of movies. Service was superb! Food quality is good.
✅ Trip Verified | Zürich to Buenos Aires. A nice surprise. Very clean aircraft, great food (I had vegetarian), the bread is probably the best I had in a commercial flight, limited entertainment system but does the Job. Outstanding customer service in all points. Negative issues: seats are hard as rock, leg space is minimal. Once seats are reclined the distance between my nose and the TV were 12 cm. I am sure in business it was not that bad.
The seat is missing one of the two windows due to the air conditioning duct so you have to turn your head really hard to look outside. The seat itself is a bit narrow but perfectly fine for me. The seat itself, entertainment and service was very good, nothing to complain about.
Not Verified | We had a return flight to Ho Chi Minh from Birmingham via Zurich with Edelweiss, never used them before so did not know what to expect. Could not choose your seat unless you had paid in advance or until 24 hours when you could check in online. Easy flight from Birmingham to Zurich with a very short changeover that we were concerned but there was no need at all. You were asked if you had the correct visa for Vietnam before boarding and checked. The plane itself was clean, reasonably spacious (as can be for economy!)and the crew very friendly and helpful. We found the food to be not so good though but the fresh bread that went round was a much better idea. Much the same on the return trip but the one thing we had a problem with was we could not check in on line, I did email Edelweiss and to their due they did mail me back within a couple of hours and report a fault. Again most ok but the food not so great but did enjoy their continental style breakfast!
Flew CPT-ZRH on this A343 (flight WK85), and it was a total disaster. First of all, WK has an awful website. I was unable to check-in online, process failed without any explanation. Swiss website didn't help me too, even though I tried to check-in several times. My hopes to pick a window seat were destroyed and I ended up with aisle seat. Second, economy seats on this A343 are generic Recaro seats (which becomes more and more widespread these days, especially on new B787s) and I have to say that they are very bad - just 17" wide between armrests (it's ridiculous, because A340/330 can accomodade up to 18.3" seatwidth in 2-4-2 layout and I know it exactly !!!), hard and uncomfortable. Third, WK is very greedy with seat pitch - it is ridiculously small, like in LCC narrowbodies. I'm 5'8" and slim person and I felt very cramped in every dimension in this seat. Aisle seat are especially bad because you can't lean to the aisle - the aisles are narrow and you'll be bumped constantly by the passing FA's and passengers. Window seat have 4" gap between the seat and the wall and are considerably better in terms of personal space. Fourth, the meal service is very bad and poor. I can only appreciate vegetables from the hot meal and ice-cream. Everything else is tasteless and disgusting. At the end of the flight I was hungry. From the positive side, FA's were polite and the flight was on-time. Everything else was bad. WK spoiled my vacations in Capetown and refused to give me any compensation. My recommendation: stay away from this airline as far as possible. I deeply regret not choosing Turkish Airlines for this trip - they are 4 heads ahead of WK in every aspect and would be significantly cheaper.
Gute Sitze in der Business-Klasse. Flaches Bett 200 cm. Da die Mittelkonsole breit ist, etwas wenig Platz im Bereich der Schultern. Sitze haben Massagefunktion. Klasse Service und sehr gutes Essen. Wurden verwöhnt. Good seats in the business class. Flat bed 200 cm. As the center console is wide, there is little space around the shoulders. Seats have massage function. Great service and very good food. Were spoiled.
Economy Max seats come with a small amenity kit and alcohol is included. I was able to upgrade from economy to economy max for free at the counter check in in Denver (from 15k to 14k). Seat was comfortable for an economy seat, food was good, drink selections were good.
Ausgezeichneter Service an Bord.
Not Verified | Larnaca to Zurich. Flight was satisfactory but my biggest gripe is that I was not allowed access to the Business Lounge at Larnaca Airport, surely this should be automatic when paying for Business.
There was no bulkhead infront of us, what we were afraid of; we had the full space for ourself; best places in the plane. Same for 7A and 7B
✅ Trip Verified | Zurich to Mykonos. Total shame for a Swiss carrier. Less space than on easyjet and Ryanair but incredibly expensive for nothing. Food was ok, and the crew was not authentic.
✅ Trip Verified | Dubrovnik to Zurich. Flying business with Edelweiss was a pleasant surprise, this low cost branch of Swiss offered excellent service, great food and excellent comfort. The only downside was that there was no access to Airport lounge at departure, which was very dissatisfying as it is one of the main reasons I chose to fly business.
✅ Trip Verified | Birmingham to San Jose via Zurich using Helvetic Airways and Edelweiss. We used four flights on this particular trip with Swiss or its share code partners, none of which were on time, an average of 1 hour late. We had never flown via Edelweiss previously and probably will never do so again as the experience was not good. Our first bad experience was an email request to Swiss for assistance about our booking, we never had a reply to our request even 14 days after it was put in the only reason we ever did get an answer was because I obtained the email directly to Swiss CEO. On board the aircraft the service you will receive at best can be described as average in economy class, probably a little better in economy plus or business. No free alcoholic beverages in economy class you will be charged for a beer or glass of wine with the meal you will receive and the average cost is around $10 per drink. Comfort on Board and hidden extra expense in Economy Class. The seating setup is probably the most uncomfortable we have experienced on a long haul carrier, the seats are very tight and small little of no room to move and we are only small bodied people 1.64 and around 70kgs. Although the aircraft are new and clean the comfort level in economy class is extremely bad and we would not recommend it. If your baggage is overweight (above 23kgs) you will be charged an excess baggage fee of approximately $200 per suitcase.
✅ Trip Verified | Received an email at 3pm on day of travel to let us know that the Zurich-Cape Town leg of our flight had been moved from 10pm that evening to 8am the following morning. Annoying but compounded by fact that the Amsterdam to Zurich leg of our flight had also been cancelled and it was therefore impossible to get to Zurich in time to catch the delayed flight to Cape Town. Edelweiss offered no explanation, apology or assistance so had to rebook flights for my family and I, cancel and rebook hire car at extra cost and rebook accommodation as would now be arriving after midnight (meaning that we lost a day of our holiday as well). On our return I wrote to Edelweiss to request compensation only to be told that as they are a Swiss airline they do not need to do so and therefore would not - their reply as follows: "Edelweiss adheres to the legal texts of the prescribed ordinances and we therefore stick to our previous statement. The legal text of Regulation (EC) 261/2004 does not provide for compensation in the case of delayed flights. For final clarification, we refer to the judgment of the district court Bülach, 02.02.2016, which has become legally valid and published: No compensation payments are due for late flights to and from Switzerland." All-in-all a terrible experience with a terrible airline - customer service = zero. Avoid