Edelweiss Air


Customer reviews

10/26/2019 claire allison

Not Verified | Zurich to San Diego. Upon printing our boarding passes for a trip to Europe we discovered that our return flight on Edelweiss Air had been cancelled. We called the airline and asked about the cancellation. The customer service person told us that there were no seats to San Diego within 3 days in either direction ...

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10/26/2019 Matthew Hendrick

Not Verified | Zurich to Newark. Staff was very friendly and the food was not bad. The drinks were frequent and alcohol included which was great. There were customers who smelled as though they had not showered in days. They were up and moving all flight. Several passengers yelled at them as the airline attendants did not addre...

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9/6/2019 Abdallah E, Airbus A320-200 (320) seat 2A

Very friendly service, seat with normal recline like in economy,but enough legroom to stretch. Service and food was good

8/21/2019 A Rai

Not Verified | Was not happy with this flight, leaving from Birmingham to Vancouver we booked a vegetarian meal, but was given a meat dish and when asked for a vegetarian they said we needed to book it, which I did on my online check in. The same happened on my return, I was given a meat dish when I had ordered vegetarian. Chec...

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8/6/2019 Ignacio Sequeros

✅ Trip Verified | Zurich to Tenerife. Very pleasant experience with Edelweiss. Check in at Zurich is done by Swiss. It was efficient and staff was helpful. Boarding started 10minutes later than planned but once boarding was completed we were ready to go on time. I was travelling with two young children and the cabin crew were v...

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7/26/2019 G Hodder

✅ Trip Verified | San Diego to Zurich. Excellent from start to finish. Punctual, professional and passionate. Everything from seat comfort, and service, to in-flight entertainment and meals was well above expectations. I left very impressed to say the least. I would highly recommend this airline.

7/1/2019 S Madhiam

✅ Trip Verified | Zurich to Calgary. Was awesome service. The staff was awesome, service was so good as well as Foods and drinks. Clean “Washroom and a smiling face

5/2/2019 Roelof Kunst

✅ Trip Verified | I booked a flight form Cape Town to Zurich using Edelweiss Air being aware the airline is the Swiss holiday operator, so I was expecting a mediocre service as you can expect for the price paid and class of market served. Totally to the contrary all was excellent, the plane not only very clean but looking new, ...

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4/14/2019 P Birch

✅ Trip Verified | Zurich to Ho Chi Minh. We paid 149 CHF to Upgrade to economy max each way. Thoroughly worth it, had 4 seats each on the way out, and 2 seats each on the return. Even without this bonus it would've been worth the money as the extra legroom and recline was nice. I found the food to be acceptable both ways, espec...

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4/13/2019 Roland Brunner

Not Verified | Zürich to Seville. My worst experience ever. The flight was scheduled to depart Zurich at 16.30h, and I was happy to see there was no departure delay. So we left in time, but after about an hour in the air, the plane returned to Zurich due to technical problems. After landing in Zurich again, we were waiting for ...

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4/10/2019 G Kaziros

✅ Trip Verified | Ho Chi Minh City to Zurich. We booked this flight with Swiss but we actually flew with Edelweiss. Unfortunately, this airline is not a good one for long haul flights. The legroom was horribly inadequate and the whole flight was uncomfortable. We asked to be in seats with more legroom and offered to pay for thi...

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2/8/2019 Richard Laycock

✅ Trip Verified | I had originally booked this flight from Zurich to Ho Chi Minh City with Swiss Air. Then I found out it was operated with Edelweiss Air. I’m so glad they did. The airline was absolutely excellent. The service on there was first class even in economy you were treated and cared for like you were the only passenge...

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1/30/2019 M Huong

✅ Trip Verified | Zurich to Ho Chi Minh City. Seated row 6 which has a lot of legroom. Plane interior was refurbished: new seats, touch screen, OkK/ good selection of movies. Service was superb! Food quality is good.

1/10/2019 P Charelez

✅ Trip Verified | Zürich to Buenos Aires. A nice surprise. Very clean aircraft, great food (I had vegetarian), the bread is probably the best I had in a commercial flight, limited entertainment system but does the Job. Outstanding customer service in all points. Negative issues: seats are hard as rock, leg space is minimal. Onc...

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1/8/2019 SeatGuru User, Airbus A340-300 (343) seat 15K

The seat is missing one of the two windows due to the air conditioning duct so you have to turn your head really hard to look outside. The seat itself is a bit narrow but perfectly fine for me. The seat itself, entertainment and service was very good, nothing to complain about.

12/30/2018 Christine Whetstone

Not Verified | We had a return flight to Ho Chi Minh from Birmingham via Zurich with Edelweiss, never used them before so did not know what to expect. Could not choose your seat unless you had paid in advance or until 24 hours when you could check in online. Easy flight from Birmingham to Zurich with a very short changeover tha...

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12/27/2018 SeatGuru User, Airbus A340-300 (343) seat 38J

Flew CPT-ZRH on this A343 (flight WK85), and it was a total disaster. First of all, WK has an awful website. I was unable to check-in online, process failed without any explanation. Swiss website didn't help me too, even though I tried to check-in several times. My hopes to pick a window seat were destroyed and I ended up with a...

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12/23/2018 SeatGuru User, Airbus A330-300 (333) seat 2A

Gute Sitze in der Business-Klasse. Flaches Bett 200 cm. Da die Mittelkonsole breit ist, etwas wenig Platz im Bereich der Schultern. Sitze haben Massagefunktion. Klasse Service und sehr gutes Essen. Wurden verwöhnt. Good seats in the business class. Flat bed 200 cm. As the center console is wide, there is little space around the ...

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11/7/2018 SeatGuru User, Airbus A330-300 (333) seat 14K

Economy Max seats come with a small amenity kit and alcohol is included. I was able to upgrade from economy to economy max for free at the counter check in in Denver (from 15k to 14k). Seat was comfortable for an economy seat, food was good, drink selections were good.

10/1/2018 Arthur Gloor, Airbus A340-300 (343) seat 7A

Ausgezeichneter Service an Bord.