Customer reviews

10/13/2019 R Marshall

✅ Trip Verified | Dubai to Kuwait. Not even knowing it, I misplaced my small credit card wallet in DBX terminal 3. I was very pleasantly surprised when I was held back a short moment when boarding EK 857 today October 12. The staff gave me my card wallet and both credit cards where there. I feel so lucky and are grateful to the ...

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10/11/2019 L Macleod

Not Verified | Sydney to Prague via Dubai early August. On arrival Dubai, my companion and I were pleasantly surprised to be upgraded to First Class due to overbooking in Business, for the final leg to Prague. We were very well looked after in both classes. Uneventful trip home 3 weeks later from Hamburg to Sydney in Business.

10/10/2019 David Hauptmann

✅ Trip Verified | Dubai to Munich. I'm a bit dissappointed overall. I haven't flown Emirates in some years and feel like they are not as good anymore as they used to be. The service is still outstanding, before, during and after the flight. But the flight experience not so much (besides the bar/lounge area which rocks!). The sea...

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10/9/2019 Abdallah E, Airbus A380-800 (388) Three Class v1 seat 67F

Good legroom in this row but a lot of passengeers use this legroom as a walkway between the toilets. This kept me awake most of the night as they stepped on me or otherwise knocked me

10/8/2019 Shazlina Othman

✅ Trip Verified | Our flight was amazing from start to finish. I always fly Emirates because of the fabulous hospitality. Both legs of the flight were fantastic. A staff member on our second leg of the journey from Dubai to Kuala Lumpur on the 6 Oct - EK 0344 gave us special treatment on the flight as it was my daughter’s 9th bi...

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10/7/2019 Camelia Gavrila

✅ Trip Verified | The flight from Dubai to Mauritius MK0911 is operated by Emirates, the flight was booked with Air Mauritius. Both companies when contacted to upgrade to business class prior to the flight declined they can do it (and this might sound not true but this was my experience), so even at check-in Emirates suggested...

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10/4/2019 S Patel

✅ Trip Verified | I had heard a lot about Emirates and hence decided to fly with them. The cabin space looks okay, there are cabins with more space to walk around. On the Amsterdam to Dubai flight which was roughly 6.30-7 hrs - only 1 meal and a cold sandwich was served - in between there was no water served either. For such a l...

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10/4/2019 J Jones

✅ Trip Verified | Trivandrum to New York via Dubai. Very cheap food. No taste at all. No non-veg food was available. When asked for it, the air hostesses assisted us was kind of argumentative. Finally, I spoke to another lady and she provided it.

10/3/2019 I Garmer

✅ Trip Verified | Paris to Brisbane via Dubai. Service on flight was very good, food was fresh and tasty. Leg room good (for my short legs). Inflight entertainment not working properly, screen overheated regularly. Unfortunately we paid nearly $700 extra at booking, for specific seating selection and did not get any of the seat...

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10/2/2019 N Fareno

✅ Trip Verified | Barcelona to Sydney via Dubai. We found the flight attendants rude. When we were arriving in Sydney people were going to the kitchenette and collecting the arrival cards but when my husband asked for one he was told that they would be distributed soon. The cards were distributed on the other side of the cabin....

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10/1/2019 L Wolfenden

✅ Trip Verified | Manchester to Muscat via Dubai. Accompanying my nearly 90-year-old mother from Manchester to my home in Muscat. She needs assistance and I have to pay a premium to be in a seat near to her. Then my luggage allowance is Manchester-Dubai 25kg (5kgs less than usual), so I have to purchase extra luggage. Customer s...

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9/27/2019 N Wazan

✅ Trip Verified | Manchester to Islamabad via Dubai. As per airline instructions, we were allowed to carry 35 kg baggage per person. So we had 70 KG baggage altogether, but during boarding from Manchester Airport we were denied to carry 70kg. Instead only 60 KG was allowed to carry with. Moreover, we had to stay of an hour at D...

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9/27/2019 N Barya

✅ Trip Verified | Bali to Dubai. Service was ok at the boarding gate since they allowed us to board the aircraft in business class queue prioritising child travelling with us but in the aircraft the crew were horrible. No customer service at all! A crew member spilled water on me while clearing my table. She just said sorry and...

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9/27/2019 C Allam

✅ Trip Verified | Dubai to Mumbai. I am in the UAE for the last 5 years but never had a chance to book Emirates as we always could book at the last moment when the prices were sky-high. This time as Jet Airways is no more, we were left with no choice than travel Emirates. Ours was a return journey and I wished the experience wou...

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9/26/2019 S Beale

✅ Trip Verified | Johannesburg to Dubai. I am gluten and dairy intolerant and I could not eat from the standard menu onboard. I requested fresh fruit a few times and was told there was none. When I went to the toilet I saw the staff putting away trolleys at the back of the plane and saw fresh apples. When I took my seat I reque...

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9/25/2019 Abdallah E, Boeing 777-300ER (77W) Two Class seat 14K

Good Seat for sleeping, as it was between two windows and will obstruct the sunlight. For better view seats go for 13k and above. Avoid seats from 16K till 20K as wings will obstruct the view.

9/25/2019 Abdallah E, Boeing 777-300ER (77W) Three Class v1 seat 14K

I was seated at 14k from Hyd to Dubai, the seat was perfect to sleep as the windows will be between seat. However if you want to view outside the window, book from 13K or above and avoid from 16K till 20K as aircraft wings will obstruct the view.

9/25/2019 P Keele

✅ Trip Verified | Denpasar to Heathrow via Dubai. Our baggage arrived at Heathrow terminal soaking wet, as well as damaged! Massively disappointed and will not be flying with Emirates again considering the amount me and my girlfriend paid for our business class flights. I’ve never had baggage arrive soaking wet and a new surfbo...

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9/25/2019 Arutha Edwards

Not Verified | Johannesburg to London via Dubai. Very good flights overall - my only gripe is the comfort of the seat, but in economy class that is to be expected. Meals were very tasty and the IFE lives up to the hype. Kudos Emirates

9/25/2019 E Neave

✅ Trip Verified | Denpasar to Auckland. Very disappointing experience. I treated myself to a First Class frequent flyer ticket. I have flown Emirates First before which was similarly uninspiring - this flight confirmed for me to never bother again. Of course it was spacious and comfortable, couldn’t have been more so. The depar...

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