Emirates

Fleet


Customer reviews

6/20/2019 M Edwards

✅ Trip Verified | The most over rated airline! Customer service is the worst that I've experienced. Ground crews were downright rude. We asked one of the ground crew for priority boarding since we were travelling with our 6 month old baby but he only told us to go to the end of the queue in a very rude way. During the boarding t...

Read More
6/20/2019 B Gealy

✅ Trip Verified | Dubai to Bangkok. Check-in was smooth, but the boarding procedure was chaotic with different employees shouting contradictory messages to passengers. On board, we had a 45 minute delay without even an apology; just a quick word from the captain that we were waiting for a passenger and that made us miss our tim...

Read More
6/19/2019 Abdallah E, Boeing 777-300ER (77W) Two Class seat 42K

I had a previous connecting flight from Houston to Dubai on the A380 and now I am flying the Boeing 777-300ER to Amman. To be honest, overall I think the A380 would be better in almost all aspects of both planes. I was seated pretty close to the back (42K), and seats felt a bit tighter than on the A380. The 3-4-3 configuration w...

Read More
6/19/2019 S Petani

✅ Trip Verified | Beirut to Dubai. The whole trip was fine related to staff, service, welcoming. However we have moved to the bus and we waited like 20-25 mins just because 1 passenger lost something. All the passengers in the bus waited until this passenger came in. This was unacceptable as this can be managed differently. And...

Read More
6/17/2019 John Brown, Boeing 777-300ER Three classes seat 46J

Not too bad. Restricted recline Enough legroom for the average person

6/17/2019 John Brown, Boeing 777-300ER Three classes seat 46J

Not too bad. Restricted recline Enough legroom for the average person

6/17/2019 Stephanie Wong

✅ Trip Verified | Melbourne to Singapore. Staff are generally rude. At the check in counter, they did not allow us to bring our laptop bag up together with cabin size bag even though it fulfilled all stated requirements. It caused us a lot of hassle and loss. Furthermore the staff were rude when dealing with us. Similarly on the...

Read More
6/16/2019 Anders Pedersen

✅ Trip Verified | ADD-DXB-BKK on 14th June 2019 on B777-300ER and A380, respectively. First Flight good and hardware good but food was a complete let down. I tried my special meal (acknowledge!) and all the other three menu dishes announced. All were absolutely substandard and not edible and I am not difficult and usually eat th...

Read More
6/10/2019 Abdallah E, Airbus A380-800 (388) Three Class v1 seat 23K

This is a great seat in the business section. Far enough forward of the bar area that I didn't hear any noise at all. It is behind a bulkhead which houses a coat closet. A little busy during boarding, but no one uses the closet once airborne. This bulkhead, combined with a divider between the seat and the aisle, makes for a very...

Read More
6/10/2019 M Corden

✅ Trip Verified | Bangkok to Hong Kong. Overall disappointed. Check In & Lounge of the standard expected, food in the Bangkok lounge was very good, as good as any EK lounge globally including Dubai. Flight was full, service was poor, catering below average and service disjointed. Main course went cold waiting for wine and desse...

Read More
6/10/2019 S Jalikan

✅ Trip Verified | Bali to Dubai. The customer service is amazing and so patient. Mustufa from their Dubai customer center just helped me out flawlessly. Our line got disconnected before the changes were completed and he was amazing enough to complete everything and send me a confirmation email!

6/6/2019 E Maleno

✅ Trip Verified | Singapore to Venice via Dubai. As a regular of Qatar and Etihad on the Singapore-Europe route, this was my first time with Emirates. I would not call it a total disappointment, but the company is definitely (and sadly) not worth its fame. Positive aspects: new aircrafts, comfortable Economy seats with decent p...

Read More
6/5/2019 Naseeruddin Syed

Not Verified | Dubai to Hyderabad. I had booked a chauffeur drive at 13.05 on 03 June with pick up point and location details clearly marked on the map while booking online. After numerous calls with Driver, Call Center of Emirates nobody showed up to pick me up even after 13.45pm. After wasting and waiting for almost 50 minute...

Read More
6/4/2019 Matteo Bertoni

✅ Trip Verified | Milan to New York. A very solid product in business class with huge lounge at Milan and chaffeur service both at origin and destination. A380 is top notch in terms of comfort and quietness. Cabin crew warm, polite and efficient. I found a good improvement on catering quality and staff service in the air and at...

Read More
6/4/2019 Q Calver

✅ Trip Verified | Dubai to Birmingham. Plane is lovely, seats comfy, food ok but total lack of service from crew, one drink service on a 7 hrs flight. Had to go and ask for another one. Took so long to collect food trays people took them to galley themselves. Staff were not very friendly or welcoming.

5/31/2019 H Persen

✅ Trip Verified | Dubai to Manila. Emirates seems to be an airline where economy passengers are more important than business class passengers. All hand carry was measured and weighed also for business class passengers. This is the first time on over 200 long haul business class flights I have ever experienced this. Reason: Bus...

Read More
5/31/2019 M Chaljer

✅ Trip Verified | I booked the flight from Warsaw to Delhi via Dubai. Flight originally was planned for 24th of May at 12:50, departure from Dubai at 21:25. On Sunday, 19th of May, my partner received information that there were shcedule changes in the itinerary. We called immediately as they rescheduled our flight for 13rd of ...

Read More
5/31/2019 T Neyrinck

Not Verified | Emirates business class offers good seats (very good on the A380), excellent IFE, and fast transit times at DXB. Business and First Class lounges remain top-notch. FAs are generally kind and efficient. However, their pursers try too hard to welcome and do some chit-chat with gold and platinum members, while most ...

Read More
5/30/2019 Alan Prizant

✅ Trip Verified | Dubai to New York JFK. We couldn’t afford buying a Business ticket since it was way too expensive so we started using AMEX credit card to get as many miles as possible and use them for the upgrade. Finally after a few months spending money and taking advantage of different promotions we collected more than hal...

Read More
5/30/2019 D Arunadithya

Not Verified | New York to Trivandrum via Dubai. Flight was delayed by 3hrs and the cabin crew was unfriendly. I travelled with a 3yr old and they never offered any kids friendly items in flight. We ordered Vegetarian and Hindu veg meals. Vegetarian was a little better than Hindu veg meals but wouldn’t say good. Flight attendan...

Read More