Hainan Airlines

Fleet


Customer reviews

10/20/2019 Y Wang

✅ Trip Verified | Beijing to Melbourne via Haikou. Wonderful 5-star experience travelling with family and young children. Check-in at Beijing airport was smooth and quick, and the through check-in facility for our luggage to Melbourne was a nice surprise. Domestic 3-hour flight on Boeing 787 from Beijing to Haikou exceeded ex...

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10/19/2019 JunQun Huang

✅ Trip Verified | Beijing to Boston. Their flight attendants are very nice. they kept the airplane super clean, they clean the rest room when people use it. They offer snacks to us frequently and didn't disturb others.

10/2/2019 J Lu

✅ Trip Verified | Chengdu to Los Angeles. I really enjoyed my flight. The plane is very new and well equipped. The entertainment system has latest Hollywood movies as well as China/Asian/European movies. The seat is very comfortable and noise level in the cabin is fairly low. The food served was delicious and the red wine beyon...

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9/4/2019 Jianing Zhou

✅ Trip Verified | Xi'an to Los Angeles. The flight was great with outstanding in-flight service and cabin crew. In addition, they helped me fill out my flight log which I was strongly appreciated. The food was tasty and decent. Can't wait to fly with HNA in the near future.

8/27/2019 Cheng-Che Wu

✅ Trip Verified | Chengdu to Los Angeles on Aug 25, 2019. Extremely happy with the cabin crew. Very nice and caring. Excellent service overall. Would definitely recommend my friends (if not fly again myself).

8/19/2019 Haocong Li

✅ Trip Verified | The flight was great, I am impressed with the service on the aircraft. The cabin crews are more professional. As usual, they could help me fill in the flight logs. However, the sandwiches and salad provided this time is not good as usual this time. There were some chicken but with little lettuce or salad dress...

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7/28/2019 Alexander Butov

Not Verified | Beijing to Prague. The best airline. Staff was very friendly and polite. Nice safety video. Beverages before takeoff. Food was very tasty. Legroom is big, you can transform your seat into bed. Plane wasn’t very old (just 6 years old)

7/26/2019 J Shearer

✅ Trip Verified | This flight from Shenzhen to Brisbane was the last of four flights we took with Hainan Airlines on our round trip from Australia to China. The first three flights were all in Economy class. While the flights were all fairly good, we didn’t feel the food and service to be quite up to the standard of other carri...

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7/13/2019 Guangya Xu

✅ Trip Verified | Chongqing to New York. When I booked the flight it was the new reverse herringbone business class configuration, but unfortunately the aircraft was changed in the last day to a 2-2-2 configuration, which I didn't like it much. The aircraft was full, the crew maintained a very high level of service. It's the lo...

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7/2/2019 Danyang Ma

✅ Trip Verified | Seattle to Peking. I found the food provided on the plane is quite delicious. They have beef, shrimps, fresh vegetables and Heineken beer, which is my favourite. The seat is quite comfortable and you could stretch your legs even in the economy class. The service is pretty good during the flight. The smile coul...

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6/14/2019 G Han

✅ Trip Verified | Brisbane to Shenzhen. My first time on Hainan. Check in staff were helpful. The flight was smooth with little turbulence. Cabin crew were very friendly and greeted everyone as they entered the plane. Service throughout the flight was excellent, especially the female lead cabin manager who assisted me when my f...

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5/18/2019 Guangya Xu

✅ Trip Verified | Tel Aviv to Beijing. Great flight with nice cabin crew. Real 5-star experience. I was a Gold member of Hainan, but for a long time, I didn't fly enough to keep my elite level. After this flight, I decided to keep my gold I was planning to fly back to China on my Birthday just few days earlier. But for some f...

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5/10/2019 Guangya Xu

✅ Trip Verified | Chengdu to Los Angeles. It's a very pleasant trip to fly with them. The cabin was well maintained and well cleaned. Both dinner and breakfast were delicious. The crew was nice and ready to provide any assistance. One passenger lost his passport, the crew made a lot of efforts to find it for him, which was very...

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5/8/2019 Guangya Xu

✅ Trip Verified | Los Angeles to Chengdu. Overall it's a great flight. Cabin was well maintained and cleaned. Crew were nice and willing to provide assistance that you might need. Food was decent, and snacks were provided. The flight was not fully loaded, so few people had the chance to set with empty seats next to them, which...

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5/4/2019 Zheyu Lu

✅ Trip Verified | Boston to Beijing. The cabin staff of Hainan Airlines is very nice and friendly. During the long journey, they offered me delicious food, friendly service, and an interesting chat. It is my first time to have a chat with the cabin staff in the airline and the journey is no longer boring but relaxing because o...

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4/26/2019 J Reichter

✅ Trip Verified | Shenzhen to Paris, having flown into Hong Kong a week earlier with Cathay Pacific. Had not heard of Hainan Airlines but their service is totally 5 stars, and so much better than grumpy and cold service on Cathay Pacific. On this Hainan flight, everything was just superb and really nice flat bed seats to sleep...

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4/24/2019 Changjie Wu

✅ Trip Verified | Beijing to Toronto. What a great experience to take the flight with Hainan Airlines because of the unforgettable assistance we got from Hainan Airlines staff at Beijing Airport! I was bringing my mother-in-law to Canada. However, after we checked in and went through the check point, my mom was notified that he...

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4/18/2019 Haocong Li

✅ Trip Verified | Beijing to San Jose. The service in the flight was perfect! The meals and snacks are delicious. I was impressed by the heated bread. On the back side of the cabin, the burger snacks and biscuits was provided whether how much the passengers had eaten. The hardware and software in the cabin were excellent. The...

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4/9/2019 Derek Northcutt

✅ Trip Verified | Was a very pleasant flight though food very poor from Sydney. IFC just okay not much of a selection compared to BOAC, AF, or AA. The reason for the average score though is that this company does not transfer your bags from one of their flights to your connexion flight. You have to collect your bag in China, fac...

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3/2/2019 Yuanfang Song

✅ Trip Verified | Chicago to Beijing. The crew were really friendly and provided excellent service. The meals were tasty and seats were comfortable. After a meal, a Taiwanese crew helped me a lot when he passed by. When the plane was about to land, an old man next to me couldn't find his key or something and the purser, who was...

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