Hong Kong Airlines


Customer reviews

10/23/2019 J Lim

✅ Trip Verified | Bangkok to Hong Kong. The really good thing about Hong Kong Airlines is that their prices are fairly reasonable and it remains that way even till a day or two before departure, which makes last minute flying with them great. Also, they do not charge a premium on one-way tickets (i.e. The cost of a one way tick...

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9/26/2019 D Markura

✅ Trip Verified | I booked a trip with Hong Kong Airlines in March 2019 for travel in December 2019. I booked it this far in advance so that I get decent prices on the flights. My flights were confirmed by Hong Kong Airlines and I booked the hotels at my destination. One month after I booked the trip, Hong Kong Airlines contact...

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9/13/2019 A Benado

Not Verified | Los Angeles to Bangkok via Hong Kong. I purchased a ticked from an online travel agency, and none of the seat selections was respected, even though the receipt showed them as confirmed. For online check-in instead of using the name and locator number, they require the ticket number, which was not on the agency co...

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8/21/2019 Z Ke

✅ Trip Verified | My son and I were flying from Vancouver to Hong Kong with Hong Kong Airlines. Everything was going extremely well, until my son's stomach started to hurt and started throwing up. The Cabin Crew were extremely nice and they allowed my son to lie down in business class. One of the Cabin Crew was really nice to my...

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8/15/2019 Abdallah E, Airbus A350-900 (359) seat 31G

This seat is good for the extra legroom. But people will walk through 31DEG therefore it might disturb your sleep.

8/1/2019 T Vanthasab

✅ Trip Verified | My flight was Sapporo to Bangkok but I had to transfer on Hong Kong about 24 hrs. For first 24hrs I accept to wait because that was the ticket I bought but the airplane was delayed after that. I asked them as I want to get a shower but they say no and give me a voucher for food. The flight still delayed so the...

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7/25/2019 Fong Ching Chau

✅ Trip Verified | Okinawa to Hong Kong. Very bad service, I reserved aisle seat, but they changed my seat without notifying me. After just boarding the flight, they have not turned on the AC and the cabin is really hot.

5/30/2019 C Ji

✅ Trip Verified | Beijing to Hong Kong. Ticket quite cheap (comparing to an average of HK$2500, this was only HK$1000). New aircraft. Check in at PEK is fast, but boarding is a little messy. Cabin crew and service is good (they may also accept flight logs). Meal was nasty as usual since air cater was done in PEK.

5/22/2019 S Chadanant

✅ Trip Verified | Bangkok to Los Angeles via Hong Kong. Efficient cabin crew serviced passengers quickly and met all basic expectations. They might not seem friendly, but they were not rude. I assumed their focus were on speed and getting the job done. Good in-flight entertainment - lots of selections catering to local and inte...

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4/29/2019 Abdallah E, Airbus A350-900 (359) seat 51H

I paid extra for 51H. Row 51's are the worst seats to have. If you are in 51 C or H, passengers will stand in front of you to stretch or wait for the bathroom. You can really extend your leg out too much because passengers will end up kicking your feet as they pass by. Since passengers were kicking my feet ever so often, it woul...

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4/27/2019 Francis Wong

✅ Trip Verified | HX offers very attractive price for business class for destinations such as Okinawa, Bangkok and Denpasar etc. An older ex SIA aircraft was used, the seat was 2x2x2 angle lie flat. For medium to short haul, that's perfectly fine. What impressed me the most are the wonderful set of crew on board, they are enthu...

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4/26/2019 Peter Tso

✅ Trip Verified | I was returning with my 92 years old dad from Shanghai to Hong Kong, because my dad has difficulty walking long distance, so I called two days ahead for wheelchair service. Upon check in the agent has no record of the service, but said will arrange a wheelchair in 30 mins. When it’s time I went back to the agen...

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4/25/2019 T Meares

✅ Trip Verified | Hong Kong to Vancouver. My flight connection was rescheduled last minute from a 2 hour layover into a 12 hour layover and they would not let me use the lounge while I waited. Now I’m stuck without a place to relax. I feel it would be easy for them to accommodate me for their own scheduling mistake, but they d...

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4/2/2019 Ivan Ilieff

✅ Trip Verified | Los Angeles to Bangkok via Hong Kong. Flew on same exact brand new A-350 (B-LGH) on three of the four legs and on an older A330. The A350 was in the new herring bone configuration, which is more modern but not necessarily more comfortable than the older business cabin on the 330. Check-In ans Boarding efficien...

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4/1/2019 SeatGuru User, Airbus A330-200 (332) v1 seat 14K

Bad airline. Good service but horrible flight experience. Flight attendants have no idea how to make a good flight. The aircraft iitself A330 was in bad condition. Will not recommend.

3/29/2019 P Gerson

✅ Trip Verified | Other than a low price, I do not find many redeeming qualities. The aircraft were new, but the layout appeared a bit uncoordinated as did the design and color schemes. Service was very green and awkward. I found the food was very mediocre, rather institutional. IFE was lacking in selection. The seats were good...

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3/11/2019 Stroe Ion

✅ Trip Verified | Auckland to Hong Kong. Worst experience with an airline.Very unhelpful and rude people at check in. The women at the check in desk asked us to show her on our ticket what the flight number was, She couldn't read her own airline ticket. On top of that she also missed that the luggage were traveling all the way ...

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1/27/2019 A Mangubat

✅ Trip Verified | Our flight from Los Angeles to Hong Kong was delayed for 5 hrs, then Hong Kong to Manila was also delayed. The worst part is when we arrived to Manila, 3 of our baggage didn't arrive, we waited another 24 hrs for our baggage. Never gonna fly this airline again.

1/23/2019 Francis Wong

✅ Trip Verified | Hong Kong Airlines seems to be going strong, despite of the recent rumours about their financial hardship. For this route HX deployed an Ex SIA A330 plane, with old style angle lie flat seat at 2-2-2 configuration. It's from the 90s but still at acceptable condition. Leg room and seat pitch are acceptable, onl...

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1/16/2019 C Liu

✅ Trip Verified | Osaka to Hong Kong. This flight was well below par in terms of service, no smile from flight attendants, no slippers offered. Inflight meal arrived without chopsticks for starter, no refill of drink and my food tray was not collected for over an hour. Whilst waiting for the bathroom, near the middle of the ai...

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