Iberia Express

Customer reviews

9/14/2019 Victor Sale

✅ Trip Verified | Tenerife to Madrid and it was a decent flight, actually the ground staff was very polite because they also changed my seat as I asked for it. I was feeling a bit sick and very weak during the flight so before taking off I´ve asked for a blanket and a pillow and the lady brought it to me. The seats are not too ...

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9/14/2019 Victor Sale

✅ Trip Verified | Madrid to Tenerife. I was booked on this flight as connecting from Venice, and this was operated by Iberia Express. I went to the counter as I wanted to change seat, if possible, as my friends had another seat assigned. When I went to the counter there were two people sitting there, one lady which was the firs...

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9/2/2019 Maria Donoso

✅ Trip Verified | Berlin to Madrid. For personal reasons I couldn't travel. The website is not accessible for complaints or doubts. After looking in Intenet, I found a telephone where you can call them and ask. Once I got in touch I asked for a refund of the airport taxes. It is true that they return them, but they charge a man...

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8/13/2019 Olga Kanadiva

✅ Trip Verified | I had a flight Tenerife - Madrid - Paris on 7th on June. Customer service told me I can buy additional baggage during online check-in. I did it once which cost me 40 euro. But baggage wasn't added. Okay, I called customer service again and asked why. They advised me to try again, 40 euros were withdrawn from m...

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8/6/2019 Barry Anderson

✅ Trip Verified | Madrid to Fuerteventura. I tried before I departed to check in but the site kept crashing so had no choice to wait till Madrid. Got to the check in counter to find that I had been placed on standby as they claimed to the flight was over booked. Went to the gate as instructed, the attendant there was very unhel...

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7/19/2019 A Earle

✅ Trip Verified | I booked a flight to Madrid from Dusseldorf for 09.07.2019. The flight was cancelled last minute after midnight and we were just informed via email about an alternative flight which includes a stopover London and which required 3 times more time to reach. And even we didn't approve this change they don't refund...

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4/30/2019 P Nowak

✅ Trip Verified | Madrid to Santa Cruz de La Palma with Iberia Express. Too small space for legs if you are over 180 cm, quite unpleasant and unfriendly staff (like most Iberia staff) with very limited knowledge of English.

2/26/2019 B Mulder

✅ Trip Verified | Amsterdam to Porto via Madrid. My experience with Iberia is quite upsetting, it pretty much started even before I got into the plane. I ordered my ticket a while before the flight was supposed to happen and 2 days before takeoff I went over to the website to select my seats and do my online check-in, however, ...

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12/4/2018 V Weeren

✅ Trip Verified | Madrid to Florence. Do not fly this airline, it is not worth the risk of ruining your trip. We were flying from Amsterdam with a final destination of Florence. We checked two bags. First leg of the flight was Amsterdam to Madrid, which was fine. Second flight from Madrid to Florence: no AC on the airplane, it ...

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12/3/2018 Mikhail Margolis

Not Verified | Paris to Madrid. This airline has the smallest space between seats, I can't even open a notebook to work during the flight. I avoid this airline just because of that - their competitors (low-budgets) have more space. So if you fly for business and you hope to work during the flight, then choose any other airline...

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10/30/2018 N Famiryna

✅ Trip Verified | Gran Canaria to Zürich via Madrid. They give me this stupid connection and when my plane landed they did not wait for me. Only 5 mins late, but of course it was not my fault. My other connection had delay like always. Have to wait 4 hours for the next plane.On my way back i also had more than 3 hours delay. I ...

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9/29/2018 T Mylor

✅ Trip Verified | My flight was originally on Delta from Salt Lake City to Madrid for both business and pleasure. Due to Delta leaving 3.5 hours late I missed my connection in Paris and as all the Delta Partner flights were booked going down to Madrid that evening they put me on an Iberia flight. This gave me a 4 hour layover o...

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8/24/2018 W Geare

✅ Trip Verified | On 14 May 2018, my wife and I were booked on Iberia Express flight No 12 3877 from Santiago de Compostela to Madrid. The flight was scheduled to leave Santiago de Compostela at 9.15 am but due to a fault with the de-icing mechanism on the port engine of the aircraft, the flight was delayed and eventually took ...

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7/21/2018 J Gerton

✅ Trip Verified | I flew Business Class to Las Palmas from Cardiff. Flights excellent and on-time, I couldn't fault their performance. What overshadowed the whole trip was the way in which I was treated in Madrid Airport by a gate clerk. I entered the wrong line for priority boarding and eventually was able to join the correct ...

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6/30/2018 T Ramirez

✅ Trip Verified | Stuttgart to Madrid. Cabin crew friendlier than customers. Wifi to see movies on the cellphone, easy departure and punctuality. Finger use in airports, never had to use a bus to get to the plane. It does not seem a low-cost airline at all and I try to use it whenever I can. The only "but" is that the cabin cr...

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6/15/2018 B Smart

✅ Trip Verified | Marrakesh to Malta via Madrid. Most disorganized airline I have had the misfortune of flying!! Our complaint with Iberia airlines began when we were stuck waiting to board at the rear doors of the aircraft on the steps in the hot Moroccan sun for 20 minutes, only to be told they needed to close the rear door so...

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6/1/2018 T Nurssen

✅ Trip Verified | Madrid to Gatwick. Flight was on time. At first it looks like the seat pitch is fine. This has been achieved by removing the seat pocket one normally finds below the tray table. However, once person in front declined their seat it became very unpleasant. The tray table came close to my stomach and it would hav...

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2/19/2018 Eduardo Díaz

✅ Trip Verified | I flew from Berlin Tegel to Madrid on February 18, the flight was on time and we arrived to Madrid before the set time. Check in was fast too. Nice flight, kind cabin crew, good service and also confortable seats with spacious legroom. I really recommend it.

2/10/2018 A Norton

✅ Trip Verified | Flew Madrid to London Gatwick. There is very minimal leg room on these planes. I'm not tall (165cm or around 5'5) and I felt cramped in. It's fine for a short flight, but 2.5 hours to London is pushing it. Beware that they will try to force you to check in your luggage, even though there is a lot of space in th...

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2/5/2018 N Mellor

✅ Trip Verified | Gran Canaria to Madrid. From start to finish I felt like there was so many problems. Firstly I arrived at the airport early so I didn't have to leave my baggage in the hold. However everyone who was priority was allowed on before. They put people into groups so I was group 3 the last even though I was the firs...

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