Japan Airlines (JAL)


Customer reviews

10/10/2010 Darren Partridge

Japan Airlines Sydney-Tokyo return. The flight is operated by Japan Airlines on behalf of Jalways. The service is polite and graceful. We travelled Premium Economy Class and there was always staff on hand to assist or offer you a drink soup or snack. Premium Economy seats are quite comfortable and have large tables. The meal ser...

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9/19/2010 N Valenti

Sydney-Narita B777. Staff fantastic both on the ground and in the air. Japanese and Western choice for meal noodles during the flight and snack before landing. I'm 6' and was able to stretch out in the seat however the seat was a little hard. We got an excellent companion deal which made it excellent value even compared to sever...

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9/10/2010 N Parsad

JAL roundtrip from Chicago to Tokyo last week. I could not believe the 777-300ER had no individual ventilation system per seat. Whatever the reason the result is that the economy section was extraordinarily hot and stuffy where my daughter and I were sitting - to the point where she got sick and had a mild asthma attack. For 12 ...

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8/21/2010 Peter Goldsbury

Narita-Amsterdam return B777-200ER. Boarding very smooth at both airports. Inflight service reasonable though flight attendants used very basic even rude English with customers whom they believed could not use Japanese which was a sharp contrast to the elegant Japanese used with Japanese passengers. The economy class seats are t...

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8/18/2010 M Henry

Nagoya - Bangkok return. JAL offered very good prices for the 6 hour trip so that was the main reason it was chosen over Thai Airways. The flight to Bangkok was an early evening flight which was quite reasonable. The plane was clean and recently refurbished updated IFE and new covers for economy seats. We ordered the vegetarian ...

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6/19/2010 FlyerrA340-600, Boeing 777-200ER (772) Layout 1 seat 24B

This flight has to be one of the best flights i have ever been on!!! The service was fantastic, entertainment was on demand with lots of movies, games and music to choose from, and the food was edible and of very high quality for economy class. The seats reclined and were very, very comfortable. This aircraft had been recently f...

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3/29/2010 B Elliot

BNE-NRT-BNE both sectors on aged B767-300 operated by Jalways crew. The cabin seats 6 abreast which felt too cramped for a business experience - seats are showing their age with limited functionality and no better than a domestic business class or international premium economy seat. Adequate for daytime flight only. The Magic-II...

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3/28/2010 Roger Stone

BNE-NRT Discount Business Class Fare to connect to Finnair flights to Europe. Meticulous service with good food and wine. B767-300 showing its age a little and as the business cabin was full I had a sense of claustrophobia. I recall JAL used to operate larger B747-400s on this run until a year or so ago so it would be nice to se...

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3/12/2010 M Moe

NRT-SFO on B777-300ER with the new first class suites. The food was phenomenal and service was second to none. The cabin crew made me feel welcome and they took care of every little need. They were so polite and willing. I have flown every class on JAL and I would recommend it.

3/6/2010 P Shaw

LHR-NRT-LHR booked economy only to get upgraded to business as economy was full with a lot of group bookings. Was lucky enough to get a bulkhead seat in business which had great legroom. Lie flat seats were excellent. Food was the best I have had on an airline and drink available at all times. Flight crew very attentive.

2/17/2010 R King

London Heathrow - Tokyo - Sydney. My first time in JAL as I had booked a FF Award seat on QF (LHR-SYD) and it turned out it was on JAL. Easy check-in great lounge. Service on board was better than I expected - B777-300ER on leg 1 B777-200 on leg 2. Very nice Japanese food possibly the best I have eaten in Economy. Great FAs happ...

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1/12/2010 S Smith

Rome to Tokyo. For a 12 hour flight it was very reasonable. Its fortunate I got an exit row seat otherwise I think I would have died. Im 6ft 5 and pretty thin so the width of the seat didn't bother me but if you are even slightly overweight I think you would find the seats uncomfortable. Service of staff on JAL is exceptional th...

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12/26/2009 Quek Keng Guan

Singapore to KL on B767-300 in Y class. Managed to get a good deal from Zuji website for S$103 including taxes (return). Travelled with family and 2 kids. Were given bulkhead seats on both sectors. Singapore-Kl was about 40% full. Flight was from KIX with a stopover in Singapore. Thus managed to get some seats from the back with...

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12/14/2009 Y Phua

SIN-NRT. 11pm flight and the aircraft was extremely warm to the extent that we were sweating. 1 hour into the flight we were still waiting for our refreshments. We were only served a piece of cookie and a drink. This left us thirsty throughout the flight.

12/9/2009 S Klein

Late night flight to Narita fully loaded 777. Despite the cramped seat pitch across their fleet I have enjoyed flying JAL. The service has been very warm efficient and polite. However the catering on this particular flight left a lot to be desired. After take off and waiting for a little over an hour - smiling flight attendants ...

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12/7/2009 L Norton

BNE-NRT connecting to Sapporo. Aircraft from Brisbane cramped with seats close together. Had to sit with legs apart as knees hit seat in front and am only 170cm (5'7"). FA friendly helpful and English speaking. Food disappointing. Hot meal was OK but snack consisted of stale multigrain bread with ham and plastic cheese with must...

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