Japan Airlines (JAL)


Customer reviews

3/13/2018 SeatGuru User, Boeing 777-300ER (773) seat 2A

LOVED this seat. So comfortable. And as a bed, fantastic. Best F service I've ever experienced -- the TV, the Cristal champagne, the bed...

2/26/2018 SeatGuru User, Boeing 787-8 (788) Layout 1 seat 55

Although seat 55 is not regarded as preferable. I love it! Its out of the way and aoart from staff nonody walks by . Seat does recline . Your at the back near galley but its very quiet JAL staff are so respectful and quiet. Its not near washrooms which is hreat by me! I like the configuration of seats on dreamliner as well as l...

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2/16/2018 SeatGuru User, Boeing 777-200ER (772) Layout 4 seat 6A

Flew from BKK to HND on a overnight flight of five hours. Comfortable full-flat seat. Although because of the short flight and the breakfast I only had three hours to sleep, I was able to have a good sleep. The breakfast was also excellent.

2/14/2018 SeatGuru User, Boeing 777-300ER (773) seat 1K

I am incredibly experienced world traveller and I took the chance on flying JAL back to London, over BA. I was incredibly disappointed and would not recommend this airline if you can avoid it. To begin with the food was inedible and I am very serious about this. For a 14 hour flight I basically ate rice, bread and chocolate. If ...

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2/14/2018 Elena, Boeing 787-9 (789) Layout 1 seat 47C

The flight was good, comfortable seat, I could watch films(couldn’t remove the titters), the service was excellent, the food was not bad (I didn’t like a salad and dessert, the main dish was good).

2/6/2018 SeatGuru User, Boeing 787-9 (789) Layout 2 seat 46C

This is a very comfortable seat and Japan Airlines offers the most comfortable coach seats I've ever encountered.

2/6/2018 SeatGuru User, Boeing 777-300ER (773) seat GREAT

I was booked in seat 24C but I moved to 56A in order to have a row to myself. The recline was great and I was never bothered by being near the restroom. This was by far the most comfortable seat I've ever had I coach. Japan Airlines is fantastic and I would fly anywhere in the world with them.

2/4/2018 L Pang

✅ Trip Verified | Tokyo Narita to Ho Chi Minh city. Terrible customer service at Narita airport. I had 2 hours layover at this airport to go to Ho Chi Minh city January 22, 2018. Around 5:30 pm we all were boarding and ready to depart but for some reason the airplane couldn’t fly any where and we were stuck inside for 5 hours t...

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1/26/2018 W Stallen

✅ Trip Verified | Tokyo to New York. Absolute worst customer service and experience with this Airline. On my honeymoon and paid for an upgrade on the way to my destination and halfway was downgraded. They blamed JFK for not properly communicating the upgrade was only halfway. Either way we got the runaround with a few different...

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1/23/2018 SeatGuru User, Boeing 777-300ER (773) seat 2D

I agree that the First Class service is excellent and much better than BA or Cathay Pacific . My only complaint is that the middle seats seam rather dark and you cannot see anything out of the windows when seated.

1/20/2018 SeatGuru User, Boeing 787-8 (788) Layout 2 seat 3A

Flew from Narita to Bangkok on Sky Suite 8 Business Class. Very comfortable full-flat seat and excellent meal.Window seats have a little less storage space than aisle seats.

1/12/2018 SeatGuru User, Boeing 787-9 (789) Layout 2 seat 575859DEFG

No overhead bins for 57 58 59 DEFG

1/11/2018 D Wessen

✅ Trip Verified | Bangkok to Chicago via Tokyo. Won't be flying them again. Arrived at the airport at 6 for my international 8am flight which was delayed. At noon they cancelled the flight. They have 1 person helping customers getting on new flights. Most people are stuck here an additional 24 hours. Absolutely terrible custome...

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12/26/2017 Mohamed Alkowari

✅ Trip Verified | Chitose to Kushiro. The cabin crew were smiling and I felt really welcome. The boarding and the seating were a breeze and the airline provides small headphones that you can take with you. One of the cabin crew members gave us free JAL Aircraft Models as gifts and kept asking us if we wanted more Apple Juice. T...

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12/18/2017 SeatGuru User, Boeing 787-8 (788) Layout 1 seat 23A

For all its supposed technological innovation, in economy class at least, the "Dreamliner" experience is normally pretty miserable. Most airlines pack 9 seats across, meaning it's more like a low cost cattle truck than anything "dreamy". JApan Airlines bucks the trend, with a 2-4-2 configuration. This makes it much more comfor...

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12/4/2017 Y Chan

✅ Trip Verified | Taipei to Narita. This was an really disappointing flight. The meal was terrible, it looks really nice but the taste was really bad. Also the staff was lack of efficiency. The meal service go through very slow, the service was really bland. The dessert they offered was just a really small size Haagen-Dazs ice c...

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12/4/2017 Y Chan

✅ Trip Verified | Tokyo Narita to Taipei. The crew efficiency was a big problem, they do not offer welcome drink when you board the plane. The meal service was a disaster, the speed was really slow and they did not offer the drink service before meal. They just gave you a whole tray. It took one hour from I boarded the plane to...

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11/17/2017 M Tang

✅ Verified Review | Japan Airlines customer care team in Hong Kong is the worst, rude, no manner and helpless. When I book tickets via gotogate website, there was no field to put in middle name on the ticket. I called the Japan Airlines many times to help me to insert the middle names on the tickets for my family but they offer...

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11/13/2017 Jinwei Zuo

✅ Verified Review | I flew JL773 on the return leg of the Melbourne - Tokyo Narita - Melbourne journey in September 2017. There was no queue at check-in, immigration was smooth and Narita T2 seemed a little quiet after the Passport Control. Upon arriving at Gate 84, it was even quieter, and boarding was orderly and strictly con...

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11/7/2017 SeatGuru User, Boeing 787-8 (788) Layout 2 seat 17A

Flew JAL 11 from DFW-NRT. I must say, it was a miserable flight. Not only was it hot 27-28C (like all JAL flights), I was on the sun side of the jet, and since there are no physical shades (only darkening glass), the heat radiating off those added to the ambient heat. I requested from every attendant I saw to reduce the temp, al...

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