Jetstar Airways


Jetstar Airways Fleet

1295 Jetstar Airways reviews

7/4/2019 Jayden Ball

Not Verified | I will never fly Jetstar again. On 21st June 2019 I was meant to fly from Perth to Bali the flight was cancelled for no reason at all. I was put on another flight the next day but before I left home I got a text from Jetstar saying my flight was delayed again. I went to the airport and I finally left Perth at 4pm...

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7/4/2019 T Maleva

✅ Trip Verified | Melbourne to Sydney. Horrible service. The face-to-face service at the time of boarding was humiliating and unnecessary, the official started to Scream saying that I didn't have the ticket of boarding while I was looking for the boarding on my bag. I find it give to him and after that they tore up my ticket cl...

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7/3/2019 S Keane

✅ Trip Verified | Adelaide to Melbourne. Use baggage rules that make no sense or difference to the outcome to scam money from you. Even though I had check in luggage allowance, my bag was so small and light that I just carried it on. Travelling for business though, so my laptop tipped me over the 7kg limit. So they pinged me $6...

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7/3/2019 Pip Cawthorn

Not Verified | Queenstown to Gold Coast via Cairns. They weighed and charged me $60 for my handbag. This is apparently their thing. Included in your 7kg carry on is your handbag and they enforce it and charged me $60 for 2kg! Way to ruin a holiday. First time Jetstar and never again. The planes was filthy, food and spills on bo...

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6/29/2019 G Parkinson

❎ Not Verified | Sydney to Melbourne. Seems with this airline that the flight staff have plenty of attitude and no customer service abilities. Honestly, the quicker they understand the customer comes first and not there work colleagues and there hair extensions the better this airline will be.

6/28/2019 P Huang

✅ Trip Verified | Sydney To Brisbane. So far lately I have not had any disruption from Jetstar and with this latest flight I thought they deserve some positivity. Check In was efficient followed by security, I find them more clueless than frequent flyers and most likely need more training. Boarding was slightly delayed because ...

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6/28/2019 RB Bautista

✅ Trip Verified | Manila to Singapore. Airline personnel at Manila airport have bad customer service, unfortunately the ticket that I bought had no luggage allowance (be warned to double check your ticket) or else you have to pay a ridiculous charge of $80 for 1 luggage. The airline check in system is one of the worst, it took m...

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6/27/2019 H Dawson

✅ Trip Verified | Brisbane to Denpasar-Bali. I have flown with Jetstar from the very beginning when I first started flying and have never had a problem until now. My first international trip was a disaster to say the least. First of all we checked in and dealt with a rude staff member who separated my sister and I on the plane ...

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6/26/2019 Valerie Simpson

✅ Trip Verified | Tokyo to Brisbane via Cairns. You may be able to get cheap flights but then they cancel them on you. We bought return flights to Japan They cancelled our return flight and we had to book an extra night at the hotel and then 2 days before we were due to fly back they cancelled it again. They never gave us any o...

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6/26/2019 T Huang

✅ Trip Verified | The Jetstar from Narita to Osaka canceled while we are waiting for boarding around 10pm. All they can do is try to book the next morning flight. They dont help for booking hotel or transportation. They don't even suggest what we should do. They tell us go to Haneda airport for next morning fly. We are from US,...

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6/24/2019 Joseph Fritz

Not Verified | Taipei to Da Nang. Not only are the planes as basic as possible, but the staff is beyond unprofessional and will even attempt to scam money from customers. I was traveling with three people and we had two checked bags: they attempted to put them both onto one passenger, to increase the cost for the second bag, wi...

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6/23/2019 Avi Heeralall

✅ Trip Verified | Tokyo to Shanghai. I was denied boarding the flight. Despite showing the staff proof that I did not require a visa to travel to China, they did not allow me to board the flight. I am a Mauritius Citizen and under the laws a Mauritius citizen travelling to China for tourist purposes does not require a visa if ...

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6/20/2019 L Reyes

✅ Trip Verified | Osaka to Manila with JetStar Japan. First, counter lady tells me I canceled our seat reservation. I objected and showed payment for the choice seats. After much insisting, she eventually relented and issued my seats. Next, she tells me my carry on luggage was too big. I argued that it was a standard size bag. S...

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6/18/2019 Melly Santoso

✅ Trip Verified | The staff from the check in was rude, nobody smile. The stewardess also rude, she shouted few times because my son slept on an empty row, somehow the manager came and said it’s okay since it’s an empty seats. It seems Jetstar hire or train rude people to work as their staff.

6/17/2019 E Tan

✅ Trip Verified | Flew Bali to Singapore. Jetstar Asia was an impressive and great airline to travel with. Boarding commenced on time which was great. The crew were also cheerful and friendly. When conducting onboard service, the crew were also careful and considerate. It was overall a great flight and I would definitely fly Je...

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6/16/2019 C Tanavich

✅ Trip Verified | Osaka to Narita. Absolutely horrid experience. I initially had a two hour layover in Narita. The night before our return flight home to the United States I got a notification that the flight was delayed by 50 minutes.No idea. We wait.. no airplane... delayed 30 mins more .. at this point I’m not sure if I’ll m...

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6/12/2019 Manisha Roka

Not Verified | Denpasar to Sydney. Staff were rude and lack of customer service. They hardly smiled and when asking for Pen to fill up the declaration form, they just had a rude face and was like "Somebody borrowed mine". Pilot was very good though. He was keeping us informed.

6/10/2019 M Sufen

✅ Trip Verified | Sydney to Melbourne. This was one of the worst airline experiences I had for such a short distance. The problem is the outrageous penalty system built in fare system. Apparently they have 7 kg in cabin limit. Anyways I could check in my baggage for free but apparently if I bring it on board they charge it. I ...

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6/9/2019 Gia Han Ly

✅ Trip Verified | Ho Chi Minh city to Sydney. First of all the price is really cheap when comparing to the other airline and because of the cheap price of course the services are not good. The price it showed only the ticket price, not include any other services. You have to pay more for baggage, food or only a blanket and ente...

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6/5/2019 Lorenzo Esposito

✅ Trip Verified | Perth to Bali. I spent so much time on Jetstar website for finding how to add a surfboard. After a while I decided to call them but no one was able to do so. After all I started an online chat for adding the surfboard and finally we payed $50 for it. Once we arrived at the airport I’ve been told that the Kg f...

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