Jetstar Airways


Customer reviews

9/22/2019 Abdallah E, Airbus A321 (321) v1 seat 15A

This is the worst seat I have ever had on a Plane- It was completely unbearable- no space-Never book this seat. I am still in agony from the discomfort 3 days later-dreading the flight back- we are driving next time or taking a 737.

9/18/2019 Norm Powell

Not Verified | Denpasar to Adelaide. As expected Security at Denpasar Airport took our water so we bought some more water before boarding. But that was also taken from us immediately before boarding the overnight flight to Adelaide. For unexplained reasons take off was delayed by 90 minutes. We had to wait for the trolley servic...

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9/17/2019 W Lee

✅ Trip Verified | Jakarta to Singapore with Jetstar Asia. Flight departed ahead of schedule. Crew polite and helpful. Unfortunately, most seats didn't recline, making sleep impossible on a middle of the night flight. Otherwise everything was OK.

9/17/2019 Dessislava Petrov

Not Verified | On Monday 16 September I flew with Jetstar from Melbourne to Sydney ( flight JQ 520 ) The crew was unbelievable unfriendly. I was taking a video in front of the plane. Apparently that’s dangerous, I didn’t know. Instead of explaining me calmly she starts getting crazy and being super rude. She didn’t greet me whe...

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9/15/2019 B Henry

Not Verified | Denpasar to Sydney. I couldn’t check in online or over the phone. It is our honeymoon and we would’ve like to pick a window seat to sit together but they have placed us in the middle of the plane. We’ve left ample time to check in, they have bullet points for rules to check in and none of them applied to us and y...

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9/13/2019 R Lasella

✅ Trip Verified | Melbourne to Sydney. I went to get my luggage weighed and was 2kg over. Upon asking questions regarding the charge of a $60 flat fee, I was answered by the check in staff member stating ‘I don’t have to explain myself’. I am highly disgusted at her abrupt attitude. Possibly may be that she is an older staff me...

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9/12/2019 R Wanera

✅ Trip Verified | Chitose to Nagoya. My boarding ticket showed that the boarding time was at 14:00 at gate 201, so I was already at the gate at 13:30. I waited till 14:15, and still no call for boarding. I did not approach the crew because they looked busy waiting for other passengers for the flight bound for Narita. Until I he...

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9/10/2019 H Andrews

✅ Trip Verified | Gold Coast to Sydney. Delayed, then continually delayed (did not notify us), then cancelled (also did not notify us until after I'd found out and booked with another airline). They had already cancelled my flight up on Saturday and now this one too? I had no choice but to book another airline to get up here, an...

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9/10/2019 Emilson Dela Cruz

Not Verified | My friends and I chose to fly from Shanghai to Tokyo with Jetstar and it was a big mistake. They cancelled our flight on the last minute because of bad weather conditions. After they cancelled our flight, they refused to refund our money insisting that we use their voucher to book another flight with their airlin...

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9/9/2019 Abdallah E, Airbus A320 (320) v2 seat 11F

Very frequent traveller. I usually pay for exit row seats as I am tall (6'1.5"). However on this flight they weren't available and so I thought 11F might be good. It was terrible - less legroom than in other rows. Could hardly even get into the seats. Kneeing the seat in front the whole time. Avoid this row. Have previously s...

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9/8/2019 M Gupta

✅ Trip Verified | Townsville to Melbourne via Sydney. The worst airline I have ever flown in. The seats are uncomfortable and no food is served unless paid for, and even then, they run out of almost everything before they travel to the fourth row. The air hostesses are not friendly or welcoming, except for 1 or 2. The flights w...

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9/6/2019 Andrew White, seat 1A

Very comfortable seat, lots of leg room and the width is good. Early boarding before economy boards. The staff in business class seem to treat me a lot better than the other times I flew in economy class, it shouldn't be like that. food was nice and I had 4 beers, Pringles and cake. comfort pack included.

9/6/2019 Andrew White, seat 44A

I always pick this seat when I fly as I'm 198cm. It is next to the toilet and emergency exit so there is an open floor space which give me room to stretch my legs out and stand up if I get sore. Jetstar seats are the worst and I got a very sore bum the first 2 times I flew to Japan. But then I got a quality lambs wool cushion wh...

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9/6/2019 Jodie Bennett

✅ Trip Verified | Brisbane to Phuket via Melbourne. Jetstar you suck to the MAX! We had a flight to Phuket via Sydney on the 21st August cancelled and rebooked for the 23rd. We had booked upfront seats and business class and we were advised that it is ALL the same only the flight will go via Melbourne. After been told by the air...

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9/5/2019 Abdallah E, seat 10J

Good seat with loads of legroom and ability to snuggle in against window for sleeping. Worth the extra $$. Agree with other users - this small area could so become Jetstar's Premium Economy area and provide another point of difference.

9/4/2019 E Piers

✅ Trip Verified | Sydney to Melbourne short haul flight. Due to windy conditions only one runway was open in Melbourne, causing significant delays in the flight. Unfortunately, as a budget airline, flight was delayed for 90 minutes. My companion, who was flying a full-service Australian airline, was scheduled to leave later but...

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9/4/2019 C Heanen

✅ Trip Verified | Bali to Melbourne. I passed through all checks got to the gate area found a seat to wait to board (almost fell asleep, nice) then everyone was asked to get up leave and return for a 2nd check at the same gate area! I'm all for security but I was airside by this stage. Had a very basic bag check (again) then to...

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9/2/2019 W Gan

✅ Trip Verified | Our family of 5 travelling with Jet star from Queenstown to Auckland. Online checkin system allocated our family to 5 individual seats, which mean an infant will be on her own siting between 2 males. We went in to ground service desk, the service was absolutely shocking. We were in the processing of getting se...

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9/2/2019 J Yan

✅ Trip Verified | Cairns to Osaka. Jetstar was one of the worst airlines I've ever used and I have travelled more than 20 different countries. I booked the ticket thru a travelling company, but I got a cancellation message from Jetstar 4 hours before the flight. I had to contact to the travelling company and had to reschedule t...

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8/31/2019 Matt Van velzen

✅ Trip Verified | Tokyo to Osaka. Very bad customer experience at check in. Expect everything to be weighted including all carry-on items. We are traveling with a toddler (who has here own ticket and seat, so carry-on item) couldn’t take our stroller to the gate but had to check it in. And they wanted us to sign a waiver for th...

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