Jetstar Airways

Fleet


Customer reviews

8/25/2019 Howard Digby-Johns

Not Verified | I had an awful experience at check-in on Jet Star out of Singapore. In the air the service was fine, but check-in was beyond dreadful. My wife and I had flown Air Asia from Phuket to Singapore on 14th, and I must say their check in was trouble free. On return from Singapore on 19th, however, your check-in clerk f...

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8/24/2019 S Malicci

Singapore to Melbourne. Yesterday Jetstar informed us that our 22:50 flight to Melbourne was rescheduled to 07:30 the following day due to ‘maintenance issues’. Thankfully my 5 year old daughter and myself were staying in the same room as my husband who was travelling for business, but we had to pay an extra $90 for the addition...

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8/24/2019 Nikki McTaggart

Not Verified | Flight was my teenage daughters first flight by herself, even though she is 19 she is still a young lady by herself, it was to leave at 4.45, did not board until 5.15 left at 5.55pm, not too awful, so I was not worried too much, but they got diverted to Avalon in Melbourne instead of flying direct to Tullamarine,...

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8/24/2019 B Lewis

✅ Trip Verified | Tokyo to Manila with Jetstar Japan. Disgusted. I was charged 50$ because my hand-carry luggage was 1cm too wide. Literally. One. Centimeter. I have never had any issues of this sort with this particular carry-on luggage with any other airline before and I had travelled with it many times. Talk about money grabb...

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8/24/2019 Bans Renner

✅ Trip Verified | Auckland via Wellington. we were going to a family bereavement, had a hotel and rental car booked in Auckland, checked in received my boarding passes, then 5 minutes later a flight cancellation arrived. The time from cancellation to departure was less than two hours, we were changed, packed, taxi ordered - no ...

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8/23/2019 Grace Walliss

Not Verified | We flew Jetstar from Brisbane to Hobart on the 12th of August 2019 and returned the 15th of August. I had a wheelchair and Jetstar was absolutely amazing with their customer service with checking in at BNE airport. We (my mother and I) were checked in through the fast track lane and where given one of Jetstar’s ...

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8/21/2019 Anders Mangen

Not Verified | Sydney to Melbourne via Avalon. Endless delays - engineering problems, late incoming airplane, etc. Simply operational incompetence. Horrible customer service with no interest to keep good customer relationship or protect company reputation. One of the worst airlines at times even outperforming Tiger. No more Jet...

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8/19/2019 S Padula

✅ Trip Verified | Worst flight ever. Flight was cancelled due to bad weather, the day was so clear nice and sunny. I was given two options either to rebook flight 2 days later where I have to pay my accommodation in expensive city like Sydney for 2 nights or refund. I had to pay $500 (Where I paid $100 to book this flight) to r...

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8/17/2019 Larry Reed

✅ Trip Verified | Melbourne to Cairns. Jetstar is a budget airline so expectations should not be set too high. Having said that they should be efficient and professional. The flight to Cairns is just over 3 hours and was without incident, the staff went about their role in a business-like manner and provided food and drinks to p...

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8/15/2019 Fiora Chan

✅ Trip Verified | Taipei to Singapore. Worse airline ever, was charged $65SGD for 3kg of excess carry on and I wanted to remove the items on the spot but staff was giving excuses to not delay the time and gave us horrible attitude. Was not notified that flight was delayed by 1h 40 minutes until I reached the boarding area. Char...

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8/14/2019 T Hellyer

Not Verified | Absolutely disgusted! My wife is flying Jetstar tonight to Cairns on a last minute flight to see her mum who is extremely unwell. She packed in a hurry into carry on baggage. At the flight gate the airline weighed her bags to find that her two bags weighed 9kg not 7kg. As a result they have charged her a total of...

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8/12/2019 C Jack

Not Verified | Melbourne to Sydney. Avoid this airline. Trust me it is worth paying a bit extra for an airline that has at least some notion of customer service. Today Jetstar cancelled our flight with only 6 hrs notice and informed us that they could not possibly get us on an alternative flight until tomorrow. This is bad enou...

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8/12/2019 M Hillier

✅ Trip Verified | Long story short. Flight was cancelled. Couldn’t get us alternative flight to Sydney within 24hours even if we drove to Brissie or Gold Coast. Decide to be on call for next flight- it is also cancelled. Drive to Ballina to fly out morning next day. Lose day in Sydney, lose accommodation cost, costs us fuel, ni...

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8/11/2019 Danielle Connor, seat 3C

I didn't think Jetstar Business Class was that great until I experienced Jetstar economy on the way home. Now I would definitely try to fly Business Class next time. The seats were far more comfortable. The service and meal was good. I didn't use the entertainment but saw others using it and at least it was included at no extra...

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8/11/2019 Danielle Connor, seat 10F

Legroom was good. Seat was narrow and uncomfortable. Recline was standard. Entertainment was non existent- all movies were $13 each, nothing included. I purchased a "meal" expecting to receive an airline meal, but instead received a small box of butter chicken. Then the option of tea, coffee or water. The coffee was horrible an...

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8/11/2019 Tiffany Wong

Not Verified | This review is about their customer service. I had a problem booking tickets online and called immediately. Their customer service not only tried to make it seem like they didn't speak English or understand what I was saying, but proceeded to give me the run around, and put me on hold 5 times. I was on the phone ...

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8/9/2019 S Andrews

✅ Trip Verified | Sydney to Melbourne. A good reminder not to fly Jetstar. I was just over the baggage weight allowance and got hit with a fine. Excessive fine for *just* being over the limit. Money grab and poor service.

8/8/2019 Gordon James

✅ Trip Verified | Bangkok to Singapore with Jetstar Asia. From past experience I find budget carriers in Asia to be aerial buses, you get what you pay for and not much else. The flight was just that, it left on time and we arrived. The plane was an old airbus that had seen better days and was in a fairly run down condition, the...

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8/7/2019 Gordon James

✅ Trip Verified | Recently flew from Melbourne to Bangkok on Jetstar. Let me first say Jetstar is a budget carrier and as a such if expect a full service airline experience you will be disappointed. I always start flights with budget carriers by expecting a "budget "experience. Overall I was pleasantly surprised with this fligh...

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8/6/2019 Y Pavchen

✅ Trip Verified | Penang to Singapore. I don't like feeling hustled! My girlfriend and I ordered tickets online without having a way to weigh our luggage. We were allowed 40kg for baggage claim but actually had 52kg in total. Cost for the difference came out to double our flight costs combined. Our only solution was to stuff as...

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