Jetstar Airways


Customer reviews

8/5/2019 D Menscher

✅ Trip Verified | Denpasar to Melbourne. Did not bother to let us know until check in time was almost finished. No offer to assist pregnant sick wife and baby! Will chose another airline next time. Last time i used jetstar they canceled the flight altogether but only after we were already onboard waiting in the heat with no ai...

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8/4/2019 M Beale

✅ Trip Verified | Ayers Rock to Sydney. Flight was delayed by four hours. We weren’t kept up to date with an accurate time of departure. The flight was almost the same price as Virgin. Overall a very poor experience.

8/3/2019 Megan Burnett

✅ Trip Verified | I flew from Auckland - Dunedin (North - South Island of NZ). I booked the flight and then looked at reviews - which is unusual for me as reviews are important to me. However, I am glad I chose to it this way round otherwise I wouldn’t have flown with jetstar. Once I booked I felt like I had made a mistake afte...

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8/2/2019 G Heale

✅ Trip Verified | Sydney to Melbourne. I am appalled at how officious and rude so many of the staff we dealt with today were. My elderly parents were injured in an accident on the way to the airport. We missed our flight home and needed help to change the flights. We were told there was no guarantee, it was unlikely we would ge...

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7/30/2019 Joseph Toth

Not Verified | We flew with Jetstar from Sydney to Honolulu return in economy class as a family we pre ordered our meals and entertainment prior leaving. We were welcomed onto the aircraft by staff, the aircraft was clean on both trips, it left Sydney 5 minutes early, meals were good value. In flight entertainment has plenty of...

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7/29/2019 Peter Moloney

✅ Trip Verified | Cooloongatta to Sydney. Understand luggage limit of 7 kg. We were over each by about half kilo. We had paid for extra 20 kilo each hold storage but figured we didn’t need it. We were charged $60 extra for what was a minor difference and was not allowed to consider what we had paid and not used in hold. The att...

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7/29/2019 M Heane

✅ Trip Verified | Sydney to Melbourne. Terrible customer service. No heart. Act and carry on like you’d expect from a budget airline. I won’t be travelling with them again anytime soon. Qantas for me.

7/24/2019 E Maltin

✅ Trip Verified | Townsville to Brisbane. I’ve flown all over the world and have never had such bad customer service. Lady at the counter was not helpful or willing to assist me in any way. If you fly with them make sure you leave plenty of time or they won’t let you check baggage and get on the plane!!! Won’t be using them aga...

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7/23/2019 L Paliro

✅ Trip Verified | Waiting for more than six hours in Cairns airport being told we could not leave unless we were back before 12.45 even though the aircraft boarded, then cancelled several times prior to the 4 pm departure. Jetstar informed me that I had agreed to this by agreeing to pay for their flight. So money does not provi...

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7/22/2019 Darius Alligan

Not Verified | Sydney to Phuket. Absolutely disgusting service and communication - my flight back to Sydney was canceled at 2 pm for a night flight at 10.05 pm the same day. Impossible to talk to anyone only through "let's chat". As quick as starting a "Lets Chat" conversation I was told my only option was to take a refund whic...

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7/21/2019 Francis Wong

✅ Trip Verified | I was pretty impressed by Jetstar Asia, which is not the one in Australia, Japan or Vietnam. This one is based in Singapore, I have been told they have the better service than the other 3, and I could testify that. At Hong Kong airport T2, another counter was opened to cater for passengers who checked in onlin...

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7/21/2019 C Marley

✅ Trip Verified | Cairns to Melbourne. Appalling customer service flight up to Cairns cancelled, informed by text message at 01.45 am only to spend next 40 min finding an alternative flight that was over 4 hrs later. Only communication is via text! Flight from Cairns to Melbourne delayed by over 3.5 hours. Very poor communicati...

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7/15/2019 S Keane

✅ Trip Verified | JQ 401 on July 14th was cancelled due to staff shortage. Were kept waiting and chased from gate to gate forwards and backwards only to be told after 3 hrs that the flight was cancelled. Were offered transport to ibis hotel at olympic park after another 4 hrs am wait. We preferred to take the train where we had...

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7/14/2019 E Malkin

✅ Trip Verified | Sydney to Brisbane. Cheap airline blaming weather conditions to cancel flights with next availability more than 36 hours from the original time. Jetstar was the only airline cancelling its flight. No chat or phone line available to help. Shame on you Jetstar.

7/14/2019 K Han

✅ Trip Verified | Tokyo Narita to Hong Kong. First and last experience. Got to the airport three hrs in advance. No checked baggage only carry on. Done the online checkin prepared the boarding pass screencap but didn’t print it out. Got rejected at entering custom because they require a hard copy. 2hrs before take-off. Back to ...

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7/14/2019 John Wang

Not Verified | Cancelled my flight from Sydney to Gold Coast. Moved my flight to afternoon the next day and refused to time so I can change hotel bookings and ruined whole trip. Made me lose money and I lost and wasted multiple bookings in Gold Coast for different trains, entertainment, and my next flight.

7/11/2019 Jason Miller

✅ Trip Verified | Melbourne to Hobart. Worst airline for punctuality flying Australian domestic routes. This airlines website provided no flight delays on their app 1 hour prior to arrival. Staff could not provide a reason, when queried, A’s to why the flight was so delayed. If you have commitments at your destination don’t fly...

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7/10/2019 G Matthew

Not Verified | Melbourne (MEL) to Coolangatta (OOL). Jetstar is probably one of the best cheap airlines in Australia. They have friendly staff, decent seats with generous leg-room and meals/beverages that are nice but not excessively priced. I have flown Jetstar numerous times and have never let me down!

7/9/2019 O Andrews

✅ Trip Verified | Sydney to Nadi with Jetstar Airways. My checked luggage did not arrive with my flight in Fiji until 4 days after I arrived. This is is because, and I quote an employee, “the aircraft had too many bags, so we had to take some off”. When I returned home I began seeking compensation for the lazy mistake but the ad...

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7/8/2019 C Marden

✅ Trip Verified | Launceston to Sydney. Weather was very bad with extreme fog lingering all day meaning that most flights in and out were cancelled. This is not the bit that bothers me because weather is something out of an airlines control. What is in Jetstar's control is rescheduling. Instead of running a flight the next day ...

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