LAM Mozambique

Customer reviews

6/15/2019 S Boothroyd

✅ Trip Verified | On Wednesday we booked tickets to travel to Maputo and back over the weekend as me and my partner needed to be at the South African embassy Friday 14 June. When we checked in for our flight we were told the flight was 2 hours late. After 2 hours we went through the gate to wait to board and to our surprise to h...

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9/4/2018 Nathan Hans

✅ Trip Verified | Beira to Johannesburg. I'm very disappointed with this airline. I have a shuttle service which I use to travel from Johannesburg to Witbank Mpumalanga 110 km from the airport. Got to the airport to check in for my flight to Johannesburg, supposed to leave at 13h10 to find out flight has been changed from 13h10...

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7/6/2018 D Meares

✅ Trip Verified | Our flight from Johannesburg via Maputo to Inhambane was delayed in Maputo by an hour. The return flight has been an absolute nightmare. Our 15h25 flight from Inhambane to Maputo was delayed, we think due to the minister of health arriving in Inhambane, which resulted in us missing our connecting flight to Jhb...

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2/3/2018 Martjie Louw

✅ Trip Verified | Inhambane to Johannesburg via Maputo. LAM Mozambique has friendly staff, comfortable seats and the refreshments were fine. It's just a pity that they have such a big problem with theft when it comes to your check-in luggage. My suitcase was locked, and plastic wrapped for added protection. We arrived in Joburg...

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10/27/2017 R Lanson

✅ Verified Review | Maputo to Johannesburg. Upon arrival, my luggage and others had been broken into and items were missing. The staff refused to fill out the claims form and said that complaints must be done upstairs in the terminal. All the people flying with transfers could not do that, including me. Read the reviews and fly...

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3/30/2017 S Herreira

✅ Verified Review | Total lack of service. I was supposed to fly Maputo to Tete at 12h35 and arrive at 14h15 which is normal. They let us know that the flight was changed to 23h55 landing in Tete at 03h10 because it was via Nampula. Flight eventually left Maputo at 00h30 and landed in Tete 04h10. There was no communication from...

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1/4/2017 T Vernet

✅ Verified Review | Johannesburg to Maputo return. Excellent experience on a short flight aboard an Embraer RJ145. Flight perfectly on time, only one FA in this small aircraft, who was very profesional, good communication from captain. A very short flight (45 mn), but we were offered a true snack in a box, drinks, and latter ag...

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4/6/2016 Aviroop Mukherjee

✅ Verified Review | Airline from hell. LAM stands for late and maybe and it goes beyond that in living up to its infamous reputation. A 30 min flight from Maputo to Inhambane was postponed from 10 am to 1 PM. I checked in for the 1 PM flight only to find out the flight was delayed to 3 PM. The airline, surprisingly provided fre...

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1/14/2016 M Limpo

Avoid flying with LAM Mozambique Airlines - they sold me a ticket for which the direct return flight from Vilanculo to Johannesburg did not exist on that day. I bought my ticket directly from LAM for the route Johannesburg to Vilankulo return and reconfirmed the ticket few days before flying. Johannesburg to Vilankulo I had my f...

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11/30/2015 Tina Jeon

LAM Mozambique is a horrible airline. No customer service. Lost my baggage and cancelled my flight. They found my bags a day later and didn't even contact me or provide a reference number for the bags. The airport itself is horrible and disorganized. Horrible and would never come back to Mozambique because of them.

11/30/2015 Louis Kotze

Staff at ticket office in Pemba very unfriendly and not very helpful. They should be trained in customer service and respect tourist that spent money to come to their country. Please, we do not all speak Portuguese - so basic English will help. Then we try to buy a ticket at the airport in Nampula - the same thing - terrible cus...

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11/4/2015 Judith Milling

Our LAM Mozambique flight from Johannesburg to Vilankulos was cancelled and we were re-directed to Maputo and then got a prop 'plane from there to Vilakulos. Not a disaster but arrived later than we had planned. On the way back was another matter. Arrived Vilakulos airport to get direct flight to Johannesburg for a connecting fl...

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10/26/2015 F Harle

Two international flights on LAM Mozambique within two weeks - from Dar to Pemba and then to Johannesburg via Maputo and had heard endless horror stories but delighted to report that we were extremely impressed (and maybe very lucky?!) All flights on time, the Embraer from Dar was new and departed (and arrived) early, as did our...

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9/11/2015 Erlend von Maltzahn

After booking my direct LAM Mozambique flight to Inhambane from Johannesburg Airport together with my accommodation and connecting flight from Cape Town, LAM cancels my direct flights. As a result I lose my connecting flight back home. They don't care, so don't fly LAM. Don't get travel Insurance because they don't pay.

9/10/2015 Delani Roothman

We booked and paid for direct LAM Mozambique flights (2hours) from Johannesburg to Vilanculos. Two day before departure we received updated e-tickets with flight schedule changes (no direct flights anymore) which didn't suit us at all. Eventually we got tickets to fly directly to Vilanculos a day later. However we were stuck at ...

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9/4/2015 Malcolm Warrack

We are stuck again at Inhambane airport. No information given other than the LAM Mozambique flight has been cancelled. This is now the second day stuck here for some people. LAM Mozambique refuse to let other operators fly this route. But only they can service it themselves. What a pity for tourism.

2/17/2014 Danilo Schlegel

Flight TM 333/TM 2332 on 14th February 2014 4 hours too late - I missed my connecting flight to CDG with AF. No help and paid all additional costs myself. The service from the office in Johannesburg was not professional.

12/4/2013 R B Hackland

Always delays with LAM. Flight was delayed for whole day from JNB to Beira. Worst part is there is no communication from LAM! If the flight is cancelled / delayed then advise your passengers!

10/2/2013 Karim AlSayed

Round Trip Flight MPM-NPL-MPM. Boeing 737-500 To Nampula and back With Embraer 190 To Maputo. Staff kind and helpful food nice and seats comfortable. Only 2 disadvantages: tickets are really expensive and delayed in Nampula more than 1 hour inside the aircraft.

7/30/2013 Jose Silvestre

June 2013 from Johannesburg to Maputo return. They used the Embraer 190 which is very comfortable and spacious. Although the departure left almost one hour later of scheduled the service was very good. The only negative thing is the price. The route needs some competition to help the prices go down.