Malindo Air

Customer reviews

8/6/2019 J Hanish

✅ Trip Verified | Singapore to Varanasi via Kuala Lumpur . I purchased baggage for my flight using their website as none was included in the ticket price. Only on reaching the website i was told that the baggage i purchased was only for half of the journey which was from SIN to Kuala Lumpur. Why they book baggage only till the ...

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7/20/2019 L Wang

✅ Trip Verified | Johor Bahru to Kuala Lumpur. From 09:30pm delay to 10:10pm and further delay to 11:50pm. Just a short distance flight from JB to KL will take 2 hours plus in delaying! I am never on time flying with Malindo Air! Worst service airline.

7/17/2019 Kirsty Atkinson

✅ Trip Verified | Adelaide to Bali. 24 hour delay, emailed 30 minutes before check in. Next day same thing. Overall 48 hour delay - not advised that the plane was more than likely not going to take off and we should have made other travel arrangements. When we did finally get to check in, system was broken and we had to wait 45...

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7/14/2019 B Wardame

✅ Trip Verified | Kuala Lumpur to Denpasar. This flight delay of 1 hour with no compensation. Snacks for 3 hour flight with water totally unacceptable, not all seat screen function. Unhelpful cabin crew on this flight. No email notification to some passenger who expected their ticket includes luggage. This cost passenger who al...

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7/8/2019 C Vardeel

✅ Trip Verified | Penang to Kuala Lumpur. When booking this flight I wasn't aware that baggage needs to be purchased separately. At the check-in counter I was told the baggage would cost me over 700 ringgit. Way more then the actual flight. I wasn't aware of this anywhere in the booking process.

7/8/2019 F Taylor

Not Verified | Perth to Penang via Kuala Lumpur. Was totally dreading this flight. Boarding was great, in-flight service had lots of new movies. Heaps of leg room. Food was delicious and cold beers for $5. Waiting now for connecting flight to Penang.. Hope it's the same the way home.

6/20/2019 R Hassin

✅ Trip Verified | Uneventful flight from Perth to Kuala Lumpur. Paid an economy saver fare for this flight which was rather cheap. As luggage was not included in the fare I bought prepaid luggage. Because Malindo charges for luggage now there was a lot of people with cabin luggage to a point that there was no room in the overhe...

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6/19/2019 P Lee

✅ Trip Verified | Travelled from Kochi to Singapore on 15 June 2019 by Malindo Air which had a stopover at KL before SG for a 1 hr period. Reached SG, waited at the luggage belt for 1 hr and couldn’t find luggage. Went to report it, and got reply in a minute: luggage is still in KL and will only come by next flight. So the Malin...

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6/7/2019 W Gan

✅ Trip Verified | Johor Bahru to Kuala Lumpur. Not to choose this airline years ago due to its frequent terrible flight delay. Try my luck to take the flight this year but so disappointed to know that flight delay issue is still there after years. No improvement at all!

6/6/2019 Steve Cura

✅ Trip Verified | Denpasar to Perth. I booked with this airline because of the time we would return home, depart 12.50 arrive 4.30. Our flight time was changed two days before our departure which meant our arrival time was 1.00 am the following day. Apart from this the food and service was appalling and I incurred a parking fee...

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6/6/2019 N Sarlin

✅ Trip Verified | Melbourne to Denpasar. My flight was delayed by 14.5 hours and Malindo chose not to inform it's customers until they arrived at the airport even though Malindo knew about the delay the night before. I had to cancel and rebook with a different airline which was expensive and stressful. I will never use Malindo ...

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6/2/2019 S Hanson

✅ Trip Verified | Absolute appalling value for money, unhelpful staff. Have flown all over the world with many different airlines and this is hands down the worse experience my husband and I have ever had. Can’t check in online with a child under 12 which is annoying. Also couldn’t manage booking online because of this. We arri...

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6/1/2019 D Gertner

✅ Trip Verified | I downloaded their app on my phone and booked tickets. They have taken my money (5 days already) and they have not issued me with a ticket and keep telling me that its under investigation. No proper communication and no way of contacting the accounts department - the call center just put you on hold for 30 min...

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5/26/2019 C Kan

✅ Trip Verified | Singapore to Kuala Lumpur. This is my 2nd flight with Malindo and I’m starting to think that I will never fly this airline again. I usually book my flight via Skyscanner due to work and last minute changes. My first experience booking with Malindo Air left me with no choice but to upgrade to business for 20kg ...

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5/22/2019 Bilge danyeli

✅ Trip Verified | Bali to Kuala Lumpur. The worst customer service and worst Airline I have seen. I had a flight from Bali to Kuala Lumpur and when I received my luggage my shoes were missing from my luggage. I immediately went to the customer service but they were really careless and only told me I need fill in a report and wr...

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5/17/2019 S Masawal

✅ Trip Verified | Denpasar to Delhi via Kuala Lumpur. Outward journey was fine, but the return trip was a nightmare. At Bali, In the check-in process concern person didn’t give us through check-in from Bali to Delhi, they told us to collect baggage at Kuala Lumpur, We also had 2 bags of 7Kg with us as cabin luggage, The crew to...

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5/17/2019 Luke Kennedy

✅ Trip Verified | Phuket to Kuala Lumpur. Worst airline I have ever bought a flight through all in all I call it extortion not being able to check baggage possible on line then asking crazy amounts of money to check baggage. I sorry to the lady at the desk not your fault but honestly what a joke need to get your systems right t...

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5/16/2019 S Heale

✅ Trip Verified | Yangon to Colombo. We were due to fly with them to Sri Lanka when sadly the bombings happened. We received an automated email offering a change of flight or refund so we opted to changed and then heard nothing. Due to Malindo Air not caring about the safety of their customers we were forced to fly to SriLanka....

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5/13/2019 T Han

✅ Trip Verified | Penang to Subang. Worst airline ever. I will never fly with Malindo Air again due to its bad customer service. Was having check in issue with the check in counter and the person in charge refer me to Malindo Air customer service at another counter and then customer service refer me back to the check in counter...

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5/10/2019 A Umit

✅ Trip Verified | Kuala Lumpur to Phuket. I wish I wasn't in a hurry while buying the ticket and checked Skytrax for reviews. While buying the ticket I checked the class of the ticket, I couldn't locate the allowance for the said class. Expedia sells the ticket as economy, but what it really means in Malindo terms is super-saver...

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