Not Verified | Travelled Manchester to Bangkok return via Muscat with Oman Air. All 4 flights on time. Great food, pleasant staff, and great inflight entertainment. Would certainly use them again.
✅ Trip Verified | Bangkok to Muscat. Generally, in business classes with a 2-2-2 configuration, the passengers seating on a window seat have to pass over their neighbors when going to the toilet or else, but on Oman Air, all passengers, despite that 2-2-2 configuration, have a direct access to the corridors. Seats were comfortable, amenities very good, food average, wine excellent, though very small selection, and crew extremely friendly. Flight was on time, boarding was done in an orderly way. Only problem was that the entertainment system was not working properly on my seat (but was perfectly ok on the return).
Not Verified | I had an extremely bad experience with Oman air. I had booked a ticket from Mumbai to Kuwait via Muscat. For some reason I checked the Manage booking option around a month and a half before the travel and found the flight schedule has changed. There was a 20 Hour stop over at Muscat (Instead of 1h 20m as per the earlier plan). The flight schedule was changed by around 5 hours. Firstly it was wrong on the part of Airline not to even inform that the schedule has changed. On approaching the customer care the options were not suitable as the change itself was of around 5 hours and would not let me reach my destination on time. On further requesting they told me to cancel the ticket and pay all the penalty. I really do not understand that for the fault of the airline why the customer should pay the penalty. Any changes suggested by them would make me lose a day at source of the destination. I think this is totally unacceptable.
✅ Trip Verified | Jakarta to Munich via Muscat . They have the worst customer service and I would never book a ticket again. We had to change a flight and then the problems started. They told us how much it would cost, but we couldn't pay online. They gave us their bank account number and we had to go to the bank to pay for it. After three days that we paid for the change we got an email that the price for the ticket change and that we have to pay double. We called to local customer services that we dont want to pay that anount and that we dont understand how can that happen. They said that they can refund the additional money that we paid. But then got complicated because they had to do international transfer and they had to charge US a tranfer fee. In addition them we wanted to cancel first flight and when we called local and then Oman customer services noone knew how much money we get back if we even get any. We wrote them an email and got no answer. We talked with them on FB and Whatsup and noone had any answers. Their customer support is just there that you can call them but they do not know anything. They can check your flight and that is it. I think they know the same as you when you enter your booking number on the internet. So think twice before you book a flight with them.
✅ Trip Verified | Manila to London via Muscat. This is in reference to my recent trip via Oman Air WY0101 from Muscat to Heathrow. The flight attendants, not all of them but most I should say, should undergo training in customer service / handling! I noticed that they are short fused with the passengers’ requests, questions etc. I went to the toilet and an Indian lady before me had difficulty closing the door so I helped her. Quite an effort to close the toilet door as apparently for whatever reason it was stuck. When it was my turn, I decided not to close the door anymore as I was just going to brush my teeth and I just hate the toilets of airplanes! So as I was brushing my teeth this male attendant yells at me to close my door. Since I was finishing off already, I just signaled my left hand to him and I just kept my door open since I was almost done. Next thing he kicks my door to close it. Told him he is so rude and why did he have to kick the toilet door. He reasons that he didn’t kick my door and he just pushed it! I don’t know if this was brought to the attention of any of the superiors around. I’ve been traveling with different airlines and this is the very first time I have encountered such an unfathomable incident.
another great flight, I would most certainly fly Oman air again
Not Verified | London to Muscat. Everything about this flight experience was just so right. A very pleasant business class lounge at Heathrow to delicious food and sparkling service on board the plane. Oman are really up there with the best.
✅ Trip Verified | Doha to Kuala Lumpur via Muscat. I have wanted to try Oman Air and wanted to experience the new business class suites. But was very disappointed with my recent travel in Business Class. Old A330 Business class seats, I said ok its only 1hr flight lets deal with this and Im sure the next leg is the new suites like I expected with Oman Air. Staff were rude on board, no pre boarding drinks offered. I was quite hungry I though you will serve a Hot snack, but nothing 40mins into flight the Air hostess brang me a bag of dates and yogurt. Arrived to Muscat and Lounge was excellent, food options were outstanding and very clean and luxury feeling. I again asked regarding if the next plane will have the new seating and was confirmed twice once in lounge and second at gate. Got on board and old lay out. This time cabin crew were outstanding and food was great, but there was one drunk passenger in economy who was swearing and shouting and was restrained by cabin crew. The thing that I was shocked was no one from the flight deck assisted or made an announcement as a courtesy to make everyone feel safe. Took Flight WY822 on 23rd, Old seating again, I believe I was deceived by Oman Air to purchase these tickets with all advertisements regarding the new business class seats.
✅ Trip Verified | Worst ever experience with Oman airlines. I travelled with Infant from Muscat to Munich, flight was delayed by 6 hrs to Munich. Because of this connection is flight is missed. When we asked about this with Oman duty manager at Munich, she was so arrogant and didn't rebook the ticket for connection flight. I have spent so much amount of money and booked a ticket on myself. Worst Experience.
✅ Trip Verified | Tehran to Frankfurt via Muscat. They are super slow, worst service, disgusting food. My TV wouldnt come up from the side of my seat because I was in front and it was the baby bassinet seats so the tv has to get pulled from under my seat. I asked for an extra pillow and they didn't give me one. We missed our next flight to Toronto and they couldn't care less. It took 3 hours for an Oman air rep to come and talk to us and another few hours for them to give us new flights. They take blankets 1 hour before flight arrival not caring that people are cold. Cherry on top: they lost my luggage.
✅ Trip Verified | Muscat to Dubai on a B787-8. This short hop is now served with big planes and a reduced frequency since the grounding of the 737-Max. Flight on time, check-in fast, immigration reasonably quick on both sides. I don’t think it would need a rubber sandwich served in a hectic rush on this short flight. What really disturbed me was that the window blinds (which are automatic on the 787) were closed and could not be opened manually all the time. There was no need for this at 9 in the morning. I selected a window seat (and paid for it) on purpose.
✅ Trip Verified | Muscat to Frankfurt. Worst airline I have ever travelled with. Flight was delayed, staff is incapable and unfriendly, airplane was old and dirty, toilets were dirty, bad and greasy food, seat was broken.
✅ Trip Verified | Riyadh to Bombay via Muscat. Flight delay and customer support is poor, not getting solutions and next flight more than 6 hrs waiting. Offered only food which I denied.
what a pleasant surprise awaited me,I wasn't expecting much, but Oman Air came up tops in all aspects .begining with the down to earth welcome, service i could not fault and cuisine that matched the best.
✅ Trip Verified | Manchester to Manila via Muscat. The flight from Manchester was delayed by one hour, when we reach Muscat airport we've seen in the gate that our connecting flights from to Manila supposed to be 8.45am was change to 2.45pm which is delayed by more than six hours. No explanation has been given. Breakfast and lunch are free on KFC which is the cheapest food order and you cannot choose your meal.
Not Verified | Manchester to Muscat. I enjoyed my flight with Oman Air. They are a really good airline. The movie choice is excellent and so is the food. I had a lamb kofta. I found that the landing was hard but nobody is to put to blame seen as the day I landed it was very windy. Oman Air’s safety video is unique because it shows you places around Oman.
Very Spacious Economy on Oman Air's A333, 32inch Row distance, so can lay my legs with long knees under front seat withot bunching. Windows are located difficult, so you have to lean forward or turn your head 90degree+ backward to look through one or the other
✅ Trip Verified | Bangkok to London via Muscat. First leg of flight delayed for 4 hours, with no explanation. Missed our connecting flight to London. The lack of communication from Oman air staff is a absolute joke. Made a complaint over a month ago, and have now spoken to around 40 call centre staff, who keep telling me they can’t transfer calls, and it’s not their department. Which it is. Rude and very unhelpful. Will never use them again. Absolutely no manners or feedback whatsoever. They must have bought that award.
✅ Trip Verified | Kuala Lumpur to Abu Dhabi via Muscat. I had an emergency and needed to fly from Malaysia to UAE. I booked my tickets through a third party company last minute and they were not confirmed on time which is not Oman Air's fault. The check in counter staff was really helpful and tried their best to help me. When I was taken to the service counter, the person working was incredibly unhelpful. I wanted to purchase tickets and he could have done so many things to help, like help me book them online or call the company for me. Instead, I stood at the counter and he refused to do anything about it. I will not fly with Oman air because I had such an awful experience.
✅ Trip Verified | Milan to Colombo via Muscat. Excellent Business class product. Great Service, food and seats like a small suite. I use to fly on Business class in many other airlines and I would say that Oman Air Business Class is in my top 5 Airlines.