Pakistan International Airlines


Customer reviews

10/23/2019 Shahid Raja

✅ Trip Verified | Manchester to Islamabad. Check in was OK at Manchester airport. Business lounge was just a joke. Street vendors probably offer better variety of food then what was available on business lounge. Very dull, old, and tired looking place. Obviously no inflight entertainment. Staff was good. Food was good although ...

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10/20/2019 Najeeb Khan

✅ Trip Verified | I travelled from Manchester to Islamabad. I found the airline has improved a lot. The cabin crew were excellent, friendly and professional in their service. It looks like this airline is improving steadily

9/25/2019 Sohaib Tariq

✅ Trip Verified | Karachi to Quetta. A short haul domestic flight of about one hour. I travelled from this airline after about three years gap. I would say I feel that the punctuality has improved along with some improvement in the services. But aircraft was old and they need to buy new ones. There are too many announcements in...

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7/19/2019 Tahir Abbasi

✅ Trip Verified | Went to Islamabad from Manchester in June and returned to Manchester in July 2019. 8 hours of torture, to put it politely. Broken / filthy seats, no in-flight entertainment as nothing worked and just 1 newspaper was given after few requests.

6/16/2019 Hamayon Salam

✅ Trip Verified | From London to Kabul my baggage was lost for a week. I had to go to the PIA office daily to find out where my bag was. It was delivered very late. From Kabul to Islamabad, flight got cancelled. I missed my flight from Islamabad to London as a result of that. While I was running around together with other passen...

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✅ Trip Verified | Lahore to Karachi. Flight on time. Clean cabin with decent leg room, curtious and happy serving crew. Full dinner with main, salad, sweet, soft drink followed by tea coffee on a short flight of 1 hour 30 min served. Initially they offered same Chicken Biryani as a main - upon my request they confirmed that the...

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5/6/2019 Nishat Haroon

Not Verified | Paris to Lahore. Though cabin was just average and they need to re-furbish but comfortable timely flight, very courteous and great cabin crew. Meals with two choices - Western or Pakistani - opted for Pakistani which was filling. Basic non alcoholic drink - hot coffee. Toilets were satisfactory and blankets on de...

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5/1/2019 T Hanil

✅ Trip Verified | London Heathrow to Lahore. I booked tickets for myself and my mother after my Gulf Air flight to Sialkot was cancelled. My flight left and arrived on time in Lahore. I was pleasantly surprised. Service was good, toilets clean and working. Plane was clean. Food was great and including a great chicken biryani. I...

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4/10/2019 Len Fan

Not Verified | London to Islamabad. Hopeless airline, no contact number in UK Poor customer services. No disability assistance as promised. Refusal of bulk head seats for disabled passengers. Broken aircraft seats. No inflight entertainment as listed Tv monitor on seat damaged. Poor English of crew. Use Emirates or Qatar Airways...

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3/29/2019 W Saqazi

✅ Trip Verified | Islamabad to Gilgit. My flight was cancelled by PIA (sure, I understand - things happen). I called them from Pakistan using a local number to try and get a refund. I was told that I can not do this because I need to call from my Canadian number that is on file to ensure that I am indeed the right person reques...

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1/13/2019 Yasir Abbas

✅ Trip Verified | Faisalabad to Karachi. Booked ticket 3 times but every time received a message after 4 - 5 days that flight is cancelled. After wasting 10,000 to 12,0000 on travelling to airport 3 times for change of booking, I finally gave up and booked train tickets to travel via train. If you are booking PIA airline to reac...

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12/1/2018 Aun Zubairi

✅ Trip Verified | Karachi to Lahore. Aircraft cabin was mildly comfortable but it did look like it had seen better days. Broken IFE screens still displayed a welcome message from Vietnam Airlines. The overhead luggage compartment kept opening midway through the takeoff. Staff was courteous and professional. The breakfast meal s...

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11/17/2018 A Ramihri

✅ Trip Verified | Kuala Lumpur to Medina via Karachi. I cancelled my flight and request for refund. However after a month (request for cancellation on 6 oct 2018) the airline do not reply my email and proceed for my refund. They are unprofessional and irresponsible.

10/9/2018 S Arbi

✅ Trip Verified | London to Islamabad. We were a family of four and we were not given seats next to each other, which is unreasonable as there were lots of people that weren't in groups that could of easily been allocated different seats. I have traveled with PIA many times. The aeroplane also at times gets extremely hot like t...

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9/19/2018 S Mahadar

✅ Trip Verified | Islamabad to London. We enrolled to become award members, and upgraded to business class seats on our outward bound flight from Heathrow to Islamabad. My husband was suffering shoulder and neck pain and I from lower back pain. We arrived at the boarding gate and were told to wait in the corridor as the seating...

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9/4/2018 S Yusuf

✅ Trip Verified | London to Lahore return. I have three kids with me and the direct flight was a good option. I paid 3100 for travelling during summer holidays. The flight from London had no entertainment system, no pillows, no blankets. From lahore the flight was more than 6 hrs delayed, again no entertainment system. Never g...

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8/21/2018 B Martin

✅ Trip Verified | London to Islamabad. You will be where I have been, when booking tickets. You use a ticket scanner site and find the cheapest ticket you can for a flight to Pakistan. You see the price of business class on PIA and its half the price of any of the competitors. You say 'wow, ill book that'. This is what you get. ...

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7/29/2018 Sabrina Geßner

Not Verified | Karachi to Quetta. Totally incompetent! They canceled our flight without telling us and then gave us a terrible hotel at the airport. It was just a horrible room at the hotel and they told us that we have pay the water. We didn’t got any money for the not refundable hotel booking in Quetta or the inconvenience we...

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2/4/2018 Arshed Mahmood

✅ Trip Verified | Manchester to Islamabad. Was apprehensive but the 7.25 hours direct flight was a better option than changeovers in Dubai on this occasion. Paid nearly 1700£ for 2nd rate experience. The crew was nice but what can they do when the seats were dirty, grease and rubbish down side of sear poor quality food served f...

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1/12/2018 F Awan

✅ Trip Verified | Flew Lahore to Riyadh via Islamabad with Pakistan Intl Airlines. Excellent In Air service. I arrived late at Lahore Airport but they did not made any issue at all. Provided my pre-selected seat. I am handicapped so airline immediately sent notification to all the terminals where I had to land to provide wheelch...

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