Philippine Airlines


Customer reviews

10/26/2019 J Lahinica

✅ Trip Verified | San Francisco to Manila. I cannot change my seat online as the seat map is not available all the time. It would have been better for all parties if rebooking, etc can be done online so their phone system is not overwhlemed. It was hard for my partner to book using miles because it could not be done online. We ...

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10/20/2019 Kiana Foster

✅ Trip Verified | After traveling with Philippine Airlines for many years I find that Flight crews (FA's and Pursers) vary greatly. This crew was okay. What I didn't understand, nor did I like was the meal schedule for this flight. They decided to provide the second meal about two hours after the first meal. I asked about this...

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10/11/2019 F Garton

✅ Trip Verified | I purchased a business class ticket from Philippine Airlines website for Manila to Davao return. The return sector was downgraded as there were no business class seats in the aircraft configuration. Philippine Airlines offered me a Php 7000 voucher for use on Philippine Airlines domestic travel within 6 months...

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10/4/2019 Nornazifah Hisman

✅ Trip Verified | Kuala Lumpur to Los Angeles via Manila. Everything is good for the airplane but for Bags delayed the customer services failed. First its their fault cannot make it during 1 hour transit at Manila which is this scheduled made by them. Then on that time they didn’t give us any basic kit set or give any compensat...

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10/4/2019 Biju Paul

✅ Trip Verified | Average business class service. Cabin, food and service is average. Poor leg space for a lie flat service. Entertainment is poor. The worst ground service I have come across. You are required to clear security and clear your luggage during transit. This takes 2 hours and is absolute chaos. You have to push yo...

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10/3/2019 B Halenas

✅ Trip Verified | Manila to Riyadh. Philippine Airlines are doing all their best to achieve 5-Star rating in the coming years and I think they are on the right track. First, service both on ground and on-board greatly improved. Second, with the acquisition of state-of-the-art planes for European and American flights. However, t...

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10/1/2019 Lena Janse, Airbus A330-300 (333) v2 seat 57F

This was my first flight with Philippine airlines and I was very impressed. The flight was amazing. Service was of high standard very friendly staff and always smiling. Good selection of entertainment eg movies. Food was great. Leg space very good and will recommend and happy to fly Philippine Airline Anytime.

10/1/2019 Malcolm Conlan

✅ Trip Verified | Manila to London Heathrow, my 1st time to fly with Philippine Airlines. The service and genuinely friendly cabin crew on Philippine Airlines, combined with state of the art, individual TV’s, with a host of films to watch, made the time shoot past me like a breeze. The only downside is the lack of a paid airpor...

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9/30/2019 M Beale

✅ Trip Verified | Riyadh to Manila. Check in at Riyadh Airport was a breeze as I was able to do it via Business Class counter due to my frequent flyer status. Baggage tagged "priority" and was among the first to be offloaded at MNL Airport. The flight was basic with the high density configuration on this A330-300 which means 3x...

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9/26/2019 Raquel Witjes

✅ Trip Verified | Brisbane to Manila. Checked-in as business class pax was excellent, ground staff demonstrated their effort to help in every way. I am supposed to bring the travel scooter of my husband to oversized luggage check-in area, a lady ground staff volunteered to do it for me so I can finish my check-in business in th...

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9/12/2019 Doug Dumpa

✅ Trip Verified | Manila to Cebu. Excellent service and great food selection in a business class in such a short flight. Check-in was fast and convenient, except that my other luggage was off-loaded last at the destination, instead of the two checked-in luggage to be on “priority”.

9/8/2019 S Lane

✅ Trip Verified | In February 2019, I bought a combined business/economy class return ticket from Manila to Delhi for Christmas 2019. For extra legroom on the economy flight on the outward leg, I paid an extra 60 USD. The ticket cost me a total of 808 USD, comprising 748 USD for the flights and 60 USD for the extra legroom seat...

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9/7/2019 R Valerio

✅ Trip Verified | Incheon via Manila. Service is quite okay but the plane used was in bad condition. The seats are very narrow, back rest was hard. Seat did not recline, was dirty and it seems they did not clean it before the flight. Too bad they used the old A330 which makes you feel like flying a budget airline.

9/6/2019 Patricia Gibson, Airbus A321ceo (321) seat 3G

Amazing lay down flat beds and food was great quality !

9/6/2019 Roberto Daniel Ligot

✅ Trip Verified | Manila to Riyadh. Seated at 22D which used to be Premium Economy. Return flight to Riyadh was very pleasant. Flight was not full specially in my section where we were about 4 passengers only. So all of us used the 3 seats since it was a 3-3-3 configuration to lay flat on our backs. Upon take-off lunch was serv...

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9/6/2019 Roberto Daniel Ligot

✅ Trip Verified | Riyadh to Manila. In this area of the plane (used to be Premium Economy) you have to pay additional price for the seat. Flight was full as always due to the upcoming 4 days holiday in Saudi Arabia. Flight was smooth, Cabin Crew were always on their toes and moving around specially in my area. Configuration was...

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9/4/2019 M Hargeal

✅ Trip Verified | The non-stop flight from New York to Manila was smooth, the cabin staff were outstanding and the food was so-so. My problem started when I was waiting for my checked baggage in the carousel and saw that my duffel bag was slashed exposing the box inside and some of the contents in it. I went to the complain cou...

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9/3/2019 R Valera

✅ Trip Verified | Manila to Cebu. I like to commend the staff on board, the were very prompt and helpful in every way. The seat was not so special, the same as other airlines, in legroom, pitch, etc. What I love of Philippine Airlines is the feeling of being welcomed aboard. I have that they will improve more on the inflight e...

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9/3/2019 T Patterson

✅ Trip Verified | Poor custom resolution and horrific in-flight service. Unsanitary seats, exposed to biohazards. Philippines Airlines does not compare to ANA or Korean Air. Ratings say it all on Skytrax. The passenger in front of me vomited all over the seats in front of me. The vomit leaked through the seats and piled up on my...

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9/1/2019 Hady Aboshady

✅ Trip Verified | Dubai to Hong Kong via Manila. Very bad customer service, the flight got delayed in Dubai 1 hour and in Manila 5 hours, going back delayed for 2 hours. Very tight seats and air conditioning very poor .