Spring Airlines


Customer reviews

10/22/2019 J Lim

✅ Trip Verified | Ningbo to Bangkok. The plane and the crew were fine. Only minor gripe was that they disabled all seat reclining functions in an all-economy layout, which ironically became a good thing given the composition of the passengers. The fellow passengers were horrible, they were making so much noise throughout the f...

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3/13/2019 S Maltin

✅ Trip Verified | Shanghai Pudong to Kansai. I was very impressed. Flight was very smooth, was on time (for duration of flight) there was a delay taking off but it was because there was an emergency landing at Pudong just as we were getting ready to taxi. Staff onboard were very good and attentive. Food was decent and managed t...

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1/11/2019 B Hanaree

✅ Trip Verified | 6hr direct flight from Shanghai to Singapore. Seat was really as bad as people say-- recommend you bring some sort of cushion if your flight is over 1hr. "Vegetarian" meal contained some sort of shellfish, but I ate around it and it was hot and flavourful. Meal came with extra goodies at a very reasonable pric...

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10/31/2018 E Langton

Not Verified | Hong Kong to Shanghai. This is clearly a low budget airline. The seats are rock solid and do not recline. The staff are friendly enough. Not much space between seats. Only 15KG of baggage including carry on.

9/11/2018 Mathew Davies

✅ Trip Verified | Tokyo Narita to Hiroshima. Disappointing. Late on both trips without much information (or any in one case) information until many minutes after the delay. I was suckered into having an emergency seat as I was about to process my ticket on the automatic machine. That meant I had to go to the main check in area ...

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9/7/2018 B Walatul

✅ Trip Verified | Guangzhou to Bangkok. I would never see a worst flight staff like Spring Airlines. This airline make their own rule. Its better to avoid Spring Airlines.

8/4/2018 K Pawang

✅ Trip Verified | Shanghai to Bangkok. I've travelled with couple of budget airlines around the world but Spring is the Worst so far. Checking-in was terrible. Their weight limit policy said 10kg check-in luggage and 5kg carry-on. Because of the Laptop, chargers, and towel, it exceeded the limit by 2kg and they asked me 300RMB ...

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2/27/2018 P Beale

✅ Trip Verified | Nagoya to Shanghai in premium economy. Spring is a low cost carrier but Spring Plus (their premium economy offering) was far better than expected for the price. Spring Plus was the first 2 rows of economy with some extra leg room, priority baggae, food, drinks (including alcohol), a pillow and few other basics...

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10/9/2017 B Meadine

✅ Verified Review | Bangkok to Shanghai. Terrible experience. The cabin crew is unpolite. Also passengers do not follow rules for cell phones switch off or seatbelts turned on. Seats can not recline and there is almost no legspace. They are cramping as many sears in a small space as possible. Continuously prerecorded announceme...

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9/13/2017 S Jacobs

✅ Verified Review | Worst airline I have ever taken! When going to the gate entrance they told me that my luggage size was too large! I have a standard Samsonite hand carry luggage incl full loaded weight 6kg. Spring Airlines luggage can only be 30cm high and width. Had to pay to check in my hand carry luggage. The gates in Sha...

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7/16/2017 SeatGuru User, Airbus A320-200 (320) seat AVERAGE

No seats recline. Using electronic devices is prohibited during the whole flight - not just during takeoff and landing. There is no in-flight entertainment at all. I recommend people to just sleep or nap on the tray table.

3/14/2017 Wendale Yuan

✅ Verified Review | Shenzhen to Hangzhou. Best value for money. As the first low-cost airline company, Spring offers you the best prices (usually) for domestic flights. I booked this one-way flight in early February for 350RMB, cheaper than both trains and bullet trains for the same place of departure and destination (from Shen...

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1/13/2017 M Easton

✅ Verified Review | Shanghai to Bangkok. This was a truly awful experience. The behaviour of the other passengers and lack of authority/support from the flight crew was astonishing. The family in the seat behind me had two children who kicked the back of my seat the entire flight, the duty free sales pitch over the tannoy went ...

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1/11/2017 SeatGuru User, Airbus A320-200 (320) seat 1F

The first row on this plane is the best one and the only one with decent legroom. That being said it is still uncomfortable - the design of the seat is not great and feels "cheap". There is no recline on any of the seats on this plane. The service for the VIP seats was very good though - free food (full, hot meals on some flight...

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1/4/2017 J Hallet

✅ Verified Review | Shanghai to Hong Kong. Spring Airlines is a budget LCC and there is no question about that. But I think for an LCC, it is about as good as it gets. There was little to no line at the check in counters, and boarding was quick and efficient. I did not find the staff to be rude. Yes they are strict with the bag...

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11/28/2016 C Janirah

✅ Verified Review | Bangkok to Shanghai. The worst airline ever. Yes it is a budget airline but for an international flight you can only get 15kg, that is including the 5kg Hand luggage. So in other words your allowance is 5kg handluggage and 10 kg checked in luggage. The staff are most unfriendly. You don't even get water for...

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10/25/2016 E Fock

From Hong Kong to Shanghai with Spring Air. Flight delayed a first time and we waited 1 hour on the tarmac before take off. From Shanghai back to Hong Kong, boarding was delayed for more than 1 hour without any explanation. Then we waited on the tarmac for 1 hour before they told us that we weren't going to take off for another ...

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8/1/2016 N Smith

✅ Verified Review | Flew from Shanghai to Sanya. First off, delayed, and not delayed by waiting in the airport either. Delayed on the tarmac for over an hour. Flight landed well and took off safely which was a plus. However, few food and beverage choices and reading and entertainment were absolutely horrible for a flight of onl...

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5/24/2016 T Lewis

✅ Verified Review | This a budget airline. For those who have high expectations and then are disappointed, well you should expect that they will nickel and dime you for extra luggage, as all the discount airlines do. Thanks to all the reviews on this site, I was prepared for Spring Airlines. I specifically bought the "Business ...

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1/11/2016 Ian McCuaig

Spring Airlines advertise low cost fares but they get the money back (and more) with the baggage allowance limit of 15kg including both your checked and carry-on bag. It is listed in the fine print somewhere but not advertised. The charge is approximately $10 USD/KG over the limit. Online excess baggage is impossible to do unle...

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