Sunwing Airlines

Fleet


Customer reviews

6/1/2019 B Darcina

✅ Trip Verified | Our flight from Puerto Vallarta (PVR) to Vancouver (YVR) has been changed from Sunday 8:15 PM to 7:30 AM (12:45 hours in advance) and this has cause me and my husband to shorter my paid vacation by 1 day. We have been forced to wake up at 2 AM on Sunday morning in order to take the transportation to the airpor...

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5/28/2019 Liza Santos

Not Verified | Toronto to Punta Cana. It's one thing to have a flight delayed for 2hrs but to have it delayed for 6hrs and not keeping passengers updated is another thing all together. This is our 3rd trip with Sunwing in the last 4 years and we have not had any complains in the past. The service provided this time was quiet un...

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5/27/2019 A Gaita

Not Verified | Toronto to Cancun. Paid for Elite Plus and since they overbooked my seats, I was given another seat which was broken with the leg rest permanently up, going against all safety regulations, not to mention not given what I paid for. Leaving the resort, the shuttle bus did not show up until 1.5hours after the design...

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5/26/2019 S Chandler

✅ Trip Verified | Toronto to Varadero. Will never fly with Sunwing again. This was my 3rd trip down south in 1 year and the worst ever. 1 week before we were set to leave on a direct flight we were advised our return trip would have an extra stop, adding 3 hours to our travel home. Second, our departure from Toronto was delayed...

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5/26/2019 P Kowek

✅ Trip Verified | To start, a week before my trip I got a notice that my flight into Cayo Coco is delayed by 9 hours and was offered $50 coupon (4 passengers on booking). The check in assistant didn't print my wife's ticket and I had to go back to get it printed again. I asked about my voucher and was told it would be at the ga...

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5/24/2019 C Barton

✅ Trip Verified | I understand that Sunwing "charter" can cancel flights on short notice (note terms and conditions permit any schedule changes up to 12-hours prior to flight). However, this should be a rare event (as reliability for most airlines is important). If it's too frequent it makes their schedules and bookings are eff...

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5/23/2019 Megan Greenwood

✅ Trip Verified | Toronto to Vancouver. Just don't bother. Booked at a reasonable price back in March. Supposed to depart Toronto at 8pm on Sunday May 26th. Today, Wednesday May 22nd, they phoned me to cancel our flight. Four days before with no explanation. They said they could reschedule is for the next available day, the 30t...

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5/21/2019 D Mahili

✅ Trip Verified | I have booked a flight on March 31 for a round trip from Vancouver to Toronto for May 24 and return on June 02 and i paid it off full on the day of booking. Just a week before my flight on May 17 i got an email that this flights (Flight 802/807) are cancelled and you have choice to reschedule it to June 07 or ...

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5/20/2019 L Richards

✅ Trip Verified | Toronto to St. Lucia. Our flight to St. Lucia was supposed to leave at 11 am. The flight was delayed due to mechanical issues with no updated departure time given. Sunwing offered food vouchers for the food court which was nice but there was probably 300 or more people on the flight. We all had to line up to ge...

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5/18/2019 W Janson

✅ Trip Verified | My wife's friend is getting married in Toronto in May of 2019. Upon hearing the news, we booked the most value flight we can find online. We thought we scored a deal with Sunwing for $700 (after fees, taxes) for both of us. Flight leaves Vancouver for Toronto on May 18 and return on May 27. A couple of weeks a...

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5/9/2019 Justyna Carr

Not Verified | We had the worst experience travelling with this joke of a airlines. We were coming home from vacation, from Punta Cana. We boarded the plane along with other 300 people. First of all, it wasn't even a Sunwing plane. Sunwing uses old planes of airlines that went out of business. Very old plane, you realize as soon...

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5/4/2019 Jennifer Staruch

Not Verified | Upgraded to business class and was very pleased with the seats. Older but lots of leg room. Food is good no issues at all. On the way to Punta Cana the service was okay, on the way back I was shocked. No customer service at all. We were delayed an hour and I understand that happens but nobody told us why or what ...

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5/3/2019 Josh McGonegal

Not Verified | Toronto to Punta Cana return. Flight there - plane turned around after 20 mins. Everyone unloaded and we didn't get on another plane for 6.5 hours. Delayed for an hour for the return flight. Then sat on the plane for an additional hour. Yet again engine problem. I have to stop typing because we're getting off. Wi...

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4/23/2019 R Hartner

✅ Trip Verified | Toronto to Punta Cana. We will never use Sunwing Travel again! We were forced to pay for another seat the following day due to my son contracting salmonella at Sunwing's resort. The aircraft had empty seats and we where promised by a Sunwing representative that this will not be an extra cost because we purchas...

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4/22/2019 Mary Pelton

✅ Trip Verified | Miami to Toronto. First time and last time we will fly Sunwing. Flight delay for 6.5 hrs. and despite their knowledge did not robo call passengers to notify. We were freezing. I asked Sunwing Rep for blanket. She said no. Waiting 7 hours and freezing. Voucher was for 1 restaurant located outside so had to go t...

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4/22/2019 Janet Sinclair

Not Verified | Our 3rd trip with Sunwing. The staff onboard were not the friendliest but the turbulence was bad and there were a lot of people that liked to use the bathroom right when the carts were in the aisle, so I get it. Our return trip was like our last, delayed. We checked out at noon and found out our flight was delaye...

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4/22/2019 Trinity Ho

Not Verified | Toronto to Miami. Terrible, there were technical difficulties which was fine, but we were stuck on the tarmac for 3 hours. Then they told us we could immediately get on a new airplane, and that we would load immediately. As we were getting off the plane, they told us it would take 2 hours. Those 2 hours became 4 ...

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4/22/2019 K Berlon

✅ Trip Verified | Calgary to Cancun. My family has been at the airport since 6:15 this morning for a flight that got delayed as we were already en route to the airport. Flight was delayed 30 minutes. Then we get a call to board the plane at 9;25 when should have already been boarded and the plane should have been taking off. No...

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4/21/2019 M Rutledge

✅ Trip Verified | Flight to Orlando boarded 1/2 hour late should have been 6.20am, delayed due to faulty generator. Sat on plane 2.5 hours returned to main terminal. Could not disembark due to faulty ramp. Flight now delayed until 3.30pm. Compensation $20 meal voucher for your 9 hour mistake/delay, your problem not mine. Will n...

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4/21/2019 G Meares

✅ Trip Verified | Montréal to Punta Cana. We have flown Sunwing many times over the years. Yes, the seats are a bit cramped and you have to pay for the food ; but we have always had great service from the Sunwing staff both in the air and on the ground.