Ukraine International


Customer reviews

1/7/2019 C Patakorn

✅ Trip Verified | Non professional airline. My flight from Munich to Bangkok via Kiev. The flight departure time is 14.50 and need to arrive Kiev 18.05 but the flight was delayed from Munich to Kiev about 1.30hrs. because of they waited for another passengers and loaded baggages. The plane landed at Kiev airport 19.30 i can get...

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1/6/2019 Viktor Kvashenko

✅ Trip Verified | Kyiv to Colombo. It was a long flight, but despite all the horror reviews it was kind of nice. Seat was reclining nicely, although I would really love to fly on their newer 777 with flat bed. Cabin crew was nice. I was the only passenger who didn’t sleep and so they turned off the movie, but still asked me if ...

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12/29/2018 Ramzi Chérif

✅ Trip Verified | Bangkok to Istanbul via Kiev. My worst flight ever. First of all the seats were very old and dirty also they didn’t have individual screens so they had on big screen in the front that everybody watched and here’s where the flight got even worse. I flew with my little brother and I saw that there were many othe...

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12/22/2018 Vadim Suraev

✅ Trip Verified | New York to Minsk via Kiev. Never, just never bother neither with Ukraine international nor with any other Ukrainian airlines. After I checked in really early, they told me at New York JFK the flight is overbooked and I have been refused to board. They found an alternative flight 22 hours later which didn't he...

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12/22/2018 Bharat Sharma

✅ Trip Verified | Brussels to Delhi via Kiev. My flight from Brussels got delayed by 2 hours and post that my connecting flight from Kiev also got delayed by 7 hours. They don't have a designated customer desk at the airport, they share the desk with other airlines and most of the time UIA staff is unavailable at the desk. Your...

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12/22/2018 E Parcire

✅ Trip Verified | Paris to Dubai via Kiev. An airline with very poor business practices. On the return flight at check in, was all the sudden asked to paid for my luggage. Was free on the way to Dubai! I have tried to get an explanation from the airline representative and try to show him the online terms and conditions mentione...

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12/21/2018 Muhannad Almasri

✅ Trip Verified | Toronto to Jordan via Kiev. Worst airline ever. On my way from Toronto to Jordan they asked me to pay for my boarding pass. On my way back from to Toronto I had a stop at Kiev airport and here where the nightmare starts. I go to the gate, a rude lady stops me to check my hand bag - I had 12kg in it where she t...

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12/17/2018 SeatGuru User, Boeing 777-200ER (77X) seat 15K

The seat was quiet wide, but the legroom was terrible. For the whole 9h flight I literally prayed for the passenger in from of me not to recline, because IFE screens can't be adjusted in the reclined position. So much fuss and so little in reality...

12/17/2018 B Gerkenov

✅ Trip Verified | Kiev to Geneva. Our flight from Kiev was delayed for more than 2 hours. Ground and cabin staff did not even apologize and were rude. Moreover all the passengers including those with children had to wait first at the airport gate which had no heating at all, then in the bus outside for about 30 min with all doo...

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12/10/2018 M Badeelam

✅ Trip Verified | Cairo to Kiev via Madrid. Worst ever. My first flight was delayed which caused me not to catch my second flight. This was the case for many other passengers. Instead of solving the problem by issuing us new tickets on other airlines, the forced us to wait in the airport for 10 hours to take their own flight th...

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12/5/2018 Nicola Siotto

✅ Trip Verified | Minsk to Dubai via Kiev. Had to purchase a last minute ticket and this was the most time convenient flight. Other carriers had a huge layover and Aeroflot for Minsk transit being considered a domestic flight, requires a transit visa which I didn't have. The counter check-in and gate boarding is quite fast and ...

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11/23/2018 Kwasi Yeboah

Not Verified | Dnipro to Istanbul via Kiev. The service from Dnipro crew was good and they were very respectful and kind to me. They checked-in my luggage and everything was pretty smooth. During the transit however the airline seems to have changed the rules for my carry-on however. I was charged 68 Euros for being 2kg over th...

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11/19/2018 Matthew Richards

Not Verified | Flew Lviv to Kiev. Read some horror stories about Ukraine International, but was pleasantly surprised. Good communication from UIA before departure. I checked in online, but dropped my case off at the desk in Lviv, no problems with anything at al. The counter and gate staff were polite and friendly. The aircraft ...

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11/15/2018 Richard Laycock

✅ Trip Verified | Gatwick to Kiev Borispol. Absolutely fantastic. Booking process and checking in online was swift. The airline was on time and very professional. Cabin crew were very smart and friendly. It’s the first airline I’ve been on that actually served a pint size beer (don’t get wrong that’s no the bee all and end all)...

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11/15/2018 L Geare

✅ Trip Verified | Paris CDG to Odessa via Kiev. This is the first time ever I am leaving a review anywhere but I feel compelled to share this story so as to hopefully save others from similar gross negligent handling of air travel that we experienced from Paris to Kiev with Ukrainian Airlines. My wife and I were departing CDG /...

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11/15/2018 G Kalina

✅ Trip Verified | Gatwick to Stockholm via Kiev. Worst customer service ever, customer protection laws don't work. I was flying from London to Stockholm via Kiev with UIA flights. I checked in London at UIA counter as both flights were with UIA. My cabin luggage was weighed at 7.4kg. I also checked in a bag of 23 kg. As it was ...

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11/14/2018 M Walowska

✅ Trip Verified | Krakow to New Delhi via Kiev. Tasty meals on board, no flights delay, no baggage lost. On time flights and no issues at all - service was excellent considering low price for the ticket.

10/27/2018 M Allegro

✅ Trip Verified | Warsaw to New York via Kiev. Had a great experience with UIA. This is the only airline I fly with when traveling from US to Ukraine or even Europe. They have a great business class product no delays. Flight attendants were super friendly and attractive. Food provided was excellent. I recommend UIA

10/27/2018 Stephen Mcevoy

✅ Trip Verified | New York to Yerevan via Kiev. When we booked, there was no USA phone number for UIA. I called Ukraine (international rates) several times to ask questions before and after booking. Some agents spoke poor English. I made a booking and purchased the tickets. I paid extra for selected seats, and was okay with thi...

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10/23/2018 T Chalenka

✅ Trip Verified | Vilnius to Munich via Kiev. The worst airline ever. Tactless rude workers at the gate. (Borispol, Kiev) I was transporting an expensive art work to the exhibition and was out of the size for 10 cm. Employees proposed me to fold it into four parts and put into the backpack, or to leave it in a trash. They were ...

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