Virgin Atlantic


Virgin Atlantic Fleet

1236 Virgin Atlantic reviews

7/2/2019 Amit Srivastava

✅ Trip Verified | London to Delhi, connecting with Vistara to Varanasi. Virgin Atlantic flight was delayed from LHR itself by more than one hour. The staff were giving me wrong information about my luggage transfer at Delhi airport, Even they had given me assurance at London and in the flight as well that my luggage will be tr...

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6/30/2019 T Gawtan

✅ Trip Verified | Johannesburg to London. Virgin Atlantic has the worst and least trained customer service! Right from their ground staff to the ones in the office who deal with the customers concerns. The ground staff in Johannesburg refused to let me board my flight to London because they claimed I checked in the wrong number...

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6/27/2019 Abdallah E, Boeing 787-9 (789) seat 22F

My wife and I flew PE in 22F &G. The middle seat was very cramped. When the seat in front reclined there was only about 6" of legroom to get out of the seat and you have basically to climb over the armrest to exit. We have to fly back London - Johannesburg but managed to change to 2 separate aisle seats. Really view these middle...

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6/26/2019 JVP &SRR, Airbus A330-200 seat 1F

Although stylish the seats were very narrow and the isle space so narrow you felt like you couldn't avoid bumping into your fellow travellers. The whole upperclass cabin felt crammed. This being the return flight and staff were exceptionally friendly, professional and helpful.

6/18/2019 Sultana Atik Doly Boksh

✅ Trip Verified | New York to London. I called customer service to inquire about fees for a piece of additional luggage and the agent told me that it would be $100 dollars from JFK to Heathrow. However, when I went to the check-in counter, I was told by the check-in clerk that I would need to pay $200 dollars in luggage fees, de...

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6/12/2019 Martin Leahy, Airbus A330-200 seat 41A

The everlasting problem of seat room was that when I sat down my knees were virtually touching the seat in front and I am of average height. Also seats seemed a bit narrow. Overall the flight was good with good attention from the cabin crew. When are flight crew going to start announcements with a voice that can be heard a...

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6/8/2019 L Peyton

✅ Trip Verified | Los Angeles to London Heathrow. Flight attandants serve far too much alcohol to drunk passengers! Had to deal with neighbour who was continuously served hard liquor untill blackout. Spilt drinks on me, could barely talk so drunk, Was capable of requesting more drinks. He collapsed on me while blacking out. Cou...

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6/7/2019 Helen, Boeing 787-9 (789) seat 22C

Premium. Economy..I find this seat a very good seat .... is not too close to the toilets and not too far back so you get served last. By far one of the most comfortable seats .... 100% more comfy than Economy ... liked the footrest . Enough legroom even when the seat in front of you is reclined

6/6/2019 Ray Trueblood, Boeing 787-9 (789) seat 9A

Upperclass checkin at Heathrow was wonderful, great club with full meals and drinks, and most important was the people and service!

6/5/2019 Alastair Finch

Not Verified | Flew Virgin Atlantic, VS127 on 9 May and back on 29 May. Ancient B747 both flights but very clean and well maintained. Splendid staff, service and above average food. Only slight grouse was back seat entertainment was sometimes unresponsive.

6/3/2019 Abdallah E, Boeing 787-9 (789) seat 5A

Seats in UC are impossible. I love Virgin but won't fly this plane ever again. Recline is about 8" or fully flat, take your choice. I don't sleep much more than an hour on a flight, so reclining to my comfort level as the trip goes on is very important. I am so disappointed. Did I mention that I LOVE Virgin?? Incomprehensi...

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6/1/2019 A Darjales

✅ Trip Verified | London to Newark. I found my one way ticket from Belgrade to Newark NJ (with stop in London) through a Google search. I called customer service (only way to buy ticket) and bought a ticket - person was pleasant, however having to call was a bit of an inconvenience as it's difficult to track what was said on ph...

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5/30/2019 Anne Murray

✅ Trip Verified | Glasgow to Orlando. Flew Premium Economy before with VA a number of years ago from London to JFK and it was a fantastic experience so decided as a treat that I would upgrade our flights. There was 4 of us travelling, all adults. Flight 71 outbound 11/5/19 The check in was somewhat cold (personality wise).  We ...

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5/24/2019 Keith, Boeing 787-9 (789) seat 22H

The 11 hours just flew past, the service was exceptional, started with drinks and a meal, rather earlier than I expected but good food and more wine. In flight entertainment was varied and current movies. Lovely afternoon pasty served and then a tea with sandwiches and scone before landing. Very smooth flight and the flight at...

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5/24/2019 Gurcharan Arora, Boeing 747-400 (744) seat 22A

While flying from india, there must be an option for bollywood movies/music. Otherwise it is very boring in such a long duration flight. Moreover the entertainment systems are outdated n needs to be replaced.

5/18/2019 Ian Bateman

Not Verified | Flight crew were very helpful and professional. Food was nice with a reasonable choice. Aircraft was comfortable with sufficient leg room and good choice of films and games for all ages. We would travel with them again.

5/17/2019 Tubabob, Airbus A330-300 (333) v2 seat 4A

I'm a big guy, so normal people might not find this review applying to them, but my 5'4" wife did agree. The seat itself is comfortable, and certainly wide enough, but the half walls are very confining. There is no place for your arms to rest. There is one small armrest, but the walls close in. I had difficulty remaining comfort...

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5/17/2019 Gurcharan, Boeing 747-400 (744) seat 22A

Entertainment system needs to be changed and it had only limited programs and that too only in English. If I am not wrong, keeping in view a long duration non stop flights, there should have been some local language movies n music too for people who dont understand english movies accent.

5/14/2019 Abdallah E, Boeing 787-9 (789) seat 22H

My partner and I had 22 H & K from Los Angeles to LHR, and then 21 H & K from LHR to Johannesburg. 22 was wonderful - spacious and comfortable. 21 was less appealing due to less seat width (tray and tv in arm rest) and overhead bins used for very uncomfortable foot rests.

5/13/2019 P Keare

✅ Trip Verified | Boston to London. We flew as a family booked with our American Express express card. Had to pay for each bag and did not receive full mileage. Very annoyed that they advertise with American Express express under Delta and do this . We will never use them again.