Customer reviews

10/23/2019 Qi Ling

✅ Trip Verified | We travelled from Athens to Santorini on Sep. 26th. We checked in and waited at the terminal. Terminal changed at last minute without clear notice. We was told only while we were about to board. We ran to changed terminal, flight had not yet departed, but staff refused to send us over due to too much troubles....

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10/3/2019 Rogelio Ferrol

Not Verified | Madrid to Nantes and back for a weekend break. Both planes were second hand A-319 aged +15 yrs (checked via aircraft registration number). Flight from Madrid was delayed for approx 45 minutes. Return flight was on time. Despite of the fact of the delay, I am very pleasantly surprised with the airline. It was my f...

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10/1/2019 M Keares

✅ Trip Verified | Lyon to Cagliari. The flight was on time and the service was as expected. No complaints and the price was excellent. Perfectly adequate for a low cost airline. The Euro 5.00 to purchase an extra 10kg luggage allowance was very reasonable. We purchased the Combo plus package that provided checked baggage, prior...

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9/30/2019 Anne Phetchampa

Not Verified | Athens to Heraklion. The agents gave me wrong info on the flex plan, and don’t even know the rules and regulations of their airline so I got some misinformation from two of their staff members and ended up having to spend approx $630US dollars because their staff doesn’t know what they are doing. When I brought th...

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9/16/2019 S Karykas

✅ Trip Verified | Preveza to Naples. Had a very pleasant and on time flight with Volotea. The thing that did not work was e-check in. We were two in this booking and attempted to do online check in the day before the flight, only to continuously get the notification that e-check in was not available and that we should proceed t...

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9/12/2019 Nicola Ruggeri

Not Verified | Cagliari to Verona. Good flight, seats in the low cost standards but better than the Ryanair ones. Also they don't try to sell you everything they have, in fact if you want something you have to go and ask them. Flight with a bit of turbulence but quiet. buon volo,sedili negli standard delle low coast ma miglior...

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9/10/2019 T Yan

✅ Trip Verified | Santorini to Athens. Worst airline ever with delay of more than 6 hours that ruined our whole schedule for that day. Wasted almost a day for the the route from Santorini to Athens which should have been just an hour. No proper explanation was made and were only given some voucher for food during the wait time...

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9/5/2019 R Davidson

✅ Trip Verified | Pula to Bordeaux with Volotea. Very pleasant flight. Check in at the airport was fast (unlike other airlines, it wasn’t possible to get our boarding pass ahead of time). The aircraft was clean and comfortable and the personnel was very friendly. I especially loved the smooth landing - not all pilots know how to...

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8/22/2019 Javier Núñez

✅ Trip Verified | Malaga to Nantes with Volotea. Flight departure on time. Plane in good condition. Seats not especially comfortable but still good, enough room for legs (taking into account that it's a low cost company). Special luggage (sports, bicycles) quite expensive and treatment not especially good, not big problems thoug...

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8/16/2019 L Dareno

✅ Trip Verified | Munich to Zaragoza. Great airline. Check in was very efficient and quick despite there being only one counter open, boarding was super fast. We arrived 20 Minutes early and the crew was amazing.

8/15/2019 Claudia Tranca

✅ Trip Verified | Olbia to Naples. Very bad experience, poor quality customer service. We've been charged 30 euro per person for their system error as we could not check in online before our trip due their system error. When we approached customer service they said we should take a screenshot of the error, otherwise we need to ...

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8/15/2019 N Varashova

✅ Trip Verified | Mykonos to Athens. Worst airlines. Delayed flight up to 9 hrs and no refund still. Do not go with them.. Their planes have technical issues. Not worth it. Customer and ground team are horrific.

7/29/2019 B Raneru

✅ Trip Verified | Turin to Cagliari. Enjoyable trip. Schedule perfectly on time. Friendly staff. Prices were also under average. It was definitively worth. Airplane are not that new, and seats are very close to each other but less than other carriers.

7/27/2019 Loana Pinna

✅ Trip Verified | Catania to Genoa. I'm satisfied about price, punctuality and online check in of this company. Onboard staff very kind and helpful. Premium services such as priority access and a snack were high value.

7/24/2019 B Meares

✅ Trip Verified | Naples to Santorini. Hopeless worst experience ever. At checkin the staff stormed off maid checkin. Got to Santorini and they lost one of our bags. It contains many mementos of our trip, that we will not see again. Service is non-existent, they abrogate all responsibility, could not care less. We spent three d...

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7/20/2019 N Semeni

Not Verified | Naples to Cagliari. After booking I noticed that the luggage fees for this airline are terrifying. If your hand luggage is over 10 kilos you get charged 60 Euros and your luggage goes in the hold. While Alitalia allows 23 kilos; Volotea restricts luggage to 20 kilos. Every kilo over is 12 Euros. Fortunately for u...

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7/19/2019 Greta Simaviciute

✅ Trip Verified | Venice to Athens via Mykonos. Booked a flight for 9th July on 5th June. Tried to do online check-in 11+ hours in advance, got an error saying "Check-in is no longer available". Spent nearly 2 hours trying every possible channel to find out how, what, when. Finally got through to an advisor on website chat - tol...

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6/24/2019 Giorgio Maggioni

✅ Trip Verified | Venice to Mykonos. The flight was due to leave Venice at 20:20. After a first boarding that failed, we were boarded late and left Venice at 23:30. They just said: “technical break issues are solved, we can leave”. Once took off, after 20 min the captain said: deicing system is not working; we return immediatel...

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6/21/2019 Konstantinos Thamnopoulos

✅ Trip Verified | Athens to Santorini. I was charged 60 euros (30 for my ticket and 30 for my partner) for not doing an online check in as requested inside a long email that was sent to my email after booking.

6/18/2019 Jeff Sutton

✅ Trip Verified | Vienna to Bordeaux with Volotea. This airline isn't worth any more of my time, so this will be short and sweet. The owner of this airline, should stop opening different businesses and focus on the ones he has until they aren't completely incompetent. I paid for their "insurance" so I could change my reservation...

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