Air Arabia


Customer reviews

10/25/2019 S Barlehk

✅ Trip Verified | Casablanca to Tunis. Bad service, overcharged 60 euros at the airport for no reason, staff would not let us board the plane until we pay the 60 euros which they poorly explained was because we were "late" even though 2 other groups of passengers were allowed to board while we were there. The plane was then del...

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9/24/2019 Erika Palileo

Not Verified | I am writing this with complete dismay, disappointment, shock, helplessness, and utter anger. If you know what is good for you, avoid this airline at all costs. I have dreamed of a Morocco trip since 2005. This trip is a lifelong dream. I've booked multiple flights in and around Morocco for October to November. I...

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9/8/2019 HSanoul

✅ Trip Verified | 6 hours delay from Fez to Gatwick and zero compensation. Reason is that the company not registered within Europe. Avoid because you have absolutely zero rights. Even Ryanair is better abide to European regulation. Avoid avoid.

9/6/2019 S Heale

✅ Trip Verified | Sharm El Sheikh to Amman. Perfectly smooth check-in process, our car seats for the kids were handled without fuss. One bag was 23kg but was not a problem. Contrary to some other reviews, our carry on bags were not weighed. We had a 10kg limit in any case. Staff on the flight were very pleasant. Although only a...

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8/30/2019 Jomy John

Not Verified | This was probably the worst experience I've had with an airline. In hindsight, I should have opted for a full service airline even at the premium cost. Our flight was on the 22nd of August, Sharjah to Kuala Lumpur. We paid for seats up-front (in row no. 4) hoping that we'd be able to travel with others who place ...

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8/12/2019 Abdallah E, Airbus A320 (320) seat 15A

This seat offers the least legroom I so far have seen

8/12/2019 Abdallah E, Airbus A320 (320) seat 4A

This seat is the go to seat for persons like I who always suffer due to lack of legroom. Rows 1, 2,3 ,4 AS I KNOW SO FAR HAVE THE BEST LEGROOM.This seat gave me plenty of legroom to stretch out unlike my other flight where I was seated in row 15

8/10/2019 Ahmed Elsayed

✅ Trip Verified | Sharjah to Sohag. My bad experience with Air Arabia customer service on the boarding on gate, customer service of staff is zero. They charge me for my laptop weight. I tried to ask about their names they covered the tags. What a kind of customer service.

7/12/2019 Panos Meres

✅ Trip Verified | Gatwick to Fes. Beware of the hand baggage allowance! They charged me 50 euros for exceeding the maximum of 10kg just by 3 kg. and on the same time the flight was almost empty! I didnt have any other complaints but the whole thing with the hand luggage was really ridiculous! The worst part is when I refused to...

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6/25/2019 Diogo Freitas

✅ Trip Verified | Casablanca to Lisbon. I found this airline to be much better than expected. well cleaned aircraft, friendly flight attendants. On schedule too. Very comfortable seats. They sould increase their flights to Portugal.

6/17/2019 E Holt

✅ Trip Verified | Marrakesh to Fez. The domestic check in was handled by Swissport and was efficient. The security screening took about 30 mins. The departures lounge was relatively compact and seating was limited. We were bussed out to the aircraft an A320. The flight took off about 10 mins behind schedule As it was overcast t...

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6/15/2019 S Abbar

✅ Trip Verified | Flew Air Arabia from Sharjah to Muscat (and back to Sharjah) as part of a visa run (UAE visa change). Really liked the cabin crew and on-board experience. Cabin crew were very well presented. A lot of the passengers were non-English speakers and I noticed the cabin crew were very polite and treated all of them ...

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6/8/2019 David Robson

✅ Trip Verified | I travelled from Sharjah to Colombo on Air Arabia in June. The flight was full but I was comfortable. The flight was about four hours long. I checked in online but my phone failed so got replacement boarding pass at baggage drop. I enjoyed the flight and will fly them again.

5/30/2019 David Robson

✅ Trip Verified | I flew from Beirut to Sharjah on Air Arabia. Check in was easy as I did it on line. I showed my boarding pass on my phone to get through security. At the gate I changed my e boarding pass to a paper ticket as that was required. Although they loaded a lot of cargo we took off on time. I had three seats to my se...

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5/27/2019 M Vanjulay

✅ Trip Verified | I was flying from Hyderabad to Bahrain via Sharjah,while I was transit to Bahrain at Sharjah airport the ground staff of weighed hand bag & laptop was carrying on cabin then demanded to pay 200 riyals as fine for the baggage. I had no chance to debate with them because of their horrible attitude towards passen...

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5/21/2019 P Balidran

✅ Trip Verified | Agadir to Birmingham. Not sure how this airline is allowed to legally operate?? They cancelled flights with no notice and cost us over £500 in additional costs to get to destination. They offered no reason, no compensation and ignored most of the communications between myself and them. Absolute disaster. Never...

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4/25/2019 Shawn Philip

✅ Trip Verified | Mumbai to Tbilisi via Sharjah. Worst experience. I am a student and i was travelling from Mumbai to Tbilisi,I was allowed to carry 10 kg hand carriage. So i had my 10 kgs and my laptop bag. In Mumbai Airport it wasn't a issue they let me pass. Once I've reached Sharjah for transit they started weighing my lapt...

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4/25/2019 Vendula Mravcova

✅ Trip Verified | We bought two tickets from Prague to Kathmandu via Sharjah in November 2018. We were supposed to leave April 13, 2019, Ten days before the flight we tried to add some food and to change baggage allowance through internet browser. It must be said that their website does not work optimal in any of the internet ...

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4/23/2019 F Bertels

✅ Trip Verified | Gatwick to Fez. Flying to Fez, the flight was delayed by 3.5 hours and we were sat on the aircraft without a clue as to what the delay was caused by. The staff were disinterested in serving passengers and they would only accept euros or sterling to buy some of their overpriced food items. They forgot to take p...

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4/22/2019 N Boulif

Not Verified | Amsterdam to Fez. Terrible company! Just like it happened to other people, we had an extra luggage but the people at the check-in desk could not see it on the system. We therefore had to pay an extra 50 euros fee on top of the luggage fee paid beforehand through the website. When asked, the lady at the check-in c...

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