HK Express


Customer reviews

10/22/2019 Suzanne Walmsley

✅ Trip Verified | In June 2019 my husband and I flew from Angkor Wat International Airport to Hong Kong with the carrier Hong Kong Express - Flight UO707. It was supposed to leave at 17.55 but we were nearly 2 hours late departing due to the plane not arriving in time because of bad weather in Hong Kong. When we finally arrived...

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10/12/2019 P Robertson

✅ Trip Verified | Hong Kong to Osaka. Shocking experience just does not feel like an airline who concerns about the safety of its customers. We were due to fly to Osaka for a weekend trip on the 11th of October 2019, due to a super typhoon due to hit our destination on the 12th of October we feared for our personal safety and no...

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9/26/2019 Jason Tsang

✅ Trip Verified | There are a number of airlines that fly the Hong Kong to Seoul route, but HK Express were the cheapest and had a website that was user friendly. The flight was prompt and efficient. The staff were pleasant and professional. The experience was as good as Cathay Pacific, but without food, drink and entertainmen...

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8/3/2019 H Kan

✅ Trip Verified | Kansai to Hong Kong. The flight is just below average. The flight delayed for about 40 minutes as they said that Kansai airport is busy and the weather in HK is bad. They said we can get in the A321 at 1715 but they only open the gate at around 1730. We ordered two boxes of food which one of them is a Thai bee...

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7/22/2019 T Haulger

✅ Trip Verified | Everything went smoothly, no very long lines anywhere. We checked in on net, got seats together, no problems at baggage drop, started boarding half an hour before schedule, took off 20 minutes after schedule, landed on time. This was like a trip should be and we are satisfied with HK Express.

7/12/2019 Susan King

Not Verified | We flew yesterday and we were absolutely disgusted with the service! Because of a fault in the plane we had to transfer to another aircraft. During which time our bags had to be transferred also. when we finally reached out destination we found that our bags had obviously left put in the rain! Our clothes etc wer...

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5/23/2019 Kristen Delugar

✅ Trip Verified | Tokyo Haneda to Da nang via Hong Kong. I was highly impressed with this airline. After reading the reviews I was concerned, but I had an amazing service! I paid a few dollars extra for their U First service. We got a priority line, and got to board first. Flight was on time and check in counter staff friendly....

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12/7/2018 B Quinn

✅ Trip Verified | Hong Kong to Tokyo. First, when you book on internet, of course the price is attractive and you are directly interested by it. Then, comes the reality : You have to pay for your seat (50 HKD per seat) • You have to pay for the luggage (344 HKD for 25kg) You can pay during the online check-in. However, if you do...

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10/13/2018 S Teale

✅ Trip Verified | Hong Kong to Tokyo. HK Express was pretty standard. The prices for the drinks were not too bad, all things considered. I had to write a review about the staff, however, who were exceptionally friendly. I left a book on the plane and they very kindly helped me retrieve it with a very polite and friendly manner....

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10/8/2018 Jennifer Wang

✅ Trip Verified | Tokyo to Hong Kong. They charged expensively on checked in luggage, so watch out for your luggage weight. Flight was delayed for over 40 mins. No inflight entertainment for 5 hour flight, pretty painful. Bags were delayed for unknown reasons. Baggage claim was really far (at the very end of all). Overall an aw...

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9/18/2018 G Arnadottir

✅ Trip Verified | Jeju to Hong Kong. They charged me for a 20 kg checked in luggage because I have 10kg hand luggage instead of 7kg. If they want to charge for that, they should charge an excess charge per kilo, not make me pay for extra 10kg. I will not pay another ticket with them because of this, and losing customers like th...

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8/28/2018 N Chee

✅ Trip Verified | Hong Kong to Busan. Heard the horror stories about HK Express, but my experience overall during a few flights in the past year was fairly uneventful except for frequent changes in flight schedules (all minor). This flight was no exception. No frills but everything worked, and we got the tickets for a good pric...

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8/24/2018 G Caranez

✅ Trip Verified | Four months ago, I booked a flight from Hong Kong to Incheon. The online site stated 9:00 pm, I specifically checked for the 'pm' as I thought it is odd that they are not stating the flight time as 22:00. I then booked the flight 25 April 2018 and was sent the confirmation details as 9:00 am. I called the cent...

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8/23/2018 P Meares

✅ Trip Verified | Firstly when checking in - they said we had emergency row seats on both flights. We had exit seats on the first flight but turned out we had regular seats on the second. We noticed when we entered the aircraft. First flight: 30 minute delay, second flight 50 minutes delay. No apologies by the crew. They lost my...

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5/28/2018 Francis Wong

✅ Trip Verified | HK Express is a low cost airline that has daily flights to various destinations in Japan. I have selected to fly to Osaka with them. To ensure maximum comfort (but still very affordable), I've opted for U-Biz, which includes 30 kg luggage, priority check in lane, luggage handling and boarding. There was discou...

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5/6/2018 D Hardie

✅ Trip Verified | Hiroshima to Hong Kong. Smooth bag drop and boarding at HIJ. Uneventful and punctual flight out. Time of return flight was changed "for operational reasons" to 09:45, meaning I had to get up at 04:30 to travel to Hong Kong airport from my hotel in Macau. Macau ferry terminal upstream check-in service was excel...

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4/19/2018 R Lam

✅ Trip Verified | Seoul to Hong Kong. The flight attendant yells at passenger if you don't allow device on 'airplane mode' whatsoever; for camera use or listening to music. Your flight attendant needs to explain in detail and give a guidance in a courteous way. Some crew had friends moved to the very front seat in U biz section...

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2/14/2018 G Steade

✅ Trip Verified | Hong Kong to Nah Trang. U First service on HK Express is worthless if you board at a bus gate And as they refuse to refund, exchange, transfer, or compensate you - it is a bit of a lucky dip whether purchasing U first is worth it at all. Just another cash grab by a budget airline.

2/2/2018 P Raniwaya

✅ Trip Verified | Hong Kong to Fukuoka. Book online and there was payment error with 1 card, so paid with another card. Later found I was actually charged at both cards and end up with duplicate bookings. Complained and they hardly get back to me beyond generic replies. It's best to call them. After persistent calls, they final...

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1/15/2018 L Rease

✅ Trip Verified | Hong Kong to Kansai. When my payment appeared not to have gone through and I received no acknowledgement of my booking, I asked HKE if I should rebook. They told me I should but, after booking again (at a higher cost) I discovered they had already taken the money for the first flight. They accepted that they ha...

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