HK Express


67 HK Express reviews

5/23/2019 Kristen Delugar

✅ Trip Verified | Tokyo Haneda to Da nang via Hong Kong. I was highly impressed with this airline. After reading the reviews I was concerned, but I had an amazing service! I paid a few dollars extra for their U First service. We got a priority line, and got to board first. Flight was on time and check in counter staff friendly....

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12/7/2018 B Quinn

✅ Trip Verified | Hong Kong to Tokyo. First, when you book on internet, of course the price is attractive and you are directly interested by it. Then, comes the reality : You have to pay for your seat (50 HKD per seat) • You have to pay for the luggage (344 HKD for 25kg) You can pay during the online check-in. However, if you do...

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10/13/2018 S Teale

✅ Trip Verified | Hong Kong to Tokyo. HK Express was pretty standard. The prices for the drinks were not too bad, all things considered. I had to write a review about the staff, however, who were exceptionally friendly. I left a book on the plane and they very kindly helped me retrieve it with a very polite and friendly manner....

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10/8/2018 Jennifer Wang

✅ Trip Verified | Tokyo to Hong Kong. They charged expensively on checked in luggage, so watch out for your luggage weight. Flight was delayed for over 40 mins. No inflight entertainment for 5 hour flight, pretty painful. Bags were delayed for unknown reasons. Baggage claim was really far (at the very end of all). Overall an aw...

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9/18/2018 G Arnadottir

✅ Trip Verified | Jeju to Hong Kong. They charged me for a 20 kg checked in luggage because I have 10kg hand luggage instead of 7kg. If they want to charge for that, they should charge an excess charge per kilo, not make me pay for extra 10kg. I will not pay another ticket with them because of this, and losing customers like th...

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8/28/2018 N Chee

✅ Trip Verified | Hong Kong to Busan. Heard the horror stories about HK Express, but my experience overall during a few flights in the past year was fairly uneventful except for frequent changes in flight schedules (all minor). This flight was no exception. No frills but everything worked, and we got the tickets for a good pric...

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8/24/2018 G Caranez

✅ Trip Verified | Four months ago, I booked a flight from Hong Kong to Incheon. The online site stated 9:00 pm, I specifically checked for the 'pm' as I thought it is odd that they are not stating the flight time as 22:00. I then booked the flight 25 April 2018 and was sent the confirmation details as 9:00 am. I called the cent...

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8/23/2018 P Meares

✅ Trip Verified | Firstly when checking in - they said we had emergency row seats on both flights. We had exit seats on the first flight but turned out we had regular seats on the second. We noticed when we entered the aircraft. First flight: 30 minute delay, second flight 50 minutes delay. No apologies by the crew. They lost my...

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5/28/2018 Francis Wong

✅ Trip Verified | HK Express is a low cost airline that has daily flights to various destinations in Japan. I have selected to fly to Osaka with them. To ensure maximum comfort (but still very affordable), I've opted for U-Biz, which includes 30 kg luggage, priority check in lane, luggage handling and boarding. There was discou...

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5/6/2018 D Hardie

✅ Trip Verified | Hiroshima to Hong Kong. Smooth bag drop and boarding at HIJ. Uneventful and punctual flight out. Time of return flight was changed "for operational reasons" to 09:45, meaning I had to get up at 04:30 to travel to Hong Kong airport from my hotel in Macau. Macau ferry terminal upstream check-in service was excel...

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4/19/2018 R Lam

✅ Trip Verified | Seoul to Hong Kong. The flight attendant yells at passenger if you don't allow device on 'airplane mode' whatsoever; for camera use or listening to music. Your flight attendant needs to explain in detail and give a guidance in a courteous way. Some crew had friends moved to the very front seat in U biz section...

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2/14/2018 G Steade

✅ Trip Verified | Hong Kong to Nah Trang. U First service on HK Express is worthless if you board at a bus gate And as they refuse to refund, exchange, transfer, or compensate you - it is a bit of a lucky dip whether purchasing U first is worth it at all. Just another cash grab by a budget airline.

2/2/2018 P Raniwaya

✅ Trip Verified | Hong Kong to Fukuoka. Book online and there was payment error with 1 card, so paid with another card. Later found I was actually charged at both cards and end up with duplicate bookings. Complained and they hardly get back to me beyond generic replies. It's best to call them. After persistent calls, they final...

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1/15/2018 L Rease

✅ Trip Verified | Hong Kong to Kansai. When my payment appeared not to have gone through and I received no acknowledgement of my booking, I asked HKE if I should rebook. They told me I should but, after booking again (at a higher cost) I discovered they had already taken the money for the first flight. They accepted that they ha...

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12/17/2017 H Bareed

✅ Trip Verified | Phuket to Hong Kong. The seats were comfortable for a 3 hour flight but aircraft was cold and toilets dirty. No blankets available for the amount of money I paid. Crew was very unhelpful and unfriendly compared to Thai Air Asia staff.

10/16/2017 M Thorn

✅ Verified Review | Siem Reap to Hong Kong. The online registering of baggage would not work for me for some reason, and I believe despite what the site says you will be charged $6 whether or not you select a seat. I did not select one and was charged, my friend selected one but was assigned a new one at check-in. I was told b...

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9/4/2017 C Han

✅ Verified Review | Nagoya to Hong Kong. I bought this ticket with a low price during the mega sale. The flight I took was delayed by about 1 hour due to the late arrival, yet the flight managed to land on Hong Kong with 30-minute delay provided that the weather in Hong Kong was bad. The cabin crews are kind and friendly. The s...

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9/4/2017 C Lam

✅ Verified Review | Hong Kong to Jeju. This is a red-eye flight and I slept for nearly the whole flight. The seat is comfortable enough to sleep and the lights are turned dimmer. The flight arrived earlier than the scheduled time. The staff are friendly and kind. However, the food and beverages are quite costly so I didn't try....

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8/24/2017 P Staniere

✅ Verified Review | Hong Kong to Tokyo Narita. Unfortunately, typhoon HATO and my flight was cancelled. I got an email 14h before departures announcing the cancellation of the flight. 3 options were proposed: Same destination in the next 3 days with possibly no fare difference applied, Other destination in the next 7 days, far...

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8/12/2017 L Cheung

✅ Verified Review | Flew HK Express from Hong Kong to Chiang Mai. There are occasional delays on this route of up to 4 hours, yet I was fortunate enough to board a punctual flight. The seat is spacious compared to my expectations, while the service of the cabin crew was also good. The flight went through few slight turbulence a...

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