Nok Air


Customer reviews

10/17/2019 Chandler Howell

✅ Trip Verified | Chiang Mai to Phuket via Bangkok. Nok Air is the only airline I’ve ever flown that charges you a baggage fee per connecting flight. Thus, in addition to paying its already exorbitant baggage fees, I had to pay it twice, because I had a layover in Bangkok. Part of the reason the baggage fees were so high is tha...

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9/5/2019 Walter Gujer

✅ Trip Verified | Udon Thani to Bangkok. Pleasant uneventful flight, friendly crew, clean aircraft, arrived early, quick luggage delivery at Don Mueang airport. Check-in in Udon? Male agent could not be bothered opening his mouth to say for instance hello or something as simple as that, entire check-in process was done in compl...

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8/14/2019 Abdallah E, Boeing 737-800 (738) seat 42C

Very limited leg room for me (I am 175cm) seat seemed very narrow - and I know I am a big guy - the seat belt was far to short! NOTE: There are NO free snacks on this plane now on a 1 hour flight from Bangkok to Buriram. Also Nok Air planes, whilst clean on the inside, all seem dirty or faded on the outside. Plus there are se...

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7/7/2019 Keith Tong

✅ Trip Verified | Chiang Mai to Bangkok. Nok Air is a Low cost carrier so I was surprised they served a small bottle of water. It's not much but still a nice gesture. Flight departed and landed on time, but landing was really rough and bumpy.

6/2/2019 N Han

✅ Trip Verified | Phuket to Bangkok. There is no clarity on Nok Air baggage policy. Even staff is not able to explain the policy correctly to me. Airport customer agent was insisting for getting money and was not ready to listen what I was trying to say.

4/17/2019 K Birton

✅ Trip Verified | Booked Phuket to Buriram return in March and April mainly because you can through check all the way and I was aware of the complications that can arise if you have a multi sector itinerary on different airlines. Nok air cancelled 3 of the 4 Bangkok - Buriram return sectors. Plus cancelling one Phuket - Bangkok...

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3/27/2019 P Heany

✅ Trip Verified | Bangkok to Krabi. Nok is a true budget airline: a little gritty, rough around the edges, and you're never really comfortable in terms of believing that you'll get where you're going on time. I checked in online and bypassed the ticket counter, but past experiences have been less than easy. If you don't prepay ...

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3/5/2019 Mario Kruhak

✅ Trip Verified | I have travelled with Nok Air many times and probably will in the future. It is not by choice but by necessity because Nok Air has a monopoly on flights to Phrae. There are no other airlines going to Phrae. I don't want to be unfair with my comments but I think the reviews are valuable for people so they know ...

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2/26/2019 D Kirker

✅ Trip Verified | This company is absolutely worthless. They cancelled our flight to a later one the same day, but only let us know 1 day on beforehand. Their website is not working properly. You don't get access to check-in, nor for booking luggage : the latest meant we had to pay 1800 baht for 2 persons for 15 kg luggage one...

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2/21/2019 Thomas van Woerkom

✅ Trip Verified | Bangkok to Ubon Ratchathani. As I started my journey from Ayutthaya, I took a commuter train from their station to Don Mueang Train Station, which is directly located next to Don Mueang's International Airport. Though with more than three hours to spare, we were already allowed to drop off our bags on one of th...

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2/17/2019 S Marligo

✅ Trip Verified | We purchased 4 tickets from Bangkok to Phuket months in advance for all four of us. Our flight was cancelled the night before departure. Nok Air emailed us that night to tell us of the cancellation and wrote the following: “Please be advised that flight DD7504 on NOV 19 2018 is cancelled due to technical reaso...

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2/8/2019 Marlene Arruda

✅ Trip Verified | Bangkok to Yangon. The check in was very easy and quick, the plane was clean, all the staff were really friendly and helpful, the flight was on time. I would definitely fly again with Nok Air.

2/8/2019 K Lawson

✅ Trip Verified | Krabi to Bangkok. It seems like this airline is really into scamming people. They are not customer service friendly and leave you no options in the end. My vacation took a turn for the worst when my partner fell extremely ill with pneumonia and was hospitalized for 3 days. I called the airline as soon as this ...

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1/10/2019 B Merton

✅ Trip Verified | Bangkok to Phuket. I paid for tickets for me and my family 4 months in advance. We get to check in and were told our flight was cancelled and that they sent me an e-mail three days prior. I asked to be put on another flight there were no seats for the whole day. They offered me a refund but i wasnt willing to ...

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1/9/2019 G Stoykovich

✅ Trip Verified | Yangon to Bangkok. Perfect, on time, clean, and kind. First time on Nok air and could not be happier. Extra bag checked but prepaid, so I avoided unnecessary problems at the counter. Totally recommended low cost.

1/4/2019 Dewey Seid

✅ Trip Verified | Nok Air has online Checkin 24 hours before to print out your boarding pass and can go directly to security and gate if one isn't checking a bag. Also you can change your flight for an extra charge online. Everytime I ever needed to call Nok Air they answered promptly. If one has a bag to check like I did there...

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11/20/2018 K Symons

Not Verified | Bangkok to Chiang Mai. Given just 48 hours notice of flight being changed to earlier flight due to festival. Too late by then to change my other connecting flight from Krabi. Customer support very robotic and not great English. Offered no helpful solution to my problem. Will not trust them to fly with them again.

11/3/2018 Mark Atkins

✅ Trip Verified | Nok Air cancelled the purchased flight with 48 hours notice and advised by email. Replies to request the same day later flight were ignored. 24 hours later I had to ask someone in Thailand to call Nok Air to rebook for me. Turned up for the later flight as planned with luggage of 42kg as recorded by internation...

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8/27/2018 I Gaysun

✅ Trip Verified | Nok Air is the worst airline I've seen. I went to Phuket airport to check in in the morning and give baggage. They said that the luggage will be taken for a fee. They said they could get my baggage in 1800 baht with the Thai currency. My baggage weight is 30kg for 2 people. I forgot to pay and went to the plan...

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6/4/2018 G Thomas

✅ Trip Verified | Bangkok to Buriram. Arrived at Don Muang airport this morning two hours before our flight was due to take off we went to the lounge to relax check e mails and get ready for a trip to Buri Ram. We left the lounge at 2pm by the time we got through security and downstairs into the departure lounge it was 2.20pm a...

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