✅ Trip Verified | Delhi to Melbourne via Colombo. I booked this airline for my parents . Airline staff asked them to pay Rs 10000/- on boarding time and they said the carry on bag is too big size and can’t be carry as carry bag and they have to put in Luggage. After they have received the Rs 10000/- they allowed them to put same size of bag in cabin as carry bag. They did not provide any wheelchair assistance to my parents even I sent to them medical report with form as email more than two months before signed by my mothers doctor she can’t walk for long time. I would never book with this airline in future.
✅ Trip Verified | Colombo to Trivandrum. I paid equivalent to USD 236 for 35 minute flight. No refreshing paper tissue given. Meal was pastry in cardboard box and glass of apple juice. No choice. Asked for glass of water which I never got. This is not the first time I found SriLankan airlines provide bad service. But this was my worst experience.
✅ Trip Verified | Bangalore to Melbourne via Colombo. I reached the gate 5 mins after it closed. But the staff didn't let me board and had pulled out my luggage from the aircraft. The ground manager didn't give me an opportunity to explain my situation neither tried to get me on to the flight, where I think there was a still a chance for me to board. No staff was of any help, they made fun of me for missing the flight and nobody there was giving any information on what must be done next. They took my passport and my boarding pass and didn't return for long. I was standing there looking at what to do. I was stranded at the airport without knowing what is happening. I was advised to get new tickets and then they would tag my luggage to the new ticket. This is all the information I got and on repeatedly asking them to guide me. I requested them to assist me at least to the Singapore airline’s kiosk, to get the information on their flights as I could see there was one available seat on their flight, but they mentioned: “there is no kiosk at transit and Transfer service can’t provide any additional information.” I requested them to provide me with accommodation for that night, they had no answer for that. I was a single traveller, missed the flight stranded in the airport and don’t know where to stay that night, need to re-book a new flight with real bad airport Wi-Fi and no flight is available until next day, staff being unemphatic about my situation. I had to pay double the price for my new ticket and take a longer route to reach Melbourne. This is experience is unforgettable and the way I was treated.
✅ Trip Verified | Colombo to Male. If you compare SriLankan Airlines to premium airlines in terms of sophistication, they have a lot to gain, but in terms of hospitality, Sri Lankan should be on top. Check in was great, with no queues, and their lounge at BIA serves meals with good quality wine (including sparkling) and snacks. The seat / cabin was okay, and the food served on board looked a bit tired. However, the service was provided with a smile.
Sri Lankan airlines legendary service was conspicuous by its absence on this short flight in business class; totally charmless- but it was an early morning flight. I was surprised to find the TV screens in the arm rest were all opened and sticking upward between seats when we boarded and remained so throughout the flight. The seat was very uncomfortable as it seemed to have a ridge in the cushion that made the seat base hard.
✅ Trip Verified | Colombo to Chennai. We booked a business class ticket and was given an economy class ticket, when asked at the business class custom care desk in Colombo they replied with an attitude, if you're down graded ask for a refund from your agent. This was a rude way of answer. And they even replied "the flight didn't have a business class on the aircraft" On entering the aircraft we were shocked and, asked the air hostess for a reason and they asked us to go and find out from the ground staff. This is a terrible experience and I will never travel in this airline again.
It’s a good location since you are very close to the door. Enter/exit are so easy. Toilets also not so far and you have an extended leg space too
Close to lavatory. Smells a bit bad. Seats uncomfortable. Head rest is bad. Not a good plane for long distant flying
✅ Trip Verified | Colombo to Doha. This is the second segment of my flight from Jakarta to Doha, transiting through Colombo. The reason I break it to 2 reviews because of different aircraft types and ground service experience. This A330-300 was equipped with reverse herringbone 1-2-1 seat configuration, generally my favorite as a solo traveler. However, the seat cushion was not as comfortable as on the earlier A330-200. Boarding was a bit less than ideal. CMB has security checkpoints right before the holding room at departure gates, which was a norm at many other airports. However, despite of a sign noting that business class passengers got priority screening, there was no dedicated line, and everyone was trying to squeeze through a narrow doorway to get to the screening machine. The holding room was tight with no WC and not enough seats. In-flight experience was similar to the CGK-CMB flight, meaning pleasant staff and decent food. The flight departed on-time. Overall, I'd pick this airline again considering its attractive price.
✅ Trip Verified | Jakarta to Colombo. I booked SriLankan Airlines due to its attractive price, and that proved to be a good deal. The A330-200 showed it age, with 2-2-2 configuration and worn out seats. However, the seats reclined to a fully-flat bed and were quite comfortable. In-flight service was quite pleasant, and the meal was decent, with all dishes were presented on one tray. SriLankan Airlines provided access to the Plaza Premium Lounge at Jakarta airport, and this was one of my preferred lounges. The flight departed and arrived on time. Overall, I think this was very good value.
✅ Trip Verified | Sri Lankan refused to compensate us for the flights with their airline they caused us to miss, had to book flight with another airline when our connecting flight was cancelled due to a technical issue. Left us out of pocket well over £1000 and made us wait around the airport to fight amongst locals for help. Eventually refused to help us and would have had us sleep on the floor in an Indian airport. Out of 4 flights booked with Sri Lankan only 1 was successful, didn't get any compensation for the other 3.
✅ Trip Verified | Colombo to New Delhi. The ground staff is very rude. I was in the checkin line which was just a normal line. After entertaining few customers the staff refused to give me a boarding pass. I waited for around half an hour in that row and then was refused. They changed the details on the screen, before it was just check in and they suddenly changed it to online check in. I requested them and also told that the screen read just check in and I was guided by their own staff. Ridiculous experience. Also the flight experience is not that great.
✅ Trip Verified | Doha to Colombo. SriLankan upgraded my ticket free of charge to business class. Cabin crew and were attentive very courteous. Food was delicious. AVOD system is very good. Hope to fly with SriLankan Again
✅ Trip Verified | Singapore to Colombo. There are 12 seats in business class on the Sri Lankan A320 in a 2-2 layout. The seats are recliner seats in full leather. After boarding was offered champagne and cashew nuts. I had the butter chicken Marsala as the main course and it was delicious. The flight attendant was friendly and attentive. I ordered tea for post-dinner beverage, served on a silver platter with teapot. The entertainment system has an average selection of Hollywood movies for the 3.5 hour flight. There was an extensive selection of Bollywood and Sri Lankan movies. Most of the channels were dedicated to Hindi and Arabic music while the classical selection was limited. There was onboard wifi but I did not use it being such a short flight. For a short regional business class flight, I would rate Sri Lankan Airlines favourably. They could however, improve on their online portal to enable passengers to pre-order economy a la carte meals online rather than having to order through phone. Same for their Serenesiva Transit Hotel where only e-mail or phone reservations are accepted.
✅ Trip Verified | London to Colombo. I have to say, this airline is a bit of a mixed bag. I found out I was pregnant shortly before we flew, so we tried to call their customer service desk to ensure I had an aisle seat and ideally a bit of extra space. However, customer service were of no help at all and said we could only do this upon check in. So we wait until check in opens, and it would not let us change our seats even though we could see seats available. So again we call customer services, and again they say there is nothing they can do. So we decide to arrive at the airport 4 hours early to speak to someone at the desk, where AGAIN they say there is nothing they can do. I personally think this is an awful way to treat someone pregnant when going on a long haul flight. Our flight out was a night flight, and we were pleasantly surprised with the amount of leg room. My partner is 6ft 2 and said it was one of the more spacious flights he had been on. The food, however, not so good. When they got to us all they had was the fish option left, to which my partner hates fish so he did not eat and went hungry. On the return flight we managed to assign ourselves seats with extra leg room so my partner was very happy. It made for a very comfortable flight, and as we were near the air stewards, we got first choice of food this time which was tasty and actually warm!
✅ Trip Verified | Dubai to Jakarta via Colombo on A321s. Check-in online 2 days prior to departure went smoothly and my print-outed BPs were accepted in Dubai (by emigration and lounge). Equipment downgrade to A321 narrow body was a huge disappointment (no lie flat, etc.). Lounge used in Dubai have been downgraded from the luxurious Ahlan Business Lounge to the much poorer and overcrowded, messy Marhaba. The latter was so crowded that I had to escape to the BA Executive Lounge, opposite, which was quiet and nice. Flights faultless and only slightly delayed. The Narrow bodies had no lie flat beds and the cabins hold only 16 seats in business. Flights ¾ full only. No amenity kits nor pyjamas were given. Menus and menu cards fine, food very good, poor beer selection, wines average. The FAs hospitality is great, they are well groomed, well-rested, pro-active, flirtatious, humble, and kind. STPC in Colombo functioned well but precious time consumed to leave the airport (queued 6 times: transit counter (to get voucher), visa on arrival, immigration, baggage pick-up, bus-transfer. Likewise on way back from town to Airport. Colombo Airport is messy and many procedures are slow or unclear. I had a serious luggage issue as they had double checked in a bag of mine and only to half of the routing. Found it by incident in CMB left at conveyor belt despite it was promised by 3rd party check-in staff in DXB to go to “at least CGK” (I had 4 legs more on other flights after this one). Mileage earned were generous and were inserted correctly on my BA FFP pgm. Despite they tend to be my present favorite airline, I can only rate them 7 of 10 at this time. IFE was OK. Ticket was cheap due to promotion, purchased 300 days prior to departure. For tickets over 700 USD and with transit more than 8 hours they provide STPC in a decent Hotel in Colombo which is a relief.
Not Verified | London to Colombo. Excellent service and good food served with metal cutlery. Clean toilet. Good range of inflight entertainment. Plastic (drinking cups) waste could be cut down.
✅ Trip Verified | Dubai to Dhaka via Colombo. However seat with good pitch but not comfortable for sleep. Food was delicious and attentive crew. In-flight entertainment was unmentionable. My horrible experience was started when I came to conveyor belt, my bag came after 45 minutes of flight embarked to the gate and I found my whole bag was wet and all stuff inside was wet as well. I open a bag in front of Airline Staff and asked for written complaint. He showed, he was so busy and not authorized to take complaint. He informed his superior and told for wait a bit, I waited for another half an hour but no one has been came to attend to me.
✅ Trip Verified | Riyadh to Madurai via Colombo. The food quality was amazing, staff were polite and kind, transit was easy and quick. I recommend this airline if you are travelling to southern parts of India from some other country.
✅ Trip Verified | Colombo to Dubai. An amazing crew on UL225 on 8Feb, for me they made the flight one of the best I've flown for the last couple of years.