✅ Trip Verified | Amsterdam to Madrid. I paid the XL seat and people were constantly passing by my feet to go to the bathroom, it smells the whole flight because of being near the Bathroom. Delay of course, ground service was poor.
✅ Trip Verified | Flew London to Madrid via Santa Cruz Bolivia with Air Europa. You have been warned. This airline is cheap for a reason. 11 and a half hour flight with broken seats that didn't recline, no working TV's and rude cabin staff. We did insist that we move from the broken seats/no working tv's but were simply moved to other broken seats with no working TV's by the cabin staff who seemed to enjoy being rude and unhelpful.
✅ Trip Verified | During our trip from Madrid to Miami, Air Europa lost one of our suitcases. I filled a PIR report in Miami immediatetely after landing, and also called Air Europa every day during the vacation, to ask for the suitcase. It was not found. After vacation was finished, I immediately sent a formal claim by post to them, but they refuse tok take any responsibility. They are not able to tell me where the suitcase is, and they are not willling to pay any compensation for the lost luggage. Very irresponsible. Never again Air Europa.
All business class seats are extremely uncomfortable in flat-bed position and to a lesser extent also in general, at least for taller people. The problem is the is not symmetrically designed. The angled position results in a weird shape of the cocoon that you lie in and the feet rest area. One shoulder touches the wall whereas the other doesn't. One foot bumps into the dividing wall at an angle, whereas the other doesn't. In fact there is just about 20cm space to put both your feet in, so they will always feel cramped. I found this seat incredibly uncomfortable to the point that I have filed an official complained with AE and will never fly them again. It's the most unergonomic chair I know because it causes your entire body to adapt, which literally leads to pain in your joints. You can see it on the pictures how weird the chair is designed... I'm 1.90 (6,2) and my head and feet both touched the walls while in flat bed position. I feel bad for those who are taller.
✅ Trip Verified | Madrid to Paris. Worst experience with delays followed by cancellation with no announcement, no hotel booking. Flight itself is very bad, seats unconfortable, staff unfriendly. They do not even offer free water or coffee. Never again
✅ Trip Verified | Havana to Madrid. On the 9 hour flight nothing to do, no tv screens, nothing. No phone charger. Plane was very dirty with front seat pocket hanging off. Staff not very friendly.
✅ Trip Verified | Lima to Madrid. The boarding went well and fast and nobody though about any delay, but once on board the plane we waited without any communication by the crew for 1 hour. The crew was stressed and nervous, after 1 hour from departure they served the first meal, with no option, only chicken curry with rice. After the first meal the crew disappeared, they didn't offer water or fresh/hot wipes. The multimedia was good, many films and good entertainment but you have to purchase the headphones on board for 3€ (with low quality sound).
✅ Trip Verified | Fuerteventura to Gran Canaria. From the check in up to the baggage conciliation everything was very smooth. Flight was almost empty. All ground staff and cabin crew were very nice and polite. Aircraft clean. The only downside is the only flight carrier that charges for snacks and drinks on flights between the islands.
✅ Trip Verified | Fuerteventura to Gran Canaria. The flight was really smooth and quick. The crew is very attentive and polite. Would definitely fly with them again without any problem. The bags were quick to arrive as well
✅ Trip Verified | I flew UX89 from Madrid to Santo Domingo. No boarding in groups, so usual chaos. When I approached my seat (47D), I noticed someone already was sitting there. A crew member came up and told me I was wrong (I wasn’t) and demanded I should take the seat behind it (48D in my opinion). I didn’t argue. Then of course a passenger who had booked 48D came up. The same steward suddenly explained to me that I am plain wrong and that 47F in fact was 47D. It took 2 other crew members to convince the steward that I was right. Unbelievable! A crew that is not acquainted with seat numbering! Horrible food, 3 Euros for headphones on an intercontinental flight. Of course my steward did not issue the immigration forms before landing, so customs took additional time.
✅ Trip Verified | Lost my luggage on my way from CDG to Valencia. Offered no compensation for expenses occurred and have still not recovered my suitcase after 4 days. No food or drinks available on-board, cabin crew only speak Spanish and ignore you if you ask for water. Return flight delayed 3 hours. Would not fly with Air Europa again.
✅ Trip Verified | Valencia to Paris CDG. This is a terrible airline. They charged for what is usually a carry on suitcase at 60 euros. Rude staff. No free food on board. Do not care about their customers.
✅ Trip Verified | Tenerife to Gran Canaria. Flew this airline second time and both flights have been running late although the route is not long. I'm using companys own app for information and it's mainly that why I reviewing the airline. Supplied information was different compared with one coming from a third party app. CheckMyTrip knew more than an hour before companys own app the actual departure time. I can understand that reading security procedures day after day can be monotonous but still it is not acceptable that it is resulting total mess when a cabin personnel is trying to read it too fast. Spanish version sounded right but the English one was unacceptable. No one with good knowledge in English were able to understand it.
✅ Trip Verified | Tel Aviv to Madrid. The good, I flew twice in one month and both flights departed on time. My bags where not lost and the cabin was clean. The bad, only free thing in the meal and beverage service was water, and that’s if you could catch them zooming down the aisle. They would only say, “food for purchase”, and if you didn’t respond to that, you were out of luck. Twice I had to look over my shoulder and tell them I wanted some water. No napkin, just a small cup oh water. After the service was over, they where not seen in the aisle unless someone pressed there call button.
While this emergency exit window seat offers unrestricted left room for your right leg, for the left it is severely restricted by the exit door. Therefore after some time it becomes very uncomfortable.
✅ Trip Verified | Paris to Santa Cruz via Madrid . Two friends and I travelled to Santa Cruz from Paris. In Orly Paris, we checked in at an Air Europa’s counter and obtained our boarding passes. On our way to the security check area, a staff member of Air Europa stopped us and told us that we should send our backpacks. So we went back to the check-in counter and told the same lady what had happened. The lady at the counter weighed our backpacks (each of them was less than 10 kg) and gave each of us an orange tag which read “Cabin luggage”. When we showed our boarding pass at the gate, the same staff member stopped us. He started to react in an agitated manner towards us, accusing us of NOT doing what he told. We explained to him that we had re-confirmed at the counter and had been given an orange tag. He removed our tags without our consent. He demanded us to pay for two backpacks or we could not board with our backpacks. We tried to reason with him and at the same time rearranged our backpacks. I then tried to transferred some clothes to my handbag. He lied to me that I could not do that and only one piece of “luggage” was allowed on board. Based on his statement, my friend and I decided to pay a total of 240 euros. His reaction was violent and misleading. His language was aggressive. He did not follow Air Europa’s publicly available information on hand baggage. Our backpacks were within the 55cmx35cmx25 cm (the sum of the three dimensions must not exceed 115cm). We also had the right to bring one handbag. It is totally unacceptable.
✅ Trip Verified | Planes were old and not well kept up. Food was not edible unless one was very hungry. I did not eat. However staff was friendly. Luggage policy was sneaky and expensive. Will not travel with this company again no matter how “cheap” the flights are.
Seat 4 F is not right behind business, it us the second row behind business. Seats on these planes are quite tight. Music plays really loudly. No free drinks, except water.
✅ Trip Verified | Guayaquil to Alicante via Madrid. The old seats the TVs do not work, they charge for the earphones 3 euros. If you sleep they do not give you any food. When you buy the tickets give you a suitcase of 23kgs. ES: Los asientos viejos los televisores no trabajan cobran por los audífonos 3 euros si te duermes no te dan de comer Cuando compras los tickets te dan una maleta de 23kls incluido ala me dejaron pasar al regreso me cobraron 120 euros y si les pagas en dólares 160 rediculo otras aerolíneas te dan 2 maletas de 23kls
Not Verified | Very negative experience in my first flight with Air Europa. In my route from Dusseldorf to Bogota, the departure was delayed and in overall took about 2 hours more than original schedule without any care for customers connection. We lost our connection with Avianca at Bogotá to reach Bucaramanga. It was the last flight in the night to our final destination and we had to spend the night in Bogotá. Air Europa didn't want to approve support for a night hotel (nor dinner or breakfast) and their attitude and service was unacceptable and rude. We had to cover our expenses that night. They only gave us a letter accepting the delay was their fault. Luckily the other airline didn't charge us for a new flight the next day. Additionally, the food during flight was horrible and they charge you for the headphones on a intercontinental flight? The service during flight to place the hand luggage was also rude, most people was asked to place it below the seats, which is very uncomfortable for such a long flight.