Air Europa

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Reseñas de clientes

10/23/2019 Tom Vancaeyzeele

Not Verified | Brussels to Havana via Madrid. We had a delay which made us miss our connecting flight. No information was given during the flight, we had to figure out ourselves how to get to the customer service desk in Madrid, where we waited an hour and a half in line. We got a reschedule to the next day. Until today I am wa...

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10/23/2019 Manny Munoz

✅ Trip Verified | Madrid to Miami The flight was delayed more than 5 hours and according to the European Regulation (EC)261/2004, I was entitled to receive compensation in the amount of 500 EUROS. I filed the complaint on 09/09/2019, as of today, the claim remains open and I have not been able to reach a person at Air Europa th...

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10/16/2019 E Jackson

✅ Trip Verified | Horrible Experience, our flight was suppose to leave Madrid at 3.25 pm instead it left at 11.30 pm. They gave us a form to complete for reimbursement, any delays after 4 hours you will be compensated 600 euro. After a month and a half calling no one ever helped me. They will transfer calls from one department t...

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10/16/2019 Jose Echevarria

✅ Trip Verified | Madrid to Miami. Wish I could leave a zero. Our flight was delayed for over 8 hours they tell us to fill out a form to be compensated, this was over 2 months ago and nothing has been done, we call several times and they say we need to be transferred to the claims department, when they transfer us and after bein...

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10/13/2019 J Johnson

Not Verified | Punta Cana to Gatwick via Madrid. When I initially booked with Air Europa, I heard mixed reviews and was worried. Having travelled with them, both outbound and inbound, they are a great company. Some budget airlines could take a leaf from their book. The staff were so polite and helpful. Nothing was too much trou...

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9/30/2019 Abdallah E, Boeing 787-9 (789) asiento 41K

Very good seat, nice window, a good space for legs.

9/30/2019 Abdallah E, Boeing 787-8 (788) asiento 41K

The seat was good, all new, nice space for legs

8/26/2019 A Jaukase

✅ Trip Verified | Medellin to Madrid. This was the worst experience. First of all, we could not do the check in online, because the system kept crashing (we tried all devices). Since we could not do this online check in, we could not pick the seats. It was a problem, because we were travelling with the baby, and we wanted to be...

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8/20/2019 Abdallah E, Airbus A330-200 (332) asiento 42C

Flew on 2 legs MAD - JFK and JFK-MAD. On the first trip no personal screens but under the seat a USB port. On the second trip, we did have personal IFE, but no USB. Food is low quality. Crew is simply EXCELLENT!

8/4/2019 Anna Schweiger

Not Verified | Madrid to Medellin. The airplane and stuff were surprisingly positive. What is an absolute no-go is the food! Comprehensively untasty, bad vegetarian option, fruits taste like vinegar. Please improve your food service, especially on long distance flights

7/31/2019 YL Lee

Not Verified | I understand budget airlines but you really get what you pay for. I flew an internal flight from Rome to Porto via Madrid to start my 5 week trip. It was cramped, no service but that’s what you pay for and usually fine for a short flight. One of The ACs above my partner didn’t work which was a struggle in the mid...

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7/13/2019 Abdallah E, Embraer 195 (E95) asiento 7C

This is a ‘preferred’ seat, which are just the first 7 rows of this aircraft but still part of traditional economy / tourist class of Air Europa (not to be confused with business class). There is NO difference with a ‘standard’ seat of economy in terms of legroom neither confort, seat design (i.e. still no usb), nor priority boa...

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7/1/2019 L Fordeno

✅ Trip Verified | Amsterdam to Madrid. I paid the XL seat and people were constantly passing by my feet to go to the bathroom, it smells the whole flight because of being near the Bathroom. Delay of course, ground service was poor.

6/18/2019 Victoria Scott

✅ Trip Verified | Flew London to Madrid via Santa Cruz Bolivia with Air Europa. You have been warned. This airline is cheap for a reason. 11 and a half hour flight with broken seats that didn't recline, no working TV's and rude cabin staff. We did insist that we move from the broken seats/no working tv's but were simply moved t...

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5/29/2019 Svein Kaptein

✅ Trip Verified | During our trip from Madrid to Miami, Air Europa lost one of our suitcases. I filled a PIR report in Miami immediatetely after landing, and also called Air Europa every day during the vacation, to ask for the suitcase. It was not found. After vacation was finished, I immediately sent a formal claim by post to ...

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5/20/2019 Edgar H, Boeing 787-8 (788) asiento 2K

All business class seats are extremely uncomfortable in flat-bed position and to a lesser extent also in general, at least for taller people. The problem is the is not symmetrically designed. The angled position results in a weird shape of the cocoon that you lie in and the feet rest area. One shoulder touches the wall whereas t...

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5/10/2019 L Verleaux

✅ Trip Verified | Madrid to Paris. Worst experience with delays followed by cancellation with no announcement, no hotel booking. Flight itself is very bad, seats unconfortable, staff unfriendly. They do not even offer free water or coffee. Never again

5/5/2019 L Holcroft

✅ Trip Verified | Havana to Madrid. On the 9 hour flight nothing to do, no tv screens, nothing. No phone charger. Plane was very dirty with front seat pocket hanging off. Staff not very friendly.

5/1/2019 Alberto Palmas

✅ Trip Verified | Lima to Madrid. The boarding went well and fast and nobody though about any delay, but once on board the plane we waited without any communication by the crew for 1 hour. The crew was stressed and nervous, after 1 hour from departure they served the first meal, with no option, only chicken curry with rice. Aft...

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5/1/2019 F Valito

✅ Trip Verified | Fuerteventura to Gran Canaria. From the check in up to the baggage conciliation everything was very smooth. Flight was almost empty. All ground staff and cabin crew were very nice and polite. Aircraft clean. The only downside is the only flight carrier that charges for snacks and drinks on flights between the ...

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