TAP Portugal

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Reseñas de clientes

10/27/2019 Moumine Yaro

Not Verified | First my baggage got delayed from Lisbon to Bissau. no one could keep me informed. Secondly, It took me more than 2 hours to check in at the airport in Bissau because their system was down. I unfortunately missed my connection from Lisbon to Paris. The lady at the county for receiving customers complaints was hor...

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10/23/2019 Shahid Raja

✅ Trip Verified | Washington to Manchester via Lisbon. Smooth check in. Business lounges, both at IAD and in Lisbon are serving the purpose and there are plenty of food and beverages. I was not offered business lounge access upon return at Manchester, UK. Not sure if they have an arrangement with business lounge or not. Infligh...

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10/14/2019 Christian Nilsen

Not Verified | Sao Vicente to London Heathrow via Lisbon. TAP Portugal is much like the other airlines in Star Alliance. Not terrible and not great. Not a great experience, but will get you from A to B, and that is the point after all. Just functional.

10/12/2019 C Larson

✅ Trip Verified | Dublin to Washington via Lisbon. Terrible airline and customer service. Boarding for TAP in Dublin was in a completely different area and floor than all other airlines without any signage, and check in closed early so I ended up having to pay to ship my luggage back to the states. The agents I was eventually s...

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10/8/2019 James Parent

✅ Trip Verified | Chicago to Lisbon. I tried to check in on line and it said that there was an additional baggage charge of $120. I had already paid $92 for my suitcase but never having flown on TAP Portugal I thought they increased the fee by $28 so I clicked yes. Then afterward I saw they charged me $120 so I called them and ...

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9/30/2019 Alexander Ohl

✅ Trip Verified | Berlin to Lisbon. Very long waiting times at the security check. Total 1 hour late. But cheap (51 €), good food on the board, nice staff. My recommendation! Press the boarding pass, then you will not have to wait in the queue. Sehr lange Wartezeiten beim Sicherheitscheck. Insgesamt 1 St. Verspätung. Aber dafü...

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9/29/2019 Abdallah E, Airbus A320 (320) asiento 1D

The curtain is secured in front of this seat on the cabin rather than galley side of the partition. It is intrusive throughout the journey. It falls in your lap during take off and landing and the crew constantly adjust it to access the overhead bins above row 1 which are for crew use only. I'd never use this seat again.

9/29/2019 Abdallah E, Airbus A321 (321) asiento 1D

The curtain is secured in front of this seat on the cabin rather than galley side of the partition. It is intrusive throughout the journey. It falls in your lap during take off and landing and the crew constantly adjust it to access the overhead bins above row 1 which are for crew use only. I'd never use this seat again.

9/26/2019 C Larzelli

✅ Trip Verified | Lisbon to London. Although Lisbon airport is in general a mess, flying with a Business class ticket allows for a faster security screening, making it a much easier process. The boarding was to a remote parking stand, but also expedite enough. There was no information that the flight would be delayed, and the d...

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9/24/2019 Angelo Menezes

✅ Trip Verified | Lisbon to Barcelona. The flight was slightly late and the boarding was a bit crowded. But this seems to be down to the airport being old, small, overcrowded. The flight was very nice. Most of the crew really seemed to enjoy what they were doing instead of just going through another task. The food they served -...

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9/22/2019 Raymond Chickrie

✅ Trip Verified | Leaving from JFK to Copenhagen was a long wait to check in and no express for online check-in. The flight was pleasant the food was simple and not appealing but at least they feed us something. Seats in economy were very tight and I had expected it from what I read before. Seats on the plane lack comfort. Howe...

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9/18/2019 M Kirtan

✅ Trip Verified | Toronto to Lisbon. Spent $3,000 CND on 3 tickets bought about 6 months in advance. Checkin day came and they told me luggage was not included, so $150.00 per suitcase, each way, added $600.00 to the cost. Then they cancelled my son's ticket, forced me to purchase another ticket for $1,500. Now i'm up to $5,100...

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9/17/2019 Robert Mountford

✅ Trip Verified | Amsterdam to Lisbon connection to Sao Paulo, in business class. On the date of departure, September 9th 2019, we arrived at Schiphol Amsterdam at 17:15 to board our flight, 2.30 hours prior to the scheduled departure and were going through the security barrier when we were informed that TP 671 had been cancel...

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9/16/2019 Abdallah E, Airbus A330-200 (332) v1 asiento 6F

Surprised to notice that there is no overhead bin to lodge my carry-on?

9/13/2019 Samuel Krüger

Not Verified | Helsinki to Lisbon. As a Gold Member I am entitled to check in one luggage for free at TAP. Even so they charged me 70 EUR. Now almost 2 months have passed after I filed the complain online to get the refund, and nobody has ever contacted me. I called already 2 times. No help whatsoever. The last time they asked ...

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9/10/2019 P Harper

✅ Trip Verified | Lisbon to Newark. Great flight from beginning to end. Check-in was swift as was security and lounge was nicely appointed with a bartender making good drinks. Boarding was by bus which isn’t great but was ok. Plane was brand new. The seat was lie flat and very private and the screen was enormous. Plenty of fil...

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9/9/2019 Diogo Freitas

✅ Trip Verified | Valencia to Lisbon. Typical TAP flight: late for more than an hour due to the late arrival of the aircraft and lack of diligence on the airline's part for not making sure this situations won't happen. The annoying thing here is the fact they really don't care. Save your patience, fly with others. I had personal...

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9/9/2019 A Vadiz

✅ Trip Verified | London to Lisbon. As a first experience with TAP we wanted to advise everyone of our extreme disappointment. The two male cabin attendants on this flight in Business Class were VERY unwelcoming, very unprofessional and appeared angry & unhappy to be working. This made us feel very uncomfortable. We were not of...

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9/9/2019 P Williams

✅ Trip Verified | Before I took TAP, I had read reviews about how not great the airline was. So when I arrived in New York, I was worried about my flight to Lisbon. But once they started the check-in process at JFK, it was smooth sailing from there. The flight wasn't full and so the person sitting next to me was able to move to ...

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9/6/2019 Mellissa Monteiro

Not Verified | Porto to Toronto via Lisbon. TAP Portugal is one of the worst airlines I have flown on in a while! Great customer service but horrible fees. How is that I have to pay for everything? Seat selection, baggage. Also one of the ground agents in Porto airport was extremely rude and sarcastic with me. Absolutely ridic...

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