10/24/2019 Olaf Kempin

✅ Trip Verified | Porto to Santiago de Chile via Madrid. 1 or 2 minutes late at the gate and we were refused to board, bags were offloaded and we lost our connecting flights. We had to buy new Tickets for next day's flight. Absolutely unacceptable. We will avoid Iberia whenever possible in the future.

10/20/2019 F Basera

✅ Trip Verified | Bilbao to London via Madrid. Avoid Iberia if you have a connecting flight in the evening requiring an overnight stay in Madrid if you miss your connection. My flight from Bilbao to Madrid was 1,5 hours late and I missed my connection to London Heathrow, which was the last flight to London in that evening. On...

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10/17/2019 E Zulli

Not Verified | New York to Madrid. At check in, I paid to select seats for a group of four travellers. Iberia’s website hung and I could not get verification. We restarted the process and were successful, except when I reviewed my credit card bill at home, I discovered that Iberia charged us twice.

10/11/2019 Loc Trinh

Not Verified | Flew round trip from Chicago to Madrid and the cabin service both ways was horrible. No water was being offered during the whole flight. The only time drinks were being offered was at meal times. After that no attendants were seen again. And when I went to the back where the attendants sat and visited with one an...

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10/10/2019 Keila Landaverde

Not Verified | This is the worse trip my friends and I have ever had! I booked my trip with Iberia, not knowing that this company was going to use another company called Level for my return to the USA. The awful experience started when I was trying to do my check-in online. The system did not let me finish my check-in and I got...

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10/9/2019 S Heale

✅ Trip Verified | Athens to Seville via Madrid. This was a 4 hour flight departing at 4pm, the arrival flight was 20 minutes late which was OK until we boarded with two extra passengers, yes they issued 143 boarding passes for a 141 seater aircraft. With the two extra passengers being booted off their baggage required finding a...

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10/7/2019 Corinne Petrunich

✅ Trip Verified | Madrid to Chicago with Iberia. This airline is inconsistent and not reliable. They are slow and never on time leaving or arriving. My husband and I flew this airline to London as well and to our luck it was late taking off and arriving. The staff do not treat everyone the same and are quite rude.

10/1/2019 M S, Airbus A330-200 (332) sitz 46C

Overall mediocre trip. Legroom poor for such a long flight. IFE with limited choices. Food just average, nothing to write home about. Crew overall absent, unattentive. Not a great value for money on Iberia.

9/30/2019 S Hague

✅ Trip Verified | Madrid to Havana. We bought business class as it is a long flight and we wanted to relax and enjoy ourselves. We checked in online and had boarding passes all the way via Madrid when we boarded the plane in London. But when we arrived in Madrid, my son had lost his seat to Havana and was put on standby. We had...

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9/23/2019 Harald Faaberg

✅ Trip Verified | Bilbao to Madrid. The flight was delayed due to thunderstorm in Madrid. No problem, this happens and the crew too well care of us whilst waiting. The plane looked new and fresh. But the seats were just terrible. I cannot recall having experienced such little legroom and narrow seats ever. Padding was hard and ...

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9/21/2019 Harald F, Airbus A320 (320) sitz 24D

I do not know thw official figures but I felt very cramped in these seats. Narrow and little legoom. Not possible to recline and the padding was very hard. Honestly, very uncomfortable.

9/19/2019 Á Dorniz

Madrid to Santiago de Chile. Flight delayed 30 minutes and the captain said we were 15 mins early, crew was polite but I had an aisle seat and they woke me several times walking through the cabin and bumping my shoulder. They did not enforce blinds shut during the flight. They charged me 5 euros to get a drink in flight and they...

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9/18/2019 Igor Kemel, Airbus A340-600 (346) v1 sitz 23F

It’s annoying me personally to sit in the middle row, it’s good that at least in the aisle

9/14/2019 Victor Sale

✅ Trip Verified | Madrid to Vienna. I was coming from a connecting flight which had a very short connecting time, about 35 minutes, the first plane de boarded very close to the next one which had a delay of 2/2.5 hours. I had to deal with the staff which was speaking little English and mostly Spanish. They rescheduled the fligh...

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9/14/2019 Victor Sale

✅ Trip Verified | I was flying Iberia the first time, and the check in was very average and not very prepared, although they let me check-in in the business class counter, I believe to avoid the queue. I´ve asked to change the seats of my connecting flight as I was flying with other friends, but the lady at the counter did not ...

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9/11/2019 Abdallah E, Airbus A321 (321) Layout 1 sitz 3A

This is not really a business class seat....it's the same coach 3x3 configuration and just leave the center seat empty. Be careful when flying Iberia in Business class as you could end up paying business class fare for a coach seat. Very disappointing.

9/11/2019 C Balmer

Not Verified | Very unhappy with our experience on these flights, which we were on because of the BA strike. The in-cabin service was adequate on both legs of the journey. However, our Seville-Madrid sector was running late (we were stacked over Madrid for some reason) and we were concerned about making our onward connection to...

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9/7/2019 Alessandro Delucchi

✅ Trip Verified | Chicago-Madrid leg with Iberia. We tried to book seats in advance. It was impossible from both their website and customer service. I was willing to pay money for my isle seats, but I couldn't. When we checked in at American Airlines desk in LA, they told us that they couldn't change our seats on the ORD-MAD fl...

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9/7/2019 G Tedds

✅ Trip Verified | Seville to London via Madrid. Iberia is hands down the worst airline experience I've had in my life. Of the three Iberia flights I took a month ago, all of them arrived late. They also lost my luggage and could seem to care less about it. I haven't got a single apology for losing it, let alone an attempt to act...

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8/26/2019 Federico Paolucci

✅ Trip Verified | Bogotà to Venice via Madrid. Iberia divide the boarding in 4 groups (which is ok if performed correctly), then they create lines randomly in the airport, move the lines and create chaos. When it was finally my turn and I was almost handling the boarding pass, they called my name for a passport check at the cou...

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