✅ Trip Verified | Madrid to Santiago de Compostela. I received an email to check in 24 hours in advance. I went to their website to check in. Just as I was about to complete the process, the website said an error occured. I could not confirm if I was checked in, or what seats I had. I experience motion sickness, so having a window seat is imperative. Our first flight with Iberia (last week) I was fortunate enough to be assigned a window. Today I was assigned an aisle seat in row 20. I knew I was going to have issues due to my inability to check in, so I ensured to arrive 3.5 hours early for my flight. Apparently, the only window seat left 3.5 hours before the flight is for 30, the last seat of the plane. It is close to the lavatories and does not recline. Checked luggage: I flew with Iberia last week, and again today. Last week we did not have to pay for checked luggage, and today I do. It is 45€ / bag. They cannot explain to me as to why I did not find this information online during the booking process. I'm fine paying for luggage as long as it's reasonable and I am aware in advance. They didn't explain why I didn't have to pay for luggage last week on a longer flight. As far as the flight today, I have not boarded the aircraft yet. Last week we had to wait 45 minutes for our bags to be at the baggage claim.
✅ Trip Verified | Hamburg to Sevilla via Madrid. I thought that Iberia stood for quality, but I experienced no customer-oriented behaviour on so many levels today. Boarding was completed and we were already running late - cabin crew told us that there was a problem with the luggage - we stood there for one hour in a boarded aircraft, summer heat of 36 degrees outside, cabin crew denied opening the doors to let air in. We were not allowed to take the hand luggage with us (standard procedure, I know), but some had connecting flights and were told that the time would be sufficient (we had that delay of one hour then, had 40 minutes time to change planes...impossible I guess unless that other plane waited. After landing we were told that connecting flights were rescheduled to the regional airline Air Nostrum, but we did not have our luggage, so I had to get my luggage, leave the airport and enter again, go through airport security. Unfortunately, Iberia could not tell us which gate we should go to and told us we should talk to the customer service to find out more. Well, there was a line of 50-100 passengers and 4 employees. So many of us just waited without being able to talk to customer service for our connecting flight. We were hoping that at some point some information would be released. -During those hours of uncertainty I tried to talk to Iberia personnel and was told that I should wait in line. Iberia personnel would even avoid me, when I talked to them, they were just starting to talk to their colleagues. I would have never expected this experience in my life. Certainly it was the worst travelling day for me. I am feeling angry, helpless and also humiliated. I do not expect to get any refund for this.
✅ Trip Verified | Madrid to New York on a new A350 aircraft. The inflight crew was less than service oriented. I had to argue over drinking water and how much I am entitled to. Beside the two regular scheduled services on this 8 hour flight, the crew was not to be seen again in the cabin. They never came through the cabin to offer water or beverages. The food I found to be of inferior quality. The toilets ran out of towels, paper and soap. The flight was delayed.
✅ Trip Verified | Los Angeles to Madrid, my flight has been cancelled 1 hour before departure. At first all passengers have been directed to check-in desk. After 8 hours of waiting, we received new tickets for the flights 28 hours later (flight by BA, which belongs to the same alliance). It was around 2 AM in the night. According to EU regulations, EU airlines on the flights to EU airport in such cases should secure all passengers with: hotel, food and transportation airport-hotel-airport free of charge. At least to cover the costs of it (we paid on our own for it, they only booked the hotel after pressure from passengers). None of these has happened and Iberia is rejecting to compensate without given reason. We are extremely dissapointed for this service.
Decent seat. Considering it’s economy class seat back tilts nicely. Only issue is when the seat in front leans back, much too close & causes a chain reaction. Reaching anything at your feet is very difficult. For an 8 hour flight overall not bad.
I paid for two seats u$100 dollars and they were 39AC but when de checked in we were changed to seats 25HG...WE WOULD LIKE TO RECEIVE OUR MONEY BACK...IT HAPPENS FREQUENTLY ON THIS AIRLINE.THANK YOU.
En call center, me dijeron que mis asientos estaban a 6 posiciones del tolete y veo que estaré a 14 lugares para ir al baño, por ese motivo molestaré a los pasajeros de esos 14 lugares, además mi pedido era, porque tengo problemas fisiológicos y necesito estar cerca.
✅ Trip Verified | Madrid to Rome. My wife and I bought economy tickets entitling us to a checked bag each. We arrived at the Madrid airport 1:30 before the flight. The check-in area was pure chaos. No help. No clear instructions. Hundreds of people. Finally, we figured out that we needed to use automated machines to emit baggage tags. The first tag came out fine. When I tried for a second, the only option was to pay €60. Same thing for either boarding pass. Since we wanted to get on the plane, I paid. Now Iberia has informed me that my purchase is non-refundable. What a rip-off.
This is a middle seat in last row of premium economy. Can fully recline without anyone behind you which is great. Good seats but far from restrooms. Not able to use business class restroom that is very close. Coffee, tea and water offered often. Entertainment system and headphones are great, but headphones collected by crew well before flight ends, so don’t cut it close with a movie.
Sinceramente, horrible. Es el último asiento y no se reclina. Además los asientos en turista están hechos para gente que no mide más de 150cm. Yo mido 165 y las rodillas las tenía justas. Para un vuelo tan largo, esos asientos de turista no deberían ni venderlos y mucho menos aquellos que no se reclinan. Fatal.
✅ Trip Verified | I just wanted to say a massive thank you to A Vicente (the main man for the cabin crew) on the June 2nd 7.30 Madrid to Luton Airport flight. An error at the desk meant I didn't have a seat number and after some mixed messages from other staff he very quickly thought on his feet and came up with a plan so myself and several others with no seat number could sit down and rest after a long 24 hours. After this, he not only checked up on me to make sure everything was okay, but couldn't do enough to make my journey as pleasant as possible. It really made my flight back to England the best it could be and helped ease the pain after watching Tottenham lose the night before. Cabin crew have to deal with some difficult customers at times, but if all flights had staff like this staff then most customers would be happy in the end. Again a massive thank you for solving what was a quite worrying situation for myself and others.
Although this emergency exit seat has great legroom, you will not manage to sleep much on a night flight. The galley is too close, its lights are kept on all night and flight attendant traffic is constant.
✅ Trip Verified | Arrival to Miami from Madrid was 30 minutes early. The originating from Palma to Madrid was 35 minutes late in leaving, which gave me 35 minutes to board the flight from Madrid to Miami. Additionally, the computers in Mallorca were down, and all information was entered by hand. Check-in lines in Mallorca were long and slow, and I was happy we arrived 2 1/2 hrs early to Palma airport. Madrid airport is large and I needed to catch the train from one terminal to the next, then ran to the gate for boarding. I made the flight but my luggage did not make the connection. Once in Mami I received a text informing me that our luggage did not make the connection. In Miami the Iberia representive was barely helpful. She was given the text I received from Iberia. She was given my bag claim tickets, and my drivers license which contained my address for delivery. Only one of two bag claim tickets were entered, and my home address was entered wrong, both the street name, and city. Arrival into Miami was Saturday afternoon. It is now Monday and still I am without my baggage. It is very difficult to call Iberia by phone. Initially your information must be given by voice to a computer which more often than not incorrectly interprets your voice instructions requiring repeated attempts, then often transferring you to the incorrect department. Once connected to a live person, they only repeat the data that you can log on and see for yourself. No mechanism exists regarding confirmation of the location of your bags. While the Iberia staff are polite, they really have no mechanism to assist, and were unable to help. On the plus side the staff on the Madrid to Miami flight were pleasant, and the service was above average. I was very satisfied with the service on the flight. The food was below standards compared to the American Airlines flight from Miami to Barcelona. I consider myself a seasoned traveler, and this experience has been trying, frustrating and frankly unacceptable.
The seat is very good, but problematic if you want to go to the bathrooms, since both are right on the other side of the cabin (not very smart solution). The on board service is terrible, the flight attendants seem always to be in a hurry doing things more important than taking care of passengers.
✅ Trip Verified | Madrid to Los Angeles. Mobile App doesn't work, on-line check-in never works, they "bump" your seats which were paid for and confirmed 6 mo's in advance without any notice and customer service is useless. The new planes have no room in coach, they require you to put your seat up straight (take off position) during service. When I filed a complaint on their site., it won't accept my information so you physically can't file a complaint!
I liked 2-4-2 pattern.
Good for legs but narrow. Included USB connection to charge
Not Verified | Milan to Lima via Madrid with Iberia. Punctual service, medium-recent airplane, discreet entertainment, space between seats at the height limit of about 1.85m. Main meal to be improved, breakfast ok, no snacks.
✅ Trip Verified | Geneva to Mexico City via Madrid. Smooth flight from GVA to MAD, very good lounge at MAD. But flight to Mexico City had 2 hours delay. Food and wine on board excellent. Flight attendants very distant and uninvolved. Arrival in Mexico City chaotic. No Iberia staff to be found to help with missed connections. Found an Iberia lady eventually only thanks to help of airport staff. She handed me ticket for onward flight at 8.20 pm (scheduled, but missed flight would have been at 6.50 am), saying there were no available flights before (there are flights to Cancun every 5 mins, just not all with Interjet, Iberia's partner airline). I demanded hotel, but was refused such. Was handed voucher for a breakfast and lunch in transit area, and then I was on my own. No access to any lounge. Had to re-check in at Interjet, queueing for 70 mins. Asked for earlier flight and was sent to stand-by counter and actually got a last seat on a 11 am flight, running to gate after 4 hours of waiting (standing and no food/refreshments as voucher valid only in transit area). On way back to GVA, Interjet at CUN was unable to print boarding passes for Iberia flights. I was told to get it at departure gate at MEX. Many people with same issue were queuing there already, but no Iberia staff to be seen. I made my way to Iberia's lounge and was granted access after much discussion since I had no Business Class boarding pass yet. Boarding utter chaos. Flights to MAD and GVA smooth. Food and wine again quite good. Flight attendants somewhat more involved, but way below friendliness of airline staff like Asian airlines or even Alitalia or Air France. Overall: Good hard product, but huge staff problem. Absolutely unacceptable handling of Business Class passengers at airports.
✅ Trip Verified | Porto to Madrid. This flight with Iberia wasn't much different from my past ones. Very rude cabin crew shouting to people when boarding. I was told that was mandatory to get my tax free shopping underneath the seat, which is not true and there was space above. But the best part was the fact my bag didn't make it for my next flight, and is not the first time this happened. Madrid airport seems modern but clearly don't work like should work!