Air Astana


Customer reviews

3/16/2019 D Galetov

✅ Trip Verified | Dubai to Almaty. Overall impression is great. Flight attendants very attentive and nice - food is good. Entertainment, since I am traveling often, variety is limited for me. Renewed in two months, not enough. Some some standard business class seats, but I would prefer to Beijing a bed seat, it is night flight.

3/15/2019 Kanat Skakov

✅ Trip Verified | Almaty to Astana on an early morning flight in economy class. I was impressed by this aircraft which still feels very new inside. Inflight entertainment is available at each seat (with a USB port) and there is a good selection of programs. The flight attendants were nice and professional, good info from the pi...

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3/14/2019 Erdal Seyhan

✅ Trip Verified | Almaty to Astana. Consistency of ground service, food, cabin service and inflight entertainment are core values of this airline. Sometimes I push myself to have connecting flights to the destinations where they have no direct flights.

2/5/2019 C Norton

✅ Trip Verified | The shared Lounge Facility at Heathrow was very good. The ground crew and cabin crew were all very friendly as my wife was travelling with a very painful condition. The Business Class seats offer a great deal of room and can be arranged to lie flat, but are a bit hard, the food was good. The cabin crew arranged...

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1/18/2019 Z Gray

✅ Trip Verified | This journey was 6 legs long with Air Astana. Saint-Petersburg to Almaty, from Almaty to Ust'-Kamenogorsk and back, Almaty to Aktobe and back, and finally from Almaty to Saint-Petersburg. If my trip from LED to ALA is usual thing almost two times a year, but my new discovery was domestic flight KC863/864 from A...

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11/23/2018 John White

✅ Trip Verified | Amsterdam to Atyrau. I am a regular user of Air Astana for work purposes and have been for over a year now. I had never heard of Air Astana before so I was very skeptical to say the least. What a mistake that was. I would put Air Astana right along big international carriers. The on board service and food are ...

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11/3/2018 Mauricio Canosa

✅ Trip Verified | Tashkent to Hong Kong via Astana/Almaty. Arrived early at Tashkent airport just to be told that Astana Air does not offer a lounge at that airport anymore. Boarding was chaotic, as they annouced boarding, traveling business class I rushed to the gate, only to be told to wait 10 minutes. Then, they started boar...

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10/8/2018 German Zamorin

✅ Trip Verified | Saint-Petersburg to Astana, Astana to Almaty and from Almaty to Tbilisi. Food just perfect, chicken with baked potatoes, next flight potato dumplings with bacon, and the last one beef with pasta. Good amenity kit on international flights in economy class - useful brush, tooth paste, socks. First flight was on ...

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10/6/2018 N Lasiva

✅ Trip Verified | Frankfurt to Bangkok via Astana / Almaty. Air Astana was way more than I expected. Check in was super easy and the cabin service is great. The food, drinks and entertainment make long flights easier. They took amazing care of me when flights changed but I had an important appointment and they moved things arou...

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10/2/2018 Kristina Trushnikova

✅ Trip Verified | I'm replying back on Air Astana's response which been posted on 18th September 2018 : Air Astana's response: Let us highlight that the transfer counter in Beijing is not just an Air Astana or Cathay Dragon transfer counter. It is a general airport transfer counter for all airlines, and all transfer passengers ...

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9/30/2018 Sunil Duggal

✅ Trip Verified | Delhi to Almaty. Great airline and service, no complaints. The staff was courteous and helpful. New planes, overall a solid experience, highly recommended.

9/30/2018 Chetan Seth

✅ Trip Verified | Delhi to Almaty. The aircraft was new and clean. Business Class passengers were greeted and escorted. The staff were attentive and courteous. Food on board was as good as airline food can be. We were a group of over hundred passengers that flew in over 3 days for a celebration and in spite of a some celebrator...

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9/29/2018 M Kashan

✅ Trip Verified | Delhi to Moscow via Astana. The Check-in staff at Delhi airport were more suspicious towards Indian passengers. The staff was asking more questions than the immigration officers. The ground staff was managed by Air India. And the staff of the Air India is the worst, they were very rude and behaved unprofession...

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9/29/2018 Puneet Suri

Not Verified | Flew Delhi to Almaty with Air Astana. Excellent service, the aircraft was well maintained and they exceed our expectations on ground too. Even though we had a technical glitch with the aircraft they were super fast to resolve it.

9/21/2018 L Tan

✅ Trip Verified | Hong Kong to Tbilisi via Almaty. A horrible and awful experience I ever met. Unprofessional ground crew and poor arrangement of delayed flight. I wont take Air Astana again and wont recommend.

9/18/2018 Pavan Morarka

✅ Trip Verified | Delhi to Almaty return. Our group was more than 20 passengers travelling to Almaty from Delhi on 10th Sept. We were very impressed with the in-flight service and the personal touch. One of the air hostesses also welcomed us both in Hindi and English. Our group’s return journey was on 17th September from Almaty...

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9/18/2018 Andreas Bourdon

✅ Trip Verified | Bishkek to Kuala Lumpur via Almaty. Worst flight experience in 30 years! The flight was grounded unannounced by the pilot after a minor medical emergency of an elderly lady who had become unconscious in economy class and all +200 passengers were forced to evacuate at Turkmenistan airport and were left there fo...

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9/17/2018 Daniel Marshall

✅ Trip Verified | Almaty to Kuala Lumpur. My family and I travel with Air Astana and are accustomed to a high level of service provided by the airline. During a flight last week from Almaty to Kuala Lumpur I witnessed a crew have to respond to an emergency medical situation about an hour into the flight. The professionalism of ...

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9/11/2018 Kristina Trushnikova

✅ Trip Verified | Terrible experience and terrible service. Its overpriced flights, for a direct 6H flight from Hong Kong to Almaty i paid 1700USD! For this price during the flight we didnt have TV, worked only 1 toilet, can you imagine the toilet condition, it was disgusting! Food was terrible and stewardess completely ignored...

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9/8/2018 Zhanibek Khairulla

✅ Trip Verified | Almaty to Seoul. The flight was delayed because of technical issues and this affected our travel plans, which ended up emptying our pockets because we had rearrange our following flights that were following. We wrote a letter to Air Astana 6-7 times requiring the compensation. We sent the invoice of our expens...

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