Frequently asked questions
When can I choose a Firefly seat, and is it free?
Choose during booking or change your seat through Manage Booking up to two hours before departure. SAVER charges for selection, BASIC includes Standard seats, and FLEX includes all seat categories, subject to availability. Without selection, seats are allocated at check-in and companions are not guaranteed to sit together. Firefly may reassign even paid seats for operational, safety or security reasons. These fare inclusions concern Firefly-operated flights; codeshare operators can have different rules.
Who can sit in a Firefly emergency exit row?
Passengers must be at least 18, speak and understand English, be physically able and willing to operate the exit and help in an evacuation, and acknowledge the crew’s briefing. These seats are unavailable to pregnant passengers, those with an infant or someone needing their emergency assistance, passengers requiring a belt extension, and those whose impairment prevents the necessary response. Firefly also excludes elderly passengers and makes the final eligibility decision at check-in or boarding.
How do I arrange mobility assistance on Firefly?
Book through Firefly’s Live Chat and describe your mobility and medical needs. Its published conditions require passengers to be able to climb the aircraft stairs with or without help; passengers who need help on the stairs must travel with a capable carer aged at least 18. Completely immobile passengers are not accepted under that policy. Manual wheelchairs are available subject to capacity and applicable fees. Online check-in is unavailable for passengers needing assistance.
What cabin bag can I take on Firefly?
Firefly permits one cabin bag up to 7 kg and 56 × 36 × 23 cm. Overweight, oversized or additional cabin bags must be checked and attract a fee.
How much checked baggage do Firefly fares include?
On Firefly-operated flights, SAVER includes 10 kg, BASIC 20 kg and FLEX 30 kg. Additional allowance can be purchased through Manage Booking up to two hours before departure. Malaysia Airlines-operated codeshare baggage follows its applicable conditions.
Can I buy an empty neighboring seat on Firefly?
Eligible Economy passengers can bid for up to two adjacent empty seats on Firefly-operated flights, including ATR and jet services. Submit your bid at least seven days before departure and before checking in; acceptance is usually communicated 72–24 hours before departure. The product excludes unaccompanied children, passengers with special needs, infant facility seats and groups over nine. Successful bids do not increase baggage allowance, and operational seat changes remain possible.
What does Firefly’s FlySmarter Bundle add?
It combines Preferred seat selection with 5 kg extra checked baggage for eligible SAVER and BASIC bookings on Firefly-operated services. It excludes codeshares, FLEX, exit-row selection, unaccompanied minors, groups over nine and bookings with separate seat selection or the maximum 40 kg baggage allowance already reached.
Can I check in online for Firefly?
Online check-in for eligible Firefly-operated flights opens seven days before departure and closes one hour beforehand. It is available for Malaysian domestic flights, international departures from Malaysia, and Singapore Seletar departures. Departures from Singapore Changi, Indonesia, Cambodia, the Philippines and Thailand require airport-counter check-in. Passengers with infants or assistance needs, and bookings over nine people, cannot use web check-in. Codeshare check-in arrangements depend on the operator.
Can my pet travel on a Firefly flight?
No. Firefly’s own conditions of carriage do not accept pets or animals on its flights. Do not apply Malaysia Airlines’ animal-carriage rules to a flight operated by Firefly.
