✅ Trip Verified | Kota Bharu to Kuala Kumpur. This is connecting flight from Kota Bharu to Kuala Lumpur (code sharing with Malaysia Airlines on to Osaka). I don’t care attitude of the staff at the counter.
✅ Trip Verified | Kuala Lumpur to Singapore. The airline changed my departure airport and informed me in an email with the subject "Firefly Travel Itinerary". No "changed itinerary", "new itinerary", "updated itinerary" just plain "Firefly Travel Itinerary". The email also contained no indication that anything had changed. As I was already traveling with limited email access and I had receive multiple emails over the preceding months with the same subject, without changes, I only discovered the changed airport at check-in and has to book a second hotel near the new airport losing my money on the first. Customer service didn't respond to my emails either.
Not Verified | Singapore to Subang. The flight was amazing. Food and beverages very generous for such a short flight. Seat is decent. Cabin crew are frendly. Landing is very smooth. Merchandises are very pretty and cheap. Definitely fly with them again.
✅ Trip Verified | SIN-IPH-SIN on 19 and 22 Sep 2018. Check-in at both airports was quick and simple. The free 20kg allowance for checked-in luggage was useful, given the lack of overhead bin space in the ATRs. Boarding was orderly and both flights departed slightly ahead of schedule. The remote stands used by Firefly at Changi Airport are near the runway, so the taxiing time prior to takeoff was minimal. The onboard service was courteous, with the nice bonus of a light snack and drink. The cabin was slightly more cramped and noisy than that of a jet aircraft, but the seats were well-padded and more than adequate for the 1h 40min flying time. Both aircraft were rather worn, but the seats, window shades and overhead bins functioned without issue. Arrival was a few minutes early both ways, with passengers arriving at Changi Airport being dropped off at a special gate a few metres away from immigration at the same level. For the price paid (about SGD 210 per person return), Firefly offered service at a level over and above my expectations for a regional airline.
✅ Trip Verified | Singapore to Ipoh. What a surprise: first time using this airline and I was very happy. The staff on board was nice The snack for such a short time fight was excellent
✅ Verified Review | Penang to Subang. I was having an accident a month ago, I was walking slowly with my walking pole. There was a Firefly duty manager who noticed me and came to me if I needed assistance. He arranged a wheelchair and two assistants to help me. These two young men were really helpful, they even help me to arrange a Grab car at the kiosk. They even waited for the driver at the arrival hall and help me to load my 2 bags to the cab. Thank you Firefly and the 2 young men. Yes, I'll continue to support Firefly.
✅ Verified Review | A convenient flight from Singapore to Kuala Lumpur. Flight into Subang is convenient as the airport is smaller than KLIA and closer to Kuala Lumpur city. Check in was easy and service on board efficient and friendly. A small snack and a drink offered for no extra charge. This gesture is highly appreciated as this is rarely seen in short haul flights in Europe. I will be using Firefly again.
✅ Verified Review | Subang to Penang, a convenient way to travel at a very competitive price. Check in at Subang airport was easy and security queue was quick. Service onboard was friendly and a small snack and a drink provided for no extra charge. Check in was slightly delayed on the return flight from Penang but the agent was apologetic and the rest of the trip went smoothly.
✅ Verified Review | The one-hour flight from Subang airport in Kuala Lumpur to Singapore is a no frills flight. A snack and drink is offered. A useful tip: passengers are boarded from the rear of the aircraft. The last 3 rows are designated as preferred seats because you are the first to get off the aircraft at your destination.
✅ Verified Review | Penang to Subang. We have been informed by the crew mentioned that the flight been delayed due to the engineer who supposed to sign the document is absent and we have to wait another 45 minutes, due to ethical and poor management. We can accept any delay due to technical problem, but not this excuse. We regret to express our frustration for the mistake (not present to work) by one single engineer.
✅ Verified Review | Booked flight from Koh Samui to Subang in August, and this was cancelled October 2nd, by text message. Said if I wanted to discuss, to call Malaysia - I am in the UK. Text said the fare would be refunded 16th October. This was already unacceptable. Booking a replacement flight cost me double the money as it was booked closer to the time, plus calling Malaysia call centre for Firefly was very expensive. Worse was to follow. After Failfly refused to compensate me, they failed to refund me. They are now saying the refund will take 30 days. Avoid like the plague. Unreliability beggars belief.
✅ Verified Review | Krabi to Penang. Risky to book a flight with Firefly. I was called a day before the flight, saying it has been cancelled. Firefly offered to put me on a flight a few days later, but does anyone traveling really have a few extra days to wait for a flight? Not really a viable option in my opinion. In total, I ended up losing $450 due to the last minute flights and travel plans I needed to book with only a day's notice in order to make it to a wedding on time. Overall, I found Firefly has very poor customer service. They were unwilling to reimburse any expenses incurred as a result of their last minute cancellation. I'd avoid them if possible.
✅ Verified Review | Flew Alor Setar to Subang. Have flown with Firefly numerous times before so thought it was about time I wrote a review of their service. Firstly I love travelling with them due to the airport they are based in which is near Kuala Lumpur city centre at Sultan Abdul Aziz Shah Airport, Subang. The airport is small, which makes the experience that much better. An early morning flight means leaving 30-40 mins before the flight as long as I have checked in online. ALso love the fact if I haven't checked in I can also check in the return flight on the outbound sector, saves so much time. Boarding is usually 5-10 mins before stated departure time, which can make some new flyers with them a little jittery. One of the things that strikes me with Firefly is that I have yet to see a male flight attendant and I have to admit being surprised at the number of female pilots flying for this airline, kudos to them. The plane is a small ATR plane and a drink and snack is provided on the short flight. The seat and toilets are very clean. Flight Attendants speak very good english and are very professional. Have had around 20 flights with them in the last 3 years and have yet to complain (there it goes, just as I say it), highly recommended.
✅ Verified Review | Flew with Firefly on 3 sectors in one day. Firefly notified me by email a month earlier on changes of flight time. To my surprise, they called me 3 days before my flight to remind me the changes. Overall, I love the idea of taking small plane. Everything goes very smooth and fast, from check-in, boarding and taxing etc. Firefly provides more than enough refreshment and drinks onboard. Usually they offered 2 types of refreshment, but on the mid-day flight, they offered three options. Curry puff was the best! Seat quite cramped on -600 plane, but comfy on their old version ATR72-500. Cabin crew professional, well-groomed and approachable. This is my first time to see male cabin crew on Firefly. Too bad it was just a short flight. Will keep flying this cute airline. Hopefully they could revive the jet service.
✅ Verified Review | First time flying on Firefly and on a ATR 72 from Johor Bahru to Subang. Crew were friendly, flight left on time and got into Subang on time. Ground Crew were friendly. We were offered little snacks - for a short flight, there were 3 options which surprised me. The plane looked a bit tired but really, its only a 1 hour flight.
I have flown with Firefly in the past and rated them very highly. However, during my most recent trip from Penang to Krabi, my suitcase was badly damaged during the flight and can no longer be used. I reported the problem upon retrieving the suitcase at Krabi airport and completed the complaint form. The staff who dealt with the matter promised that Firefly would contact me to arrange reimbursement but no one has been in touch and, nearly a month later, no one from Firefly's head office has had the courtesy to respond to any of my emails. Will not use this airline again.
Subang to Langkawi. This was my first time travelling on Firefly and I am very pleased! Getting to check-in and then to the gate was hassle free and the flight was smooth all the way. It was a one hour flight so no IFE but refreshments were served well by a friendly cabin crew. Seats and cabin was clean and comfortable, all in all no complaints at all. Good job on Firefly and may they keep up the good effort!
Firefly is a very good low-cost airline. Flying from Kuala Lumpur to Kuala Terengganu the the ticket was not very expensive, the airplane quality was good with high standard of cleaniness and comfortable seats. The plane was less noisy than I expected for a propellor airplane. During the flight we were served a complimentary drink and food (I had a curry samosa). Cabin staff was extremely professional and attentive. The big drawback of this airline is the number of flights cancelled - on the way to Kuala Terengganu our flight was cancelled and we were put on a later flight. The day I returned from Kuala Terengganu, out of five daily flights, three were cancelled, one retimed. It seems that the last flight of the day is the most reliable. Despite being a very good quality low-cost airline, it might be unsuitable to those who have time constraints.
Check-in process was quick and efficient. The crew were friendly and offered free refreshments for the short journey. On my outbound journey, the weather was very poor but the pilot kept us informed about the situation (as SZB was temporarily closed due to poor visibility) but eventually did get us to the destination. Pilots for both legs were professional and landing was soft. Being able to avoid the hassle of long queues and a shorter travel distance from KL as compared to KL International (KUL), it was great value for money to obtain a ticket that is cheaper than flying SIN-KUL. All these considered, I am happy to fly with Firefly again in the future if flying through KL International is not a must.
Kuala Namu to Subang, and this is my sixth flight on Firefly and each experience has been wonderful. We departed Kuala Namu (Medan) ahead of schedule and landed in Subang 30 minutes ahead of schedule. I like the 2x2 seating arrangement. The crew has always been most professional.