Virgin Australia


Customer reviews

10/27/2019 Bradley Noble

✅ Trip Verified | Paid over $1,200 for Brisbane to Bali return in October 2019. This is the first international flight I have ever been on when you are not given a blanket or pillow. Of course there were no in built TV monitors for entertainment. There are only 2 toilets at the rear of the plane and for a 6 hour flight the line...

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10/25/2019 D Dee

Not Verified | Sydney to Gold Coast. Arrive at Sydney airport. Chaos everywhere. People not knowing where to go. Not ONE support staff on the floor helping anyone. No where in sight. It was not during holiday period so really it should have been a seamless process. Will never fly Virgin again. Would it be hard to also have some...

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10/24/2019 Brooke Unger

Not Verified | Adelaide to Melbourne. I'm really disappointed in the lack of assistance the staff of Adelaide Airport offered to me - as well as the staff of Virgin. I foolishly left a rolled up piece of native Australian Artwork on a seat outside of Gate 16. A beautiful souvenir that I bought in Darwin and one that I was really...

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10/23/2019 Sharnie Crouch

Not Verified | Cairns to Melbourne. Virgin Australia has wrecked my holiday. This is a surprise 19th for my best friend and she is afraid of flying so instead of putting us together we have been split up and placed at different ends of the plane. I should not have to pay big money for flights and not even get to sit next to my ...

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10/21/2019 Angela Musumeci

Not Verified | Never will I fly with this airline again ... my first and last. This is the first time flying Virgin where I was asked to pay over 1000 AUD for a change in flight to an earlier flight time on the same day with the same airline! Incredible when I paid 440AUD for a return trip from Brisbane to Sydney. I’d be saving...

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10/8/2019 B Kemp

✅ Trip Verified | My recent flight from Denpasar to Brisbane was one of the worst experiences of my life. Although I paid three times what I paid for the same flight only 4 months ago, (with another airline) the service, food, plane and experience was sub par to say the least. First we were informed that we had free entertainmen...

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10/7/2019 B Mits

✅ Trip Verified | Darwin to Melbourne with Virgin Australia. 12.30pm flight back home changed to 7.30pm and again changed to 8.30, we had to re check in to the hotel for longer. We had to call the car rental service explaining our flight was very much cancelled and I'm sure I speak for everyone when I said 'I just want to go hom...

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10/2/2019 I Wilson

✅ Trip Verified | Melbourne to Brisbane with Virgin Australia. Unaccommodating, uncooperative, and rude staff. "In-flight meal" on a 2 hour 30 minute flight consists of a cookie and half a cup of black tea, and they probably don't clean their cabins very frequently either.

10/2/2019 John Curtain

✅ Trip Verified | Sydney to Melbourne. I enjoyed my flight. The staff were very friendly, efficient and helpful. There was no IFE , but that didn't matter for such a short flight. The wine served was great. My only issue was with the meal, the meat served was very fatty.

10/1/2019 B Lane

✅ Trip Verified | My partner and I's flight was canceled from Sydney to Coffs Harbour for my youngest brother's 18th surprise party with a different airline. We were sent back up to check-in and were offered a refund or a seat on a bus for the same price as the airfares. Driving from Sydney to Coffs Harbour can take anywhere be...

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10/1/2019 Kieun Kim

✅ Trip Verified | I have been flying Sydney to Melbourne route every two months for work for the last year or so and this flight typifies the flight experience I had with Virgin Australia. It very much feels like a bus coach service and I don't mean in a negative sense but that flying between these two cities is very common to ...

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9/27/2019 Richard Clarke

✅ Trip Verified | Melbourne to Hamilton Islands on an old 737 which looked as though the cabin had not been cleaned in the economy section. Flight was 2hrs 45mins & this airline likes to pack in passengers like sardines as the leg room is chronic if you happen to be 6ft+ tall. It was dreadful even for this duration of the fligh...

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9/26/2019 C Han

✅ Trip Verified | Sydney to Auckland business class. there is a priority check-in counter and we went to check in with the staff, only to get told we have to check in on the kiosk. We asked where about to hand in our duty free receipt to the customs officer, it is not a big problem that its out of her knowledge, but she was ac...

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9/26/2019 Marc Estab

✅ Trip Verified | Queenstown to Brisbane. Virgin cancelled the flight and left us stranded in overbooked Queenstown due to the weather, while all other airlines were flying the exact same route. They booked us on a terrible flight via Sydney with 3h stopover. I called Virgin 3 times to ask for a better flight and they kept telli...

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9/25/2019 H Amie

Not Verified | What deplorable customer service from Virgin Australia after our recent flight from Melbourne to Queenstown. It was to be the beginning of the waste that was our snowboarding honeymoon. Not only did they lose both my husband and I's luggage for three complete days, all communication was one way. I called their of...

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9/24/2019 Matt Thomson

✅ Trip Verified | Sydney to Melbourne with Virgin Australia. This airline is budget. They gave me the most awful coffee and fruit? No actual proper food. There service at the counter was poor when trying to put items into my bag that was checked and I over booked one extra bag and was told no refund possible. Very poor service.

9/22/2019 W Samson

✅ Trip Verified | Brisbane to Townsville. Absolutely appalled by the lack of consistency in this company. I had my son, 7, fly unaccompanied with your airline. This was the first time by himself so I made sure I went to a travel agent to organise his flight as he was meeting his dad in Brisbane. (Dad lives in Mount Isa). Both th...

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9/21/2019 M Johnson

✅ Trip Verified | Queenstown to Melbourne. Complete disregard for customers. A few hours before the scheduled flight time, Virgin Australia changed the flight time from Saturday evening to Sunday morning. No assistance or information given, so I had to scramble to find a last-minute hotel room in overbooked Queenstown in the mid...

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9/16/2019 Craig Willis

✅ Trip Verified | Melbourne to Cairns. Hectic check in even on a Sunday morning in Melbourne and a short wait in the Priority lane to hand over bags etc. Lounge excellent with a great variety of food and drinks and then boarding which was done efficiently. Lots of young flyers and the crew were great with the little ones (not m...

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9/15/2019 Vishal Pratap

✅ Trip Verified | Brisbane to Nadi. My husband and I were checking in through self kiosk and we noticed that staff are busy talking within themselves - even when we asked for help they look the other way. Help comes a bit late. Then we go to the drop off belt, one of the staff approaches us about suitcase and how the stickers s...

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