✅ Trip Verified | Cathay services have, like most airlines got worse as efforts to cut costs and remain competitive mean a slip in food quality, cancellations, code sharing, crammed flights etc. and the food quality has dropped markedly in addition to their reliability. However, I would still say that on this particular route they are still the best airline (not much of an accolade as all the other airlines are budget/Chinese). I have travelled this route (Hong Kong to Shanghai) almost every weekend for over a year and have been a regular user of Cathay for over 15 years. One thing that has caused immense inconvenience and in my opinion negates any advantages of this airline is that most flights, upon landing is to taxi the furthest gate. The gate is so far away that it takes 25 minutes to drive the plane there after landing. Due to the remoteness a bus is used so takes a good 40 minutes to get to the terminal building. This is a super cheap ‘gate’ that is used almost exclusively by Cathay (occasionally other budget airlines if their gates are being used. Their insistence on using this gate creates delays and often hours in a holding pattern until the spot clears. I understand the needs for economies to be made but surely a strategy that creates so much hassle and late arrivals could be replaced with something else? I wish they would just remove in-fight entertainment and get a decent slot! Friends I have who are cabin crew are miserable and report that moral is very low within the organization because of constant complaints and dissatisfaction from passengers. Not having a movie on a 2 hour flight is much less hassle than catching the same flight every Friday for almost a year and all but one being 1-3 hours late. Please sort it out Cathay I can’t keep sucking up this disregard for passengers for much longer, even the pilots are annoyed!
✅ Trip Verified | Hong Kong to Zhengzhou. This is the first time for me to travel with Cathay Dragon. Overall, I think that this flight to Zhengzhou is satisfying and it basically meets with the quality that the Cathay Group provides. The cabin staff are nice and the seats are comfortable. As for the food and beverage, I think they are satisfactory, not too bad but not too tasty, the Häagen-Dazs ice cream is probably the food that I appreciated the most. The only thing that I want to criticize is that no in-flight entertainment is installed on the A320 fleet of Cathay Dragon, passengers need to download the KA Studio app in order to enjoy their in-flight entertainment. However even though I have downloaded the app in prior, it still requires me to download patches after getting on the plane, and I could not figure out how to use it, therefore the only thing I could do with the app is looking at the flight map, which is quite disappointing for such a world-class airline.
✅ Trip Verified | Shanghai to Hong Kong. The flight delayed about 70min due to air traffic control at HKIA and process out of order allocating boarding gates at Shanghai Hongqiao International Airport. But the crews tried to provide a smooth and flexible service. The meals,to be sure, were not enough when it comes to the portion,even as refreshment, and the chicken noodles looked less tasty (but after all tasted well). Due to turbulence on air, the service operated a bit slowly but enough.
✅ Trip Verified | Cathay flight from Kuala Lumpur to Hong Kong, which used to operate by Cathay Pacific, has been downgraded after taken over by Cathay Dragon. The overall service was not the Cathay shall have, perhaps this is because it is still a Cathay Dragon flight, not Cathay Pacific in reality. (Is it means that we cannot anticipate the same quality of services even it was claimed under same group?) I do not sure how serious Cathay group is treating this route, maybe you have already downgrading as it is not important to you, but as a frequently flyer between these two cities and cities within China mainland, I shall not try again or recommend to my colleague or overseas partners. KA730 on 19 April, there was NO welcoming drink even a cup of water was requested twice before I was attended (water was asked 10 mins after seat belt sign was switched off which is reasonably fulfilled safety requirements). Wine is no more an option for meal, only on request and only served when asked twice for my second cup, was attended. I can strongly feel the flight attendant was not happy/willing to serve the passengers as they were leaving/walking so fast to avoid further requests. Meal was standard, but without hot tea! I felt uncomfortable as air-con was not strong enough. In my return flight on 26 April (KA727), it was another unpleasant experience with KA. Flight was delayed. I was informed at the HK airport, without knowing reason. I felt fine as I was too early (5pm) to be known, even when a friendly staff at the airport counter was politely asked me to check with the gate for details. I do understand there is always an unexpected or inevitable reason of flight delay, but nobody can tell us what was happened, including staff at the gate. They were not even looking at their customer who was asking for details and kept instructing me to be waited. No answer was given, including the captain and the flight attendant manager, no apology, no info about the delay, they just treated as delay was not happened! The worst part was, when I was trying to use the headset, I found out that the plastic package was opened, and a hair was attached on it! The flight attendant was not felt sorry, and just dragged the headset from me and looked at me, until I asked if I can have a replacement.
✅ Trip Verified | Shanghai to Hong Kong. This flight is still a satisfying flight, with friendly flight attendants, and fine seats. The food on the plane is not that good on this flight. A small size dish with small size rice. The rice is actually too cold to make itself hard again. The USB adaptor is bad which doesn't allow you to charge your phone properly.
✅ Trip Verified | Hong Kong to Shanghai PVG. The trip is actually nice. Flight crews are friendly and nice. The seats are comfortable but the space between each row is quite small, which doesn't allow me to have enough space to stretch myself. There are a lot of movies on the plane, but not quite up to date. About the meal, The rice there is hard, but the other is actually ok, acceptable.
✅ Trip Verified | Hong Kong to Hangzhou. Very poor service with no clear explanation for flight delay. This airline always delays one flight with fewer customers in order not to delay other flights with more customers. For example, the flight from Hong Kong to Hangzhou (Flight number KA622) is frequently delayed for 3-4 hours due to airline’s poor operations of flight schedules but not because of weather conditions.
✅ Trip Verified | Cathay Dragon does the only direct flights to Penang from Hong Kong, which is code shared with MH. 2 flights a day using the older A330, but with updated interior and AVOD system. Boarding in Hong Kong is orderly, service is friendly and warm, majority of the crew are ladies. Catering however, is a little below average due to severe cost cutting, portion is very small and taste is bland. For some reasons, catering on the return sector, prepared by Malaysian kitchen tasted slightly better. Seats are ok, 2-4-2 is 8 across, giving slightly more room, it's rare nowadays. Cathay Dragon and Cathay Pacific now shares the same AVOD system, which means there are plenty of choices for films and music etc. My Sapphire status earned me a visit to the newly renovated Cathay Pacific lounge in Penang, this is a very nice lounge, compare to the other Plaza premium lounge. My bags arrived quickly on both legs, all in all I had a good trip with them.
Not Verified | Kuala Lumpur to Hong Kong. These planes are really old. not the first time taking Cathay Dragon flight from KL to Cathay, but discovered that most of the A330 are more than 20 years old, most probably these planes are passing on from Cathay Pacific. Food was just so so, no wine or blanket was offered. The cabin service is fine, no complain. I just wish Cathay Dragon should consider getting new planes to operate.
✅ Trip Verified | Kuala Lumpur to Hong Kong. Great journey. The captain finished my fight log sincerely and the cabin crew offered me some nice goodies, including chocolate for C class passengers. Email that the flight would delay was delivered to us half a day in advance, what a good assistance!
✅ Trip Verified | I've been flying Cathay Dragon for decades now (i.e. even when they were their own airline as Dragonair). They are seen as a regional carrier, and it is definitely reflected in the choice of aircraft, and the significantly less elaborate in-flight service, despite similar prices to Cathay Pacific whenever both airlines fly the same route. On my flight to Siem Reap, I was pleasantly surprised to see a significant increase in proper jet bridge boarding whenever airports offered this - a welcome change to airstairs, and it is nice that they have a "wifi" device IFE streaming service onboard, but like United, it annoyingly requires you to download their studio KA app, something you will have to do before boarding the plane. That being said, the selection of movies and shows onboard was decent. Seats are fine, but I found the seatback pocket somewhat crowded with their own materials (safety cards, in-flight magazines, etc.) to the point that it was difficult to fit anything inside of it. It made me think of other airlines and their shorthaul economy classes, and how they actually give a separate plastic compartment near the top of the seatback. Seeing as I haven't flown on the Cathay Dragon A320 for a while, I was pleased to see the new seats, and the fully refurbished cabins, which made the decade-old planes look new and clean, though I'd also note that the seats are narrower than they were during the Dragonair era. Food onboard is fine, but beverage service is lacking, with only coffee, tea and water as their only options - the coffee infuriatingly was bland and plasticky - it made me wonder if Cathay- one of the world's top airlines could do what most airlines have already been doing and partner up with a decent coffee chain - to name a few examples, United has Illy's, Alaska has Seattle's Best. I will continue to fly Cathay Dragon, because it's a very stable airline and one that I can count on to get me where I need to be in a timely fashion. That being said, their regional project needs work. US carriers have been catching up quite quickly, and while they'll never compete with Cathay Dragon for their routes, it likely unnerves Cathay that their cabin service is now comparable to that of North American carriers.
✅ Trip Verified | Hong Kong to Kuala Lumpur. Felt a bit uneasy due to the late arrival of transit passengers, without IFE functioning. But the catering was nice especially the cookies. After handing out my flight log, the cabin crews designated the two pages well plus offering me some goodies to complete my journey to the best.
✅ Trip Verified | Shanghai to Hong Kong. Nice catering with my favorite ice cream. The service provided by cabin crew were splendid. After knowing my Mainland Chinese identity, they would like to speak Mandarin, even if a bit hard for them.
✅ Trip Verified | Chiang Mai to Hong Kong. This was the first time choosing this company and it was just great. Everything was efficient since I entered the airport. Staff was warm welcoming and helpful. The seat was not the best but still comfy enough. Food was great bearing in mind it was a short haul. Nice presentation of the food. On the way from Hong Kong our plane broke so we had to wait for another one. However the staff took care of us very efficiently. I was very impressed and will fly with them again if possible.
first class seat is the same seat as in cathay pacific business (long haul). for a 3hours flight hkg-pek its absolutely ok. but the service is another world than by cathay pacific.
Great seat and great cathay service as usual flew from HKG-Kunming and the seat next to me was empty so I could stretch out great regional economy class
flight from HKG-Siem Reap and wasn't anything special but wasn't bad not a terrible economy class for such a small plane
✅ Trip Verified | The flight from Hong Kong to Taipei was eventually operated by Cathay Pacific plane and staff, though it used to be a Cathay Dragon flight. They used long haul business cabin to operate the flight, with flat bed and fancy entertainment system. Hot dinner was served in the ultra short flight, with dessert and also appetiser. The crew was exceptionally efficient. However, the boarding was quite confusing.
✅ Trip Verified | Aircraft appeared to be very new. On time boarding through jet bridge but take off delayed by over 30 minutes because of technical faults. Cockpit crew kept passengers informed. Business class cabin consists of 8 seats in 2 rows of 2 x2 configuration. Standard business class seat with good recline and extended foot rest. iPad provided which had a smaller collection of items than on offer at Cathay Pacific. An amenities kit similar to Cathay Pacific was provided. Smooth flight. Quiet cabin. Only five of 8 seats taken. Attentive flight attendant. Announcements made in Bangla in deference to the destination and the flying clientele - nice thoughtful touch that truly made you feel you were going home! A menu card listing three entree choices was provided. It was a tasty meal accompanied by a choice of wines. The dishes had a noticeable Indian slant. I enjoyed my vegetarian choice. The dessert was a small tub of Haagen Daaz ice cream - something that has not changed in six years. The ice cream is usually rock solid; flight attendant cheerfully thawed it on request! It was a quiet, flight late late at night. Duty free shopping is available and I was able to get a few items I wanted. Landing cards were provided. The lavatory was clean throughout. Being in the forward cabin, we were the first to disembark. Although 30 minutes late because of delayed departure, I give this flying experience very high marks.
✅ Trip Verified | This is the 2nd leg of my journey in November 2017 having arrived from Seoul. I had to re check in again despite that previous flight was on Cathay Pacific CX415. Hong Kong to Kota Kinabalu on A320-200 vin a 2 class layout cabin, the seat has been refurbished with the thinner seat. The new seat are not equipped with personal IFE- IFE is only possible by downloading KA studio into mobile device. Hot meal and beverages were provided. The standard of the in flight catering is fine though there are still room for improvement. Based on my flying experience with Cathay Dragon, the portion of the meal tray has been reduced.