British Airways


Customer reviews

10/27/2019 Darren Kinson

Not Verified | London Gatwick to Salzburg with British Airways. Worst customer experience I have ever had after cancelled flights due to strike action, no response and when we did it was weeks between getting answers only to be told it's not their fault and would not pay towards cost of changing flights back home.

10/27/2019 Jonathan Rodden

✅ Trip Verified | London to Belfast. Check in was fast and efficient and using the BA Terminal-5 First Class check in and security area was really good and I was straight into the lounge. Great selection of food and drinks early morning. I really like the BA boarding process Group numbers. The onboard service and quality ...

Read More
10/26/2019 G Mardin

✅ Trip Verified | Frankfurt to London. Flight attendants very kind when flying in. Return flight was canceled at London City Airport and it took almost three hours to get rebooking, hotel voucher and transportation arranged. That could be done far more efficiently. No water, nothing, no necessities.

10/25/2019 C Salander

✅ Trip Verified | London to Malaga. A terminally ill airline packed with clueless staff full of attitude. At the checking at Gatwick airport, I was told the flight might well be delayed of 2h as not departed yet from Malaga. SMS confirmed the delay without a new time of departure and provided a link for flight status. At Gatwick...

Read More
10/25/2019 S Pavisali

✅ Trip Verified | Hyderabad to San Francisco via London. I had an awesome experience with one of customer service representatives at British Airways. I called them with regards to a reimbursement and was put across a lady named Florencia. She not only helped gather all details (bank, address etc) required for payment but also i...

Read More
10/25/2019 Jean-Claude Liechti

✅ Trip Verified | Vancouver to London. Very poor experience my flight with BA. the 2-4-2 business is not nice as much as crowded as economical class. One toilet closed (nobody around to repair ?). on one point BA even better than asian companies. its even more freezing. why do we need to freeze in such a 9 hours trip ? no staff...

Read More
10/24/2019 Marilena Dinca

✅ Trip Verified | Brussels to London. We were not given a seat number upon check in and were left waiting outside the gate for the boarding passes to be re printed without any explanation. Everyone else with a boarding pass was boarding whilst about 50% were just looking at the operators thinking what is going on. Extremely poo...

Read More
10/20/2019 Abdallah E, Boeing 747-400 (744) v1 seat 20AB

I hate complaining about flying business class but if you are going to pay a lot of $$ for it... facing a stranger when you cannot implement the window divider is awkward. The seat when flattened for sleeping it is horribly uncomfortable. Too tight, footstool is not ample. Hard to reach controllers to the left of your arm. Sto...

Read More
10/20/2019 A Tarneyso

✅ Trip Verified | Kuala Lumpur to Glasgow via London. The service started, first some drinks. On my aisle was a female attendant and a young male attendant. I asked for an ale, the attendant pretended not to understand what I was asking for. I repeated many times the word ale with my Spanish accent, but she still did not catch...

Read More
10/20/2019 Mark Ellwood

✅ Trip Verified | London Heathrow to Seychelles. Really great flight, boarding was very quick, the flight was full, seats great 07 A/B Good inflight entertainment, plenty of choices. Food was good as we already pre-ordered our meals, my beef was well done just how I like it. After a late 30 minute delay we landed on time into Se...

Read More
10/20/2019 N Keale

✅ Trip Verified | My flight from London to Singapore in premium economy was the worst I have experienced. The seat was uncomfortable, the flight tracker failed after two hours, the breakfast prior to arrival in Singapore (scrambled egg) was like rubber. They ran out of cups and so my wife and I had no coffee, tea or drink with ...

Read More
10/19/2019 Mark M, Boeing 787-9 (789) seat 2A

Flew from T5 Heathrow to Moscow. 2A is reckoned to be the best seat on the aircraft - very comfortable for this short hop. Cabin is exclusive with just 8 seats. First with with BA excellent value with very fine service and food. Of course there was the added benefit of the Concorde Room beforehand. What's not to like?

10/19/2019 Cameron Sprincz

✅ Trip Verified | Edinburgh to London Heathrow. I have no problems with any of the flight crew or service while flying, everything on the plane was fine. After the flight landed, I rushed to the baggage claim because my wife and I had another flight out of London and only had an hour to make it. Even though we could see the pla...

Read More
10/18/2019 Abdallah E, Airbus A350-1000 (351) seat 8EF

First flight on BA's new Club World Suite and it's certainly a HUGE improvement on the current, outdated product. The seat is comfortable, there are several storage areas, the TV screen is large, and the sliding door gives welcome privacy on a night flight. The middle seats are great for friends or couples travelling together an...

Read More
10/18/2019 mdg, Airbus A380-800 (388) seat 74A

Slight restriction on legroom due to a metal box under the seat infront but with quite a large side locker to put all your belongings in you are not taking up this legroom with handbag size hand luggage. Worked well for me.

10/16/2019 Abdallah E, Boeing 747-400 (744) v1 seat 62A

Read the reviews and was happy to get this seat. I like being in the upper deck because it's a smaller and more private cabin. Nearly everyone was a solo biz traveler and no children/babies at all. This seat faces backward, but is an "exit row" so you can squeeze out of the seat along the wall and never have to step over anyone....

Read More
10/16/2019 Mark Donadio

Not Verified | Terrible lack of any leg and body room in economy. This was easily the most cramped space I have ever flown. And I travel a lot. The flight was 7 hours of leg cramps and pain with no room for any modicum of comfort. The little amount of space in economy cabin is disgusting. If the seat in front of you reclines, a...

Read More
10/16/2019 Salem Ghawi

Not Verified | Amman to London. This is a nice aircraft, with comfortable seats, and a very soft landing. This aircraft flies from Amman airport at 8 am local time and arrives in only 5 hours to London. This is a very good product.

10/16/2019 H Smith

✅ Trip Verified | London to Athens. British Airways is a glorified budget airline. A 3.5-hour flight and back to Athens and no food or drinks provided. Ask for a cup of water and they charge you a ridiculous price. An M&S inflated price sandwich is the 'meal'. No entertainment options either. No USB charging on the seat as well....

Read More
10/15/2019 C Jordan

✅ Trip Verified | Buenos Aires to London Heathrow rwturn. The aircraft is very old, cabin configuration is very old and tired. IFE screens have not been changed since they were first installed. My Ipod has a larger and more responsive screen. Before taking off in Buenos Aires, some pax, but not all, were offered water or orange...

Read More