Aeromexico

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10/22/2019 Richard Miller

✅ Trip Verified | Mexico City to San Francisco. The plane left the gate one hour after scheduled departure. Not once was any announcement made about the delay. There are too many commercials on the entertainment system. There was no way to fast forward or delete them. Pure greed on the part of the airline. I checked with the Aer...

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10/22/2019 John Dixon

Not Verified | Cancun to Mexico City. Wooed by the promise of "more personal space, an exclusive in-flight menu, and preferential treatment", I chose to fly Aeromexico's business class on the popular Cancun-Mexico City route. Things started going downhill at check-in when I was told there was no lounge service, even though my t...

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10/22/2019 Richard Miller

✅ Trip Verified | We pushed back 30 after departure time and were never informed of why we were sitting for 30 minutes. During the flight, I asked one of the stewardesses and she didn't know anything. When we arrived at Mexico City we sat on the tarmac for 30 minutes and again, no announcement as to why we didn't pull up to the ...

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10/10/2019 Eric Carvan

Not Verified | As most of you already know, AeroMexico partners with Delta. So, we booked our trip to Mexico through Delta Vacations (that part went perfectly, as usual). We not only booked our flights but we chose to go with Aeromexico on the way back. Partially because it went through Mexico City and we had an overnight stay ...

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10/7/2019 S Malton

✅ Trip Verified | London to Tuxtla Guitierrez via Mexico City earlier this year. Overall, I was pleasantly surprised by Aeromexico, although my trip did not get off to the best start as their booking system is atrocious. Specifically, when booking multi-city trips (rather than a direct return), the website does not give you a c...

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9/29/2019 Maurice Phillips

✅ Trip Verified | Cancun to Havana. I have tried to make contact with this business multiple times over the last month. This airline does not offer phone support other than for very basic assistance like sales. Everything else must be through email. However, my issue is they don't respond to their email. I asked for a tax to be...

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9/28/2019 Gladys Tucker

✅ Trip Verified | London Heathrow to Bogota via Mexico City with Aeromexico. Customer service is a complete joke. they just care about money and it is absolutely no good value for money. Please avoid it. Sometimes cheap tickets end up being more expensive and spoiling your trip.

9/4/2019 Richard Miller, Boeing 787-8 (788) sitz 2F

A 15 hour flight that left on time at 1:40 in the morning.I was very tired so I did eat the first meal, instead went to sleep immediately after takeoff. I found the business class seat in the center city both comfortable and convenient for sleeping.It was excellent & very accommodating.

9/4/2019 Cael Hibbert

✅ Trip Verified | The customer service rep at Aeromexico in Mexico City airport, did not let us unto our flight to Vancouver although we arrived at the gate with more than 20 minutes to boarding. Terrible customer service. Le representante de servicio al cliente en Aeromexico en el aeropuerto de la Ciudad de México, no nos perm...

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8/27/2019 Melvin Pastora

Not Verified | I am very disappointed with Areomexico and this review is based on my last experience with this airline. I had a reservation for my mom, unfortunately she had a medical emergency and needed a gallbladder surgery, when I contacted Aeromexico about this to re-schedule the trip, they told me that I had to pay U$200 ...

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8/18/2019 S Wardell

✅ Trip Verified | Vancouver to Mérida via Mexico city. This was our first time flying Aeroméxico and can’t speak highly enough about the staff and service provided. The plane was very comfortable and the staff went above and beyond to make our trip pleasurable. Dori at the check in desk in Mérida was outstanding. Thank you so v...

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8/16/2019 Alexander Inchbald

Not Verified | Manzanillo to Geneva via Mexico City. From the moment we checked in to the moment we got our bags back we couldn’t have asked for a smoother experience. The children slept. We slept. The Boeing 787 is amazing. Even the flight from Manzanillo to Mexico City was good.

7/22/2019 A Gordon

✅ Trip Verified | This was my first flight on a Dreamliner (XA-ADH) which was delivered one year and six months ago to AeroMexico. My experience with the airline was a very positive one. Check in was a breeze, even though my bag was a bit on the heavy side I was not charged. According to my ticket I was allowed one hand piece as...

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7/15/2019 D Garner

✅ Trip Verified | Toronto to San Jose via Mexico City. I had packed a carry on bag, only for the airline to force me to stow it. Upon my arrival to Costa Rica, I noticed my camera bag was gone. So contacted them via email and telephone only to have no return and then placed on hold for an hour+ only to be hung up on. Clearly t...

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7/10/2019 R Thanadran

✅ Trip Verified | Panama City to New York via Mexico City. I have been to Mexico maybe 6 times in the last two years, including last week. This is the first time the airport crew took my passport in an envelope and kept it with them and won’t give it back until I reach Mexico. The reason being that my passport is from India and...

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7/9/2019 N Shavendu

✅ Trip Verified | Check in process was easy except for one very upsetting thing: I was not allowed to lock my luggage. I was told that mexico does not have ability to open a TSA lock and they might break my lock if the decided to check my bags while going through Mexico City airport. This was quite upsetting as I had valuables ...

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7/8/2019 N Hashada

✅ Trip Verified | Dallas to Tokyo via Mexico city. I picked this flight because of the price and type of aircraft. Aircraft from Dallas to Mexico city was a smaller one. Flight from Mexico city was late. Lounge at Mexico city was severely over crowded and I could not get room to sit down. We had to sit at the bar for a few hour...

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6/6/2019 Jaime Valdes, Embraer 190 (E90) v1 sitz 17A

Very Nice Airplane

6/3/2019 Raymond Menegay Sorin

✅ Trip Verified | We were met at the door by a cordial flight attendant who checked our boarding passes, and then directed us to our seats. The 787-9 Business Class cabin is arranged 1-2-1, and our seats were the last on the left side in the front section, just in front of the walk-up bar. A flight attendant welcomed us with ou...

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5/30/2019 Wenbin Xiong

Not Verified | Vancouver to Mexico City. Their premier / busineses seems like a joke. Sky priority check-in. When I hold my ticket show their people about to check in sky priority because I'm in business class, they don't even look at it, just tell me to follow other economy class to lineup. Until a few mins later, I try again,...

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