Aeromexico

2.8
443

Aeromexico Fleet


550 Aeromexico reviews

6/6/2019 Jaime Valdes, Embraer 190 (E90) v1 seat 17A

Very Nice Airplane

6/3/2019 Raymond Menegay Sorin

✅ Trip Verified | We were met at the door by a cordial flight attendant who checked our boarding passes, and then directed us to our seats. The 787-9 Business Class cabin is arranged 1-2-1, and our seats were the last on the left side in the front section, just in front of the walk-up bar. A flight attendant welcomed us with ou...

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5/30/2019 Wenbin Xiong

Not Verified | Vancouver to Mexico City. Their premier / busineses seems like a joke. Sky priority check-in. When I hold my ticket show their people about to check in sky priority because I'm in business class, they don't even look at it, just tell me to follow other economy class to lineup. Until a few mins later, I try again,...

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5/10/2019 Abdallah E, Boeing 737-700 (737) seat 14A

Seats 14A and 14F do not have armrest, which make them uncomfortable. No seat pocket in from of you either. The only advantage is very good leg space. I would not clasiffy them as green but rather Yellow,

5/8/2019 Kevin Dominguez

✅ Trip Verified | Guadalajara to Chicago O-Hare. Do not recommend this airline. Do not understand how paying extra for priority seating gets you last on the plane. Also having your carry on baggage removed and taken down with all the other luggage just because the flight did not have enough space. Makes no sense that I paid ext...

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5/6/2019 Avelino Estrella

✅ Trip Verified | The plane left Toronto and arrived in Mexico City as scheduled. The seats are comfortable and the Flight attendants are respectful as this is a red eye flight.

5/5/2019 K Walker

✅ Trip Verified | This was the worst airline I have ever bought a ticket from. I had to change my trip because of a death in the family and was looking forward to using my credit (after additional cost) however the cancellation policy was lost in translation and I was told I had one year to use it. Not the case. Two weeks after ...

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4/28/2019 Yvonne Krause, Boeing 737-800 (738) v1 seat 10D

Better than back of plane. Good room. Lovely new plane - everything worked perfectly. Friendly staff. 3rd time with Aeromexico. I'd fly again.

4/28/2019 Lena Kazi

Not Verified | Overbooked flight. Online checkin not possible. Clueless staff. Customer service close to non Existent. They give preference to family members of staff and off duty pilots, upgrade them to business flight before their frequent flier customers. To those they have no problem saying the flight is overbooked. I wonde...

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4/25/2019 Russell Joel

✅ Trip Verified | Vancouver to El Salvador via Mexico City. I can not put into words how bad the customer service is with this airline and the lack of caring and inability to provide a basic level of service. We did not even make it onto our flight due to outrageous prices to re book a flight on top of our original purchased ti...

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4/15/2019 C Davis

Not Verified | Los Angeles to Quito via Mexico City. Horrible rates when changing flights. $200 change fee is a little high plus air fare change. Basically had to buy another whole ticket. I always have used American Airlines and I will be returning.

4/5/2019 E Marenos

✅ Trip Verified | Vancouver to Merida via Mexico City. It have never experienced a worst customer service anywhere. We booked a Business Class flight to Merida from Vancouver and it was uneventful, it was not bad but was not good. Mediocre food and mediocre customer service. On our way back is when it became a nightmare we had ...

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4/4/2019 P Horton

✅ Trip Verified | Guadalajara to Sacramento. The most insanely terrible customer service Ive ever experienced. Check in nightmare, even with priority status. The man at desk was new and had no information, going back to get approval from his supervisor for everything, who never came out of his office to help. Spent 30 minutes c...

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3/28/2019 Abdallah E, Boeing 787-8 (788) seat 12B

NON RECLINABLE SEAT, TRY TRAVELING 8 HRS STRAIGHT WITHOUT RECLINING YOUR SEAT.. JUST HORRIBLE

3/25/2019 L Tasarovas

✅ Trip Verified | London to San Jose via Mexico city. Before flight i read a lot bad reviews about Aeromexico but price was very good. Ground service was good, they give all answers to all my questions. The flight service as well was wonderfull. Flight from mexico to san jose (costa rica) was same. Plane was little bit old but...

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3/20/2019 B Deane

✅ Trip Verified | Mexico City to Austin. This is the worst airline. They will work to make you miss your connection, and force you to re-buy your ticket. You would be better off walking. Over a month later I still shudder to remember flying with them. Constant stress and extortion. They should be permanently grounded.

3/11/2019 Maria Astra

Not Verified | London to San Jose via Mexico City. We chose the airline due to the lower than competitors price point (which was still not cheap). Both flights left without delays as scheduled. My partner had actually forgotten a valuable item on one of the flights and we were lucky it was handed in by the crew to Lost and Foun...

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3/10/2019 Abdallah E, Boeing 787-8 (788) seat 23A

Do not choose this seat. It is ridiculously sold as a "premium seat" because as an exit row seat, we expect that it would offer more leg room. However, the exit door itself has a bulge that protrudes into the leg area of this seat. This forces you to sit an an awkward twisted angle. I assume the seat at the opposite side of the ...

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3/7/2019 Veronica, Boeing 787-8 (788) seat 2J

the seat was ok. The food terrible and horrible

3/4/2019 Heidi Coggan

Not Verified | Where to start... The booking part of the flight was fine and easy. After that it was a nightmare. We boarded our flight in Moncton and where delayed due to problems with the plan therefor we missed our connection flight we where stuck in Toronto airport with 3 kids searching for our luggage for 5 long hrs. After...

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