Air Austral


Customer reviews

10/31/2011 C Betsey

Flew to Mauritius and my experience was unsatisfactory. The service was appalling. I pressed the hostess button numerous times with no response. One meal throughout the journey was inadequate with a very small snack before landing. My snack was a soggy sandwich and breakfast was no better. I will not recommend this airline. Qual...

Read More
9/5/2011 Grégory Coquet

NOU-RUN-MRS return. The overall service and meals were beyond expectations for a French airline crews were polite professional and present throughout the cabin. All flights with brand new B773 are pleasant with PTV's and conformable seats. The only flight with B772 was on the MRS-RUN leg and it was a shame because no PTV on this...

Read More
8/28/2011 M Roy

MRU-RUN-SYD-NOU return. High level of service across the board. No difference between flying on an ATR 72-500 and a B777-300. The crew were well groomed polite and efficient. Great Creole cuisine with a French savoir fare. Hot meals for the main services and good open sandwiches in between. On Demand Entertainment System worked ...

Read More
8/15/2011 W Clark

SYD-CDG return. I have travelled to Europe several times and never look forward to it. Booking and check-in no problem staff and service was very good. The addition of a TGV ticket to get me closer to my destination was much appreciated and connection was easy. My only quibble was a limited entertainment selection.

8/2/2011 M Louise

SYD to Mauritius. Excellent service and quite comfortable for Economy class. Flight attendants friendly always coming through the cabin with water. Plenty of food provided.

6/10/2011 G Currie

Sydney to Noumea Business Class. Fast check in at Sydney Airport they use the Qantas Club which was nice. Boarding delayed for 45minutes due to late arriving aircraft. Business Class roomy and seats comfortable not lie flat but very angled. Crew spoke mainly French and some broken English - but they are a French Airline. Food go...

Read More
6/1/2011 M Vel

SYD-RUN-SEZ. Very attentive crew . Good and adequate food crew offering water . Leather seats comfortable and clean 777-300. More IFE options of movies and other programmes would make it better.

3/15/2011 A Maujean

Sydney-Reunion-Mauritius. Not impressed staff sometimes quite rude. One meal with drinks provided after take off soggy sandwich about half way and small snack before landing. Drinks few and far between we could go and help ourselves to warm drinks with no ice. Overall would not fly Air Austral again and would not recommend it. R...

Read More
2/3/2011 R Iori

Paris to St-Denis (Reunion) in Business Class. Seat is comfortable food is perfect and staff very friendly. In St-Denis lounge we got champagne and apetizers vry nice. Compared to Air France this company is excellent!

8/3/2010 Nicolas Tranquille

MEL to MRU via Sydney and Reunion with Air Austral. Overall nice experience although the flight is long. On the long haul flight meals are quite good and there are quite a lot of things on the platter. Before landing a snack is served. Sandwiches and beverages are provided during the whole flight. On short haul drinks only are s...

Read More
4/2/2010 Pat Santiago

CDG-RUN-ZSE. Outstanding service for the economy class good food very nice ground staff and crew. Fleet is modern with B777 with high quality entertainment system. Seat pitch tight and slightly cramped. RUN airport is small and allows very short connecting time if need to continue journey to east or Saint Pierre airport.

1/30/2010 Jeannee Ahkye

Flew Air Austral Syd-Run-Mauritius-Run-Syd – it is 100% better then Air Mauritius. The food was great and flight attendants were excellent and friendly. I’ve got a 19 month old so they kept the middle seat for us - free and they kept offering to help and asked if everything was ok. The only drawback is theres no PTV and not much...

Read More
12/11/2009 C Nahnsen

Flew Air Austral return Sydney to Mauritius. Male flight attendants on the flight to RUN - nice however food provided is limited and alcohol only during meal times. Water is in short supply and passengers at the back of the plane were forgotten about almost all the time and rationing of water became an issue towards the end of t...

Read More
10/6/2009 C Martinez

Noumea to Sydney found Air Austral staff friendly and good customer service. My only issue was the size of the seats in economy - a tight fit.

5/17/2009 G Luyten

Only flew Air Austral for medium haul (RUN-SEY) but was excellent! Good service much space good food and very friendly staff! Next time we might choose them also for long haul.

10/4/2007 Didier Lefèvre

CDG-RUN-CDG: Checkin at CDG was fast and even faster at RUN. Very friendly staff at both airports and during flight. 777 are in good shape and the cabin clean and comfortable. Food was excellent - also a lot of choice for drinks including wine during dinner. Cabin crew present and often come along with water during the night. An...

Read More
11/12/2006 Stephane Gallon

CDG-RUN-CDG in Club Austral (Business) class. October - November 2006. Quick check-in nice lounges (although poor drink and snack selections) at both CDG and RUN. All flights perfectly on time quick delivery of luggage on arrival. Business class seat comfort (old) business class IFE (not on demand) first class service and meals....

Read More
1/12/2006 Ian Andrew

JNB-RUN-JNB. I have travelled with Air Austral 4 times between Johannesburg and Reunion. My first trip was in 1992 - my latest was in November 2005. Before my latest trip I was of the opinion that they were one of the best airline I had flown economy class. Their B737's were configured 100% economy. Now they have a 'Business Cla...

Read More
9/2/2005 Julie Dyer

I haven't had such a good quality of service or food on a tourist-class ticket in over 15 years (or more!). Our choice of Air Austral the first time was based mainly on the basis of our connection possibilities from Denmark. Next time it will be as a choice made by satisfied and loyal customers that believe that good treatment s...

Read More
12/29/2004 Mike Bamber

I recently flew to Reunion on Air Austral and was very impressed. I found the service was excellent and far superior to that of Air France.