Air Austral

Fleet


Customer reviews

10/20/2019 P Geare

✅ Trip Verified | Johannesburg to St Denis. Service like it was 30 years ago, professional, attentive, amenity kit handed out on a 3 hour flight, and the quality and quantity of the catering I've not seen for years. Thoroughly recommended.

8/3/2019 Yaowaluck Samaksaman

✅ Trip Verified | I have flown with the airline at least six flights in the last three years. So far, I am pleased with the airline's punctuality and the services of flight attendants on board. Unfortunately, my 2019 flight in 23 June was very unpleasant. Started from at least the 15-hour delay of the flight, and there was not ...

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6/23/2019 Gyan Fernando

✅ Trip Verified | Paris to Reunion. Air Austral is a fairly good airline. The seat layout of the Airbus A330-200 was 2x4x2. The leg room was not too bad. In-flight entertainment was good and worked well. Cabin service was average but generally fine. The flight was on time.

5/18/2019 V Meilner

✅ Trip Verified | La Réunion to Paris. We missed our connection flight because of the delay of the the first flight with Air Austral. The worst thing about was the service of the staff at the airport at CDG. At first they denied to speak English and booked us for a flight 7 hours later, but other travelers were book on an earli...

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5/1/2019 Gowtham Thangavel

✅ Trip Verified | Reunion to Chennai. We were really disappointed in this Air austral. Around 13 hrs delay, they dint provide lounge, and food to still for 4 hours and then all complaint the ground staff and then they issue a burger and one drinks. All ground staff is not at all responding. It’s really bad service.

12/31/2018 G Mardun

✅ Trip Verified | We had to give up our luggage in Paris CDG on the return flight from Reunion, for the onward flight to Frankfurt, although no airport change took place. Reason: The gate for the onward flight to Frankfurt was too far away from the gate where we arrived !! Despite a complaint about the baggage claim in St. Deni...

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4/3/2018 Lee Alvis

✅ Trip Verified | This airline is shambolic. Our direct flight from Paris to Dzaoudzi was cancelled and another given after 3hours but via Reunion. On arrival in Reunion, shoved in my face a letter of apology. Agents very stand offish. Nothing offered, not even water. Crying babies, elderly customers not taken care of. Just her...

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3/19/2018 Sean Clarke

✅ Trip Verified | I wasn't a happy guy. There was an outbreak of pneumonic plague and especially in Antananarivo/Tana. So, I changed my return flight to avoid Tana and instead opted for my return from Nosy Be. The agent repeatedly said there would be no change fee due to the plague. Made perfect sense to me. I wanted to avoid a...

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9/26/2017 T Martin

✅ Verified Review | Flew Bangkok to Antananarivo via Saint-Denis. We were pleasantly surprised by Air Austral: the flights were on time, the aircraft relatively new, the amenities were good, and the IFE was ok. On the BKK-RUN segment, a pouch is provided with socks and eye shade in Y class. Wine is provided with meals. The staf...

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1/24/2017 N Ingram

✅ Verified Review | Nosy Be (Madagascar) to Paris CDH via Reunion. The connecting flight was cancelled so had overnight stay in Reunion. Then next day flight was earlier than the original schedule, so had to overnight in Paris. The promised hotel booked by Air Austral was not honoured - had to chase to get refund for hotel book...

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1/7/2017 N Magwaza

✅ Verified Review | Reunion to Johannesburg with Air Austral. One of the worst experience I have had. After we took off from Reunion, the flight had to go back to Reunion because of the technical fault. When we arrived at the airport nobody from the airline bothered to explain the next step and nobody at the airline spoke Engli...

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9/7/2016 B Stauffer

✅ Verified Review | Great little airline. Although we left one hour late, the service for a 4 hour flight was outstanding from Johannesburg to Reunion. Even in Economy Class, you receive an amenity kit, a hot towel, and a full hot meal with first course, desert, and free wine and liquors. This was followed by a great French mov...

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6/10/2016 Karen Rochery

Paris to La Réunion. I was very disappointed with my flight on Air Austral - very damaged seats, small, uncomfortable, dirty. Due to health problems I have to eat neither fat nor sugar, so I always order a light meal except that Air Austral on this meal "exceptional" also has a price exceptional and is discriminatory. The meal c...

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11/20/2015 Philip Walker

A very pleasant experience with Air Austral. The food was above average for economy. The movie choice was a bit limited but there was enough in English to keep us entertained. As much to drink as you wanted. The onboard crew were outstanding - friendly and professional. The best economy cabin crew I have experienced for a long t...

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12/22/2014 T G Vernet

CDG-RUN return. Air Austral is the airline of Réunion Island owned by the local public authorities. On the good side food is average but not too bad particularly main dishes. FA are smiling and very attentive ground staff really nice. Boarding was very well organised. A small travel kit is provided with socks. Pillows are wide. ...

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12/20/2012 K Roddam

Sydney-Reunion-CDG return May/June 2012. After reading mixed reviews here we were a little apprehensive at first but booked anyway because of price and also short stop over times. Staff were friendly upon initial check in blocking the seat next to us so we had more room. Actually the only flight we had to sit next to someone els...

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8/30/2012 Neil Cluff

Departed Jorge Newbury Airport (AEP) Buenos Aires to Galeão-(GIG) Rio de Janeiro. Flight number AR 2252- 22 August 2012. Embraer 190 aircraft. Arrived at the airport in time for a 9.50am departure. There were many announcements in Spanish but very few in English until English speaking passengers enquired at departure gates. Flig...

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4/8/2012 Jerome Kwo

Sydney-Reunion-Mauritius. Cabin crew extremely rude simple requests such as glasses of water plainly ignored. Food was sub standard and if you felt peckish after the meal you were abruptly told to go help yourself at the rear of the plane to a platter of soggy cheese and butter sandwiches. Same for drinks pour- your-own-glass at...

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1/24/2012 S Lorang-Grimaldi

Excellent trip between New Caledonia and St Denis of La Reunion. Onward and return on a Boeing 747 with good comfort on seats. Individual screens. Excellent service and good meals. The pitch was just too little for me and that's why I just give 9 and not 10.

11/22/2011 H Mutschler

Mauritius to Reunion return. Onward flight was on a Boeing 737-800 with only a 20% load so we had enough space during that 20 mins flight. Service was a cookie and juice which was nice. Return flight was on a ATR 72 aircraft with the same service. Crew was friendly and helpful. Flights and bags where on time. Would fly them agai...

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