British Airways


Customer reviews

10/13/2019 Luis Casasola

✅ Trip Verified | Mexico City to Barcelona via London Heathrow. The B787 is an incredible plane. The legroom is quite good, the seat is comfortable and the IFE has a great number of movies, series and music. The food is average, the first meal was meat with mashed potatoes, salad and wine. Not very tasty. The breakfast was scram...

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10/12/2019 Alan Thompson

✅ Trip Verified | Great all round. BA2591, 11 October. Good price, easy boarding, lovely cabin crew, great iced coffee on sale. Comfortable, on time and a nice smile from the cabin and flight crew after a windy landing. Couldn’t ask for more (until they reinstate a free drink and sandwich).

10/12/2019 D Webb

✅ Trip Verified | Flew back from Abu Dhabi in World traveller plus. The seat is so uncomfortable it does not warrant the price tag of the seat, seat cushioning terrible and zero feeling of comfort, I got no sleep. A snack was served after take off which was quite tasty, but breakfast was just dismal, tasteless. Not much interact...

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10/11/2019 Stew Oliver

Not Verified | Flew from London Heathrow to Abu Dhabi. Honestly, they were really good, legroom great, crew excellent - looked after us superbly, food and drinks were bang on, did Vegas in April too, nowt wrong with this airline.

10/11/2019 Mirco Roberto Rosa

✅ Trip Verified | Johannesburg to Amsterdam via London. After many delayed departures they announced that the flight was cancelled and rescheduled to depart the following night at 8pm. The following night at 7.30 pm they announced further delays due to the same "technical" fault reported 24 hours previously. Finally departed at...

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10/9/2019 A King

✅ Trip Verified | Flight from London to Athens with British Airways, was one of the worst experiences. The "new" slim seats are so uncomfortable you spend the flight and sadly the next day as well in pain. The screens with flight info have gone, no frills, and airline has become a bad quality budget airline. Sad. Avoid.

10/9/2019 P Jacobs

✅ Trip Verified | Dubai to London Heathrow. I flew on the A350 on one of its first trips and will be flying it again. On the same multi segment trip I tried SQ business class and EK business class (and sadly the old BA business class on an aging B777) on overnight trips. The new "business suite" offering from BA is the best busi...

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10/9/2019 A Allam

✅ Trip Verified | Istanbul to New York via London. Literally the worst experience. We have tried this airline for the first and definitely last time! They should go through their customer service hiring department from scratch!

10/9/2019 P Kan

✅ Trip Verified | Yesterday my husband and I decided to to come home from Rome earlier than the scheduled time at 8pm. When I rang BA in London, the customer service adviser was helpful and reassuring and able to change the the flight time to 3pm without having to pay extra. Onboard the flight, the steward gave me hot water and...

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10/8/2019 R Roosman

Not Verified | Calgary to Gothenburg via London with British Airways. Staff are very friendly and helpful. Entertainment was good. Food was just ok, although a salmon sandwich as a snack on a full plane wouldn't be my first choice to serve. The seats are incredibly uncomfortable. Super narrow to the point that you sit with your...

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10/8/2019 D Wheeler

Not Verified | Short 45 minute flight north and south with British Airways. Lounge at LHR and also NCL was busy but there was no shortage of seats. Gates for departures and arrivals were very conveniently placed near the airport exits. The seats on the flight were comfortable and the schedule was perfectly on time.

10/7/2019 Abdallah E, Boeing 787-8 (788) seat 22F

Recently sat in 22F on flight 0249 from GIG-LHR. Leg room is impacted by 'On Demand' entertainment unit located under seat in front. Seat recline is enough to get you into a comfortable resting/sleeping position. However BA headrest is AWFUL - non adjustable and dreadfully uncomfortable. Other airlines such as Delta, LATAM or Am...

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10/7/2019 Gia Robertson

✅ Trip Verified | For a long time I have avoided taking British Airways due to it’s poor past reputation. Yesterday I traveled on BA 34 from Kuala Lumpur to London Heathrow, I boarded the flight with an open mind, over 12 hours later I disembarked feeling very happy because it is always good to see an airline make visible impro...

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10/6/2019 John Prescott

✅ Trip Verified | Austin to London. Another pleasant flight on an ageing 747. After the horror of discovering one of us was allocated a centre seat, meaning effectively sleeping next to a stranger, she kindly swapped seats so we could be together. For a couple the centre seats are really quite nice and you feel you’re in your o...

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10/6/2019 M Jones

✅ Trip Verified | London to Kuala Lumpur. Better than I was expecting after reading the other reviews. The seats are great and service was very friendly on this leg (less so on the return). A few areas need improvement: 1) Separate toilets from economy 2) Dedicated crew for the premium economy section rather than added onto the...

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10/5/2019 James Kelly, Boeing 777-200 (772) Three Class v3 seat 32K

Width of seat was alarming. Paid extra for exit aisle . However seats were not sold out so people were allowed to occupy at no charge.

10/5/2019 Gary McLean-Quin

✅ Trip Verified | Return Edinburgh to London City BA's CityFlyer remains the most pleasant way to get to and from London from Edinburgh. The Embraer 190 has much better legroom than the 170 so look out for the type flying when booking. The blue leather seats and 2 - 2 layout make for comfort. Trip to London City on Oct 2 at 08:...

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10/3/2019 Kirill Grin

Not Verified | I wish I could give a zero. I was booked on a flight from Newark to Madrid via London. I come to find that the minimum layover time in London is 1 hr. My flight layover in London was 1hr5min. British Airways promised that the arriving and departing terminals in London were the same, but that was a total lie. My wi...

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10/2/2019 Malcolm Kaye

Not Verified | Gatwick to Alicante. On my outbound flight (23 Sept) I gave BA almost 10 out of 10 across the board in a review they invited me to complete. On my return flight (26 Sept) it was a different matter. From entering Alicante airport up until boarding the service was by comparison below standard (except the VIP lounge...

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10/2/2019 Dennis Le Quesne

Not Verified | One of the reasons we traveled club class was because BA have lounges where you can get away from the usual airport chaos and screaming children. BA don’t tell you there is no lounge at Kos airport. Limited seating. Very noisy limited facilities. Not sure I will spend so much on air tickets with them in the futur...

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