✅ Trip Verified | Gatwick to Malaga. Check in was fairly quick. The check in area at Gatwick is quite nice although they are failing with general upkeep. The whole area needed vacuuming and there were stains and signs of chewing gum on the carpets. If you’re not going to look after it then you better just having normal airport flooring. The lounge at Gatwick is really nice and whilst it was very busy, there were still available comfy and desk style chairs to suit. The food and drink offering was very good. Tasty and varied. On board I was lucky to be able to book the exit row, which actually makes the seats better than club in my opinion. Food and drinks service was fairly slow although being near the front this wasn’t a problem for me. The food offering is fairly poor really, a couple of sandwiches or snacks.. drinks selection is better. What was very nice was, near the end of the flight I was given a free glass of champagne for being a silver member. I wouldn’t expect this, and I’m sure it’s just because they had a bottle to use up, but it was a nice gesture to show to frequent flyers. Still no WiFi or WiFi based in flight entertainment offered. Priority bag tags as usual are kind of irrelevant. My bag took quite a long time to come through and was preceded by dozens of non priority bags. Overall a decent flight, and very good value as I paid using avios. Being silver and getting lounge access and free seat selection was a massive plus.
✅ Trip Verified | Boston to London Heathrow, was excited to experience A380 for the first time. Paid a steep $91 for the seat selection on the upper deck. Was very comfortable with storage cabin beneath the Window. Seat itself was the standard one, comfortable. The boarding was efficiently managed for such a large aircraft. There was never a massive crowd in front of the gate. The inflight service for the outbound leg was less than ideal. The food was very mediocre at best - not worth losing sleep over it. There was serious bumps along the way midflight. The A380 being so massive easily absorbed it. Return was on a B777 - flight was not full but almost full. The inflight service and the food served were both remarkably better than the outbound journey. The baggage drop area however was a disaster. None of the machines worked and there was single kind hearted person assisting passengers. The boarding was again very orderly. Both outbound and inbound IFE was good but not as good as some long haul carriers. If both legs had similar cabin crew and food I would have scored them higher.
✅ Trip Verified | London to Cape Town in First and our first taste of the new 'soft' product. Still, unfortunately, a 30 year-old 747 that hadn't had its refurbishment and was showing its age. A wardrobe door that's falling off its hinges, a non-touch touch screen and a cupboard door in the washroom that won't stay shut don't pass muster in First and blemish the impression of the positive changes in the on-board service. The young mixed fleet crew did a reasonable job and served drinks and food efficiently without the wait other reviewers have complained about. Care was also taken in preparing and plating up the food. For once, nothing was overcooked and even the beef was decent. Bedding is also improved, with a good quality duvet and large pillow. The IFE remains the same low-res screen quality and the new headphones are uncomfortable worn for more than the duration of a single film. The goodies bag is much better and worth taking home. Overall, a pretty good flight, but it remains to be seen what BA will do with its long-in-the-tooth First Class when their new Club Suites are launched.
Good seat, however you have to awkwardly step over the person next to you to get out of it. Also you have to awkwardly face them before you put the screen up. Nice White Company bedding and pillow, however the screens are TERRIBLE! They are tiny, fuzzy and bad sound quality. I would recommend bringing your own ipad to watch movies on this plane .
✅ Trip Verified | This review is specifically aimed at the excellent cabin crew on BA 174 from JFK New York to Heathrow on Tue 14th May. I was travelling back from New York following a few days break with 11 girlfriends. Check in and boarding was all on schedule,however it was identified that there was a technical problem and the captain advised passengers that some assistance was required to rectify the issue; this resulted in over an hour's delay leaving NY. Despite this annoying delay, the cabin crew more than made up for this. They were friendly, polite and couldn't do enough to ensure our journey was comfortable and enjoyable, they were all exceptional, even those that were not serving in the section I was in. I do hope that this information is passed on.
✅ Trip Verified | London to Aberdeen. Before boarding the flight I was forced to check in my bag at the gate because apparently the flight was full and I was boarding in Group 5. I was traveling with the permitted allowance and discussed with the lady at the Boarding Gate. I saw people boarding with Tax free bags on top of the other bags. Being almost the last on the plane, there was free spaces to accommodate bags. I was not happy because I had the permitted allowance.
✅ Trip Verified | Gatwick to Dubrovnik. Overcrowded lounges, business class seats same as economy with middle seat empty. LGW lounge opens one hr before some EU flights in morning only and met by a large queue. And now frequent flyers don’t get free baggage anymore on long haul cheap tickets.
This rear facing window seat is very private; however, it is very tight and closed in with very little visibility outside of your seating area. If you are at all claustrophobic you may be bothered. I don't normally have this issue, but had to change seats with another passenger.
Seat 41G contributed to the worst airplane trip I ever endured. Legroom is bad due to the famous "metal box" under the front seat. With the close proximity of the toilets, your hear every details of the marvellous sounds produced in these not-at-all-soundproofed cabinets. The aisle next to you is where the fairly long queue for the bathroom forms. People waiting do use the top of your seat as a standing armrest, much like a convenient bar counter for casual talk with your toilet companions, making 41G an ever shaking massage seat, which may sounds lovely but isn't a nice thing for a 10h night flight. On top of that on this particular flight we were served dinner very late, due to a shortage of meals. Cabin crew was lovely but totally overwhelmed by the situation. Seat 41G already means you're going to have a meal at the very end of the service, but here we were already very sleepy when eventually the crew managed to find us something to eat. This led to an awkward situation where another crew member offered us an "herbal tea for a good night of sleep" as we were only starting with the starter salad of the meal. In the end, I found that the seat design and cabin arrangement of this BA A380 were very bad. Even though the crew seemed very nice and professionnal, and the plane well handled and on time, we did not not comfortable in those seats. By comparison, the trip in 25C for the outward journey was far better.
✅ Trip Verified | I paid an extra £500 for two Premium economy seats on this long haul flight and was very disappointed. The seat felt small and was shabby, the tv screen was small and very dark. I tried to adjust it but it was still unwatchable. The whole experience was very poor, not Premium in any way. The return flight was a code share with Japan Airines which was Premium, a whole different experience. I would be happy to pay for their Premium seats. I would advise avoid British Airways Premium economy as it is far from Premium. I felt a complete waste of £500.
✅ Trip Verified | Faro to Heathrow. Flight was very good no issues at all but yet again baggage collection was a disaster. We fly club or first all the time and without fail the baggage is always last off. Spoke to BA desk and they were clueless and had no idea why this happens or how to stop it and correct it. Same happened on flight out too. It is a shambles and a disgrace. Waited 39 mins got cases at Heathrow and this is unacceptable will kit be using them again. Avoid at all costs.
The seat is OK. No more. Unlike the 777, There's plenty of storage space. But only for window seats on the upper deck, where I was seating. The tiny drawer next to your feet is stupid. The location is ridicules. When your seat is in takeoff/landing position it’s hard to reach. The moment you recline, that drawer is completely out of reach. Again, unlike the 777 where there’s nowhere to put your phone, headphones, water bottle, etc, here the window seats have tons of storage. In lie flat position the seat turns into a decent bed, but its SHORT. I’m 187 cm (6’2) tall, and I couldn’t lie on my back with my feet straight. Had to bend or lie sideways. I’ve flown business before on AA and Iberia and had no problem lying with feet stretched all the way, so this was very disappointing. Service was great, so was the food. It was the first time I flew in the upper deck of a 747-400. Had to it before the queen of the skies will disappear from our skies. A great experience indeed. Feels private, secluded and special. Unlike the horrible 8 across business class configuration everywhere else on BA’s planes, this was a great experience. One I’d very much like to have again. Oh, and BA’s first class? That’s a business class seat on AA and many other airlines. It’s funny how sad BA is. They’ll FINALLY get their business class up to par with the rest of the industry later this year, but it’ll take years before all its planes will have it. Until then- no BA business class for me, no matter how cheap it might be, unless it a 747 upper deck!
The seat is OK. No more. There's ZERO storage space once you recline. The tiny drawer next to your feet is stupid. The location is ridicules. When your seat is in takeoff/landing position it’s hard to reach. The moment you recline, that drawer is out of reach and there’s nowhere to put your phone, headphones, water bottle, etc... In lie flat position the seat turns into a decent bed, but its SHORT. I’m 187 cm (6’2) tall, and I couldn’t lie on my back with my feet straight. Had to bend or lie sideways. I’ve flown business before on AA and Iberia and had no problem lying with feet stretched all the way, so this was very disappointing. Service was good, so was the food. But this 8 seats across configuration is the worst business class ever. Whoever invented it and whoever approved it should spend the rest of their days seating in those seats. Crammed up, unsafe, no privacy. I booked this ticket because it was the cheapest business class fare I could find. You get what you pay for. Oh, and BA’s first class? That’s a business class seat on AA and many other airlines. It’s funny how sad BA is. They’ll FINALLY get their business class up to par with the rest of the industry later this year, but it’ll take years before all its planes will have it. Until then- no BA business class for me. No matter how cheap it might be.
New style plane with decent media screen, window was in a good place for seat, foot rest available and recline made overnight flight quite comfortable
Seat comfortable but the plane was old with old style media screen with grid lines running through it, as was day flight had no need to recline seat so cannot comment
✅ Trip Verified | Vancouver to London. An excellent flight on BA. I travel this route several times a year and generally BA are much better than AC, Especially on this flight, BA were way ahead of the competition. Seats comfortable, food pretty good for economy, decent wine and the in flight crew, simply outstanding. Professional, smiling, friendly. They embodied BA at their very best.
✅ Trip Verified | Gatwick to Tenerife. All so wrong. Lounge really overcrowded / food on the plane pretty horrid, left most of it. Paid for and travelling Business Class and allocated four rows away from my partner, this is normal procedure. Apparently on top of a £2000 six night holiday I should have paid another hundred pounds plus to sit with my partner - total madness. This is an airline with a self destruct button, such a shame.Have just booked Norwegian for our next flights to Barcelona and Buenos Aires, did not even bother to look at BA.
✅ Trip Verified | Washington to London. Having travelled out to Washington from Heathrow on 23/04/19 First Class I wasn't overly impressed. Although the Concorde Room was relaxing and comfortable, the bar staff were a mixture of attentive and somewhat dismissive. The cabin crew were polite but quite surgical in their manner which gave an overall impression of a cold and clinical approach. My return journey couldn't have been more different. The BA lounge was very well presented with a fantastic choice of both food and drink but the hi-light of my return flight were the engaging nature of the cabin crew. Nothing short of amazing. I was offered the usual amenities upon boarding but what set this flight apart from the start was the very happy and friendly nature of the crew. Absolutely nothing was too much trouble and they took the time to chat with me and showed a real general interest in what we talked about. Demeanour was perfect with both a very professional yet relaxing and engaging approach. A fantastic sense of humour and seemed genuinely delighted to assist. Having had mixed levels of service with BA and always flying Virgin I think BA need to track down this staff member and use her as the model for all future cabin crew training.
✅ Trip Verified | Rome Fiumicino to London City. A BA Cityflyer service. No wait to check in. Aircraft was not full. We pushed back early and arrived early. This route still has complimentary refreshments in economy, including wine – a great bonus and pleasant surprise. Cabin service was pleasant and professional. A really excellent flight.
✅ Trip Verified | London to Shanghai. The most disappointing business class I have flown in a long time. The plane was old, worn and dirty (there were crumbs of food on the seat and the floor from a previous flight), It took 2 hours to for drinks service to reach my seat after take off - the food followed shortly, which was over cooked. They seemed to be short on staff. However, what made me really angry was that there were people in the cabin who had had both drinks and food and were having their beds turned down before I’d even been offered a drink. The service was exceptionally poor. I am flying home tomorrow and am not looking forward to the flight. As a Gold card holder, you might have thought BA would check their frequent fliers are being looked after? I’ll return to using other airlines in the one world group for my long haul trips, such as Cathay, JAL or Finnair. The only reason that I’ve given more than one star is that I managed to sleep quite well - the bedding and pillows were good. Ultimately though - sorry BA, not good enough.