British Airways


Customer reviews

9/16/2019 Graham Lee, Airbus A380-800 (388) seat 80A

We always try to book exit seats for the legroom, wife tall, me generally larger! +Lots of space, not too much toilet traffic, -no window, no cubbyhole to put books/electronic devices. Pull out table was small and too close to my stomach + a bit of a faf to pack and unpack. Liked the position and space to spread out. Have booked...

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9/16/2019 John Tavendale, Airbus A380-800 (388) seat 57E

We were moved from the right side two seats to two of the middle three (upper deck business class) due to a flight change by BA, on the first leg to London we had the two far right seats facing in opposite directions which were inconvenient for myself in the widow seat facing backwards, as the bed is difficult to make up, all fo...

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9/16/2019 David Ellis

Not Verified | London to Kefalonia . The T5 Galleries lounge is showing its age and was packed at 9:30 on a Saturday. Boarding was by the now standard groups, which meant waiting 15 minutes in a queue and then 10 minutes on the bridge. The flight deck then informed us that we’d be waiting on a stand for 1 hr 20 minutes before o...

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9/16/2019 K Thayne

✅ Trip Verified | London to Dublin. It was never my choice to fly with British Airways and I will never fly with them again. I was supposed to fly with American Airlines from the USA to Dublin, but I had a connecting flight from my origin city to Chicago. Unfortunately, my first flight was delayed due to weather, which caused m...

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9/15/2019 Susan P, Airbus A380-800 (388) seat 2K

A380 first class seat. Roomy, if a little old fashioned. Layout could be much better but very comfy for an overnight or long flight.

9/15/2019 Ian A, Boeing 787-9 (789) seat 33C

I was very disappointed with the economy seats on the Boeing 787-9, I was in seat 33C, having not flown long haul for several years, the last time being on a Malaysia 747-400, I felt for a flight of 13 hours the seat pitch and width were totally inadequate. 31inch seat pitch that seemed much tighter and 17.5 inch width. Luckily ...

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9/15/2019 P Varamos

✅ Trip Verified | Gatwick to Seville. When my son and his girlfriend proceeded to drop their hand luggage a member of staff insisted in making them pay 50GBP because one of the suitcases was 4cm oversize, and he insisted that it was not a hand luggage. Staff said that if he did not pay, he would lose the flight.

9/15/2019 M Dean

✅ Trip Verified | Hong Kong to London. An email on the 25th August advising us that this flight was cancelled and the hours spent on hold never speaking to anyone, what a total awful nightmare. Then the email at 6.00pm saying I must be delighted to find out my flight has not been cancelled. All slots in the Elemis Salon were al...

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9/14/2019 Nancy Joa Rubaloff, Boeing 747-400 (744) v1 seat 3A

Horrible. Completely unacceptable for 1st class. Uncomfortable seat, very little storage. Mattress seat cover was a joke and made for a sleepless overnight flight. Air France business class and premium economy were MUCH better for much less money.

9/14/2019 David Taylor

✅ Trip Verified | London to Abuja-flight full, aircraft an older version of 777-200. Evening meal served which was very ordinary but we arrived more or less on time after dodging thunderstorms near Abuja. Return flight delayed - pilot strike meant our aircraft had been parked at Lagos - and had to be flown back to Abuja with a 2...

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9/13/2019 Alex Blackstock

✅ Trip Verified | London to Bangkok. What an awful plane. Seats are just about OK going. Coming back it seemed like a bar going across the bottom back part of the seat. Really uncomfortable. The meals are fine but alas the last meal is served just over an hour before landing and rushed. The main problem is the entertainment on ...

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9/12/2019 Lee C, Airbus A380-800 (388) seat 4E

These two seats under the neon blue glowing light. That is not switched off during flight. If you are sensitive to light avoid if you are planning on sleeping

9/12/2019 W Dawson

✅ Trip Verified | Belfast to San Francisco via London. Check-in at Belfast City was fast and trouble free and security was completed with-in just a few minutes with no queues to mention. Boarding was direct from the Business Lounge and on time as was departure. A full breakfast service was carried out including hot towels, hot ...

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9/11/2019 Tony McLaughlin

✅ Trip Verified | London to Gothenburg. BA are getting a lot of bad press - deservedly so at present with strikes, IT glitches, baggage problems. However extreme cases will always be highlighted. Two recent flights on BA, and very happy with them. Flight to Gothenburg on A319-100, pushed back 25m late due to a potential technic...

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9/10/2019 K Pellberg

✅ Trip Verified | Mahe to Stockholm via London. Checked in online before the flight but had to do the bag drop. Was met by a rude lady at First class check in and the process took about 20 minutes, don’t know why, no apology. The boarding was in time. The welcome wasn’t especially friendly, just pointing the direction where to g...

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9/10/2019 L Sawden

✅ Trip Verified | Orlando to Gatwick. Terrible flight experience, bed bugs in old Club world seats, missed meals, poor service. Complaints is outsourced to a German company who aren't even part of BA! Do not fly BA and club world is a waste of money.

9/9/2019 SeatGuru User, Boeing 777-300 (773) Four Class seat 49A

I flew from LHR to GIG on seat 49A and I was very surprised. Very comfortable seat for economic class standards. I didn't feel cramped at all, although the seat is not alligned with 48A. I would definetely chose 49A if I travelled in this aircraft again.

9/8/2019 John Allan

✅ Trip Verified | Glasgow to Tampa via Gatwick. Early morning flight Glasgow to Gatwick. Flight dud take off at 6.45. Boarded with doors closed by 6.30 bug did not depart till 7.10 due to Gatwick being busy, smooth flight down. Gatwick to Tampa, according to manage my booking, aircraft changed 2 days prior to departure. At boar...

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9/7/2019 S Bailey

Not Verified | Orlando to Gatwick. Travelling home was extremely disappointing. The aircraft was dirty - drink stains on the side of the cabin and the remains of chewing gum on the seatbelt. The aircraft aisle was so narrow you had to walk sideways to prevent bumping into other passengers. The aircraft had a broken toilet and l...

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9/6/2019 M Leyton

✅ Trip Verified | London to Abu Dhabi. This is the daytime flight from London. A very good flight. The food was excellent for economy (particularly in view of Etihad‘s disastrous changes in food service). The children’s meals were excellent. The entertainment system was great with a good selection. It makes a big difference hav...

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