British Airways


Customer reviews

9/6/2019 Michael Papalamprou

✅ Trip Verified | London to St Petersburgh. Huge disappointment for BA business class service in European routes. Seat pitch has been reduced to 30" over the last years (from 34") at the expense of passenger comfort. Seat width is the same as economy with empty middle seat. Food for me was half-empty plates representing a deli ...

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9/5/2019 Abdallah E, Boeing 747-400 (744) v1 seat 5E

Bright "mood" light bar attached to bulkhead behind and above seat during dinner is unpleasant if you've already eaten and wish to sleep. Cabin crew are unable to turn it off because it is connected to ceiling lighting.

9/4/2019 J. Knopf

Not Verified | London to Johannesburg. British Airways is one of the few commercial carriers in the world that charges an exorbitant amount in fees when booking travel. But in addition, if you want to ensure you and your spouse will sit together on the flight, you need to pay a high price to secure seat assignments. With that s...

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9/4/2019 E Piers

✅ Trip Verified | Sydney to London via Singapore with British Airways. I made the mistake of ordering vegetarian meals on this flight - the food was horrendous, I was served an indistinguishable uniform mass of what appeared to be mashed, overcooked potatoes (and maybe other vegetables, I am not sure) for one meal and an ice co...

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9/3/2019 Abdallah E, Boeing 777-200 (772) Gatwick Three Class seat 36K

Very nice refurbished cabin, mood lighting, USB port and new big IFE. Comfortable seat with moveable armrests in a 3-4-3 configuration. G-YMMC.

9/2/2019 Patrick mc coy, Airbus A380-800 (388) seat 80A


9/1/2019 A Foster

✅ Trip Verified | I have to say travelling in Club Europe is a waste of money. The food was no better than economy food from the past. The seats are just the same as in economy although you get a middle tray, and probably worst of all the cabin was full of a lot of arrogant people who thought that just because they were not in e...

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8/29/2019 Abdallah E, Airbus A380-800 (388) seat 14J

I had 14J and my son had 14K. This plane even though it's a 777 was the same as the 388. no difference. No room. no side tables no storage. small seats. whole seat does not lie down, only seat back. pull ottoman down from seat in front of you. very small. very uncomfortable. FA were wonderful. . But over all very dis...

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8/29/2019 Abdallah E, Airbus A380-800 (388) seat 52K

I had seat 52K and my son had 53K upper deck. I had no storage except one little storage compartment. No place to put anything. It was very small. seat was small and I am not a huge person. My son is a fair size man, and he was crammed into a small seat. he at least had a side area next to the window to put things. the se...

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8/29/2019 Rangamani Vinjamoor

Not Verified | I had a stress free journey with my 8 yr old autistic son and 6 yr old girl from Chennai to London by British airways. The Chennai Ground Service Manager recogonised my sunflower lanyard and came forward to help me throughout the services right from pushing my trolley, screening the luggage, checking through the ...

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8/28/2019 Alison Beck

✅ Trip Verified | Edinburgh to Kuala Lumpur via London. I have just returned to KL from an extended visit in UK seeing family and friends. My return flight was BA033 from Heathrow to Kuala Lumpur on Monday 26th August 2019 at 21.10. I was greeted by the most delightful air hostess whose name I didn't quite catch. The point I wi...

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8/28/2019 N Trabolini

✅ Trip Verified | I was supposed to fly from London City to Amsterdam on 24/7, Business Class. Once at LCY, my early pm flight appeared as cancelled. A state of confusion broke out at the airport, with people trying to find alternatives, however I managed to be rebooked on a later flight. On a busy day, I waited for hours at th...

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8/26/2019 Hungpin Hsieh

✅ Trip Verified | I purchased a ticket for Dublin to Mauritius on British Airways for 23 Feb 2019. On the day of travel, a few hours before the departure time, I realized that I would not be able to make it and so I got in touch with British Airways on Twitter advising them of my cancellation. When I arrived home, I asked them ...

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8/25/2019 Shixin Chu

✅ Trip Verified | London to Shanghai. The Concorde room in Heathrow Terminal 5 was amazing, the dinner experience was great and the food was delicious. However, the First galleries was overcrowded and the buffet was bad. On the plane, the crew was very friendly and nice. Dinner service was finished 1 hour after take off, the fo...

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8/24/2019 Natalie James-Deegan

Not Verified | Good morning. I would like to write a review for British Airways. It took me a while to write this review as I it took me a while to get over what happened to me. But I feel that the way British Airways behaved needs a review for their valiant efforts. Last year I went with my 9 year old son and my 80 year old fr...

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8/24/2019 M Simpson

Not Verified | I have often flown British Airways and have considered them a good airline. However, their customer service has fallen to such a level that I must say it is terrible. If you have no problems this is a good airline. If you have any problems you will not be able to get any help. I recently flew to London from Chica...

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8/23/2019 Rick D, Boeing 747-400 (744) v1 seat 41G

A power box located under the seat directly in front, partially obstructs foot area.

8/23/2019 O Morton

✅ Trip Verified | My flight was cancelled 3 days in a row. Was flying out on Thursday and finally after days and hours of arguing with BA, I got a flight out Saturday night with Swiss Air. They on the other hand actually fly and on time. Everything about the customer service, customer relations has been terrible, hours of waitin...

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8/23/2019 Andrew Miao

✅ Trip Verified | Hong Kong to Copenhagen via London. The whole experience is a nightmare to me and my wife. My wife lost her luggage ever since the first day of our journey on 1st August because our two pieces of luggage were left in Heathrow Airport by BA staff when we took the transit flight from the UK to Copenhagen. We wen...

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8/22/2019 A Norton

✅ Trip Verified | London Gatwick to San Jose Costa Rica. This was a very similar experience outbound and inbound. I am sure the plane was the same. I am a gold card holder and until this moment have always chosen BA. I am seriously considering not doing this again. The 777-200 we flew in business was dirty and old. I flew my fam...

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