✅ Trip Verified | Their customer service is horrible. Lost our bags. Here we sit in London after 2.5 days of wearing the same clothing. We fly out in 3 hours to Barcelona for a 14 day cruise and have pretty much lost any hope of being reunited with our bags before we go. I spent so much $$$ on this trip to celebrate my husbands 60th birthday and our 5th wedding anniversary. It was supposed to be our trip of a lifetime. We have really been trying to make light of things, but not getting our bags today, as it's now Friday and we left on Tuesday AM from Seattle, is heartbreaking. Not one single person at British Airways has handled this with any kind of urgency or empathy, for that matter. One customer service agent even asked me if we would be OK getting out to Heathrow to "pick them up." Truly the worst customer experience I've had.
21F is a Rear Facing Business/Club seat. If you are with a traveling companion in 21E, it's nice..but rather odd when it's someone you don't know as there is no privacy wall between E and F. The seat itself was comfortable and I was able to sleep OK, but having to step over the person in 21G to use the lav was just weird. Service was awkward too, as the F/A had to use the little pass-through divider over the 21G customer. So bizarre, but the entire Business Class cabin is like that. Not a good configuration.
3A is a mixed bag if a seat. Positves: direct isle access, window seat and great view of the engine/wing. Negatives: noisy as near galley. Very noisy!
✅ Trip Verified | London City to Zurich, I fly this route a lot, around 8 times per year, The flight was delayed initially by an hour, I was kept up to date via the app so I was not disappointed. Around 45 minutes into the flight one of the crew member came over with a card in his hands wishing me a Happy Birthday followed by a bottle of Champagne, Brandy etc, this was totally unexpected, it made my day. Thanks to the crew.
Seat 50A (with its "missing window") creates a dark cocoon for the transatlantic flight home to the UK. You are secluded, draught-free and perfectly settled for a good night's flight home on the quietest airliner in the skies. Plus, you are a short walk from the most-spacious toilet on any airliner in the world - front toilet, above the drivers, with room to dance! Your companion in 50B faces forward onto a very spacious floor area, with several curtains to "kill" the draught which might come up the forward staircase from First.
✅ Trip Verified | I booked a flight from Bucharest to London and return and when we were at the airport, they informed us that the flight will be delayed for 5 hours (from 8am to 1pm), then another 1 hour and a half (until 2:30 pm). We lost the money we paid for the bus tickets and they would not refund. Returning to Bucharest our flight was delayed and they did not inform us about it. I understand that unforeseen situation can happen, but I have never seen such a poorly prepared company in my life.
✅ Trip Verified | London to Calgary. Thank you to James, a Club World flight attendant on BA 0103 April 15, 2019. His service was impeccable, attentive and delightful. I thoroughly enjoyed the flight.
✅ Trip Verified | Vancouver to London, we were upgraded to business class at the airport. The staff were absolutely delightful and had a fabulous trip. Really they could not have been more helpful and I would recommend them.
Not Verified | Miami to London Heathrow with British Airways. Top deck of 747 with one experienced and one new crew members. Perfect welcome and appreciated the method of selecting what and when to have for breakfast. Had a starter and then settled down and slept better than expected. On-time arrival and AA Arrivals lounge was quiet with good showers.
WORST Transatlantic flight I've taken in many years! The only good thing was the flight crew were lovely. The plane is so old, the entertainment screens terrible quality and tiny with fewer choices than I've experienced in a long time. Seats so uncomfortable. This plane should not be used for 9-10 hour+ flights! The flight from AUS to LHR is a new plane and quite nice, BUT this LHR to AUS flight was shameful! I may never fly again if this is what we get.
✅ Trip Verified | Houston to London. The plane left an hour late while an engineer dealt with a problem. I’ve no problem with that, I like travelling safely. I thought, well I’m sure I’d booked an aisle seat online but it appears it was a window. I missed out on the airline meal and when I realised I buzzed the steward and requested a sandwich and water, explaining the problem. He fetched me a sandwich and various bits he’d scrabbled together from the kitchen. Later when the liquid refreshment cane round, both my neighbour and I requested water and I had to reach across him for my drink as he helped himself to his drink and left me to it.
✅ Trip Verified | London to Delhi. The worst business class trip for us. Seats much smaller than business class on Singapore Air, Thai International, Eva Air, Qantas; Not seated together - same surname, Mr and Mrs - but moved after. No privacy on middle seats; one tiny drawer is only storage for shoes, iPad, makeup and sponge bag, book etc. Film/TV selection was very limited and my choice wasn’t working. The food was very poor - main course congealed and so basic with a dessert that was pathetic, no tea, coffee, or chocolates offered to us. Breakfast had no jam with the croissant. Nobody came round during the flight offering extra water or other beverages. The crew didn’t put themselves out. If one pays more for business class one expects more and we didn’t get it. I would never choose to travel BA again.
Excellent seat with the bulk head. Magazine rack can be used somewhat as a foot rest (use a good pair of thick, clean travel socks). Recline excellente and often as Silver or Gold you'll have seat next to you free if the loads are low.
✅ Trip Verified | Bucharest to London. My flight with British Airways was 7 hours delayed (from a European destination to London). I applied for compensation for this delay. Initially I was informed that under EU regulations I would receive 400 Euros compensation, to be informed 4 days later that this was an error and that I was no longer getting compensated. British Airways argued that sickness of a crew member is considered extraordinary circumstances (comparable with weather issues) and that therefore, they do not have to compensate passengers for this flight. However, there are court precedence cases that clearly show that crew sickness is not to be considered an extraordinary circumstance and that it is in an airlines responsibility to have a contingency strategy for such cases or compensate if they do not. I have talked to the manager of customer service and was told that there is nothing they can do as this is their policy. I believe that, if not on legal basis, British Airways should have compensated out of customer service reasons because a 7 hour delay (within Europe) is significant. Many times I picked to fly with British Airways based on the expectations of good customer service in the case of anything going wrong. But this experience proved to me that it's not worth investing that extra money into flying with British Airways.
Used to think this was the best seat in the house - it is for day flight but have now been kept awake on 2 night flights by inconsiderate cabin crew in the galley. Food service noise is one thing but all night chatter is totally unnecessary but unfortunately common lately. The forward cabin is still probably the best but I would go further forward if you want to sleep - and accept the aisle access problem.
The world traveller plus cabin is spacious and has a small number of seats. 20E is wide, good legroom and good recline. Unfortunately if the row in front fully recline you cannot get out without climbing over your neighbour. You can hear the loos but it's not that loud. The overhead luggage bins are huge, which is great because the luggage allowance is generous. The entertainment system has a large screen and great selection of films. The food was good with standard average BA service. Overall worth the extra cost over economy. I didn't find the Dreamliner particularly quiet compared to other modern aircraft, personally I prefer the 757.
✅ Trip Verified | London Heathrow to Bengaluru. I found the crew very friendly and even humorous! Whenever the airhostesses passed through the aisle (I was on a seat next to the aisle) we would exchange some friendly comments which almost always lead to muffled laughs! One air hostess admitted that she enjoyed such conversations which made the stress of her work lighter!
Not Verified | Madrid to London. We paid for business class and then paid for specific seats. The original booking was from Iberia (part of IAG which operates BA, Iberia and Air lingus) BA clearly do not integrate into Iberia's systems since after paying for and closing our seats, upon checking in we found our seats had been changed by BA (these flights were operated by Iberia and BA, BA being the return leg from Madrid to London Heathrow). BA explained that they would have to check if we were due a refund - total joke since we paid for the seats. Additionally the BA said the flight was full and could not change the seats. No explanation as to why we paid for specific seats in business and they were changed by BA without notice. We'll accept the refund on this occasion since there is nothing else we can do and never use BA or Iberia again which is a shame since Iberia CS has always reflected all and IAG / BA has let the customer down, again. Just simply poor BA and low bar as always, expected more for full fare business class. Rated 1/10 since as we were let down and did not receive an explanation and were initially told that we would not get a refund on the paid for allocated seats!
✅ Trip Verified | Dublin to London Heathrow. British Airways offered a very good overall service on this flight. I booked online and found that process very easy. The caveat was not being able to select the seat I wanted ahead of travel without paying another fee. The check-in lady was very friendly and helpful and gave a good account of herself. The flight departed on-time and the captain made frequent announcements. Within the previous two weeks I had flown with BA twice within Europe and this flight was by the best of the 3 thanks to the staff. The flight was relatively short but well managed with a nice drop down map and staff visibly make a real effort. One curiosity was the staff handing out UK landing cards The flight was punctual and reliable.
This is the worst business class seat on the plane. Everyone who comes from the galley kicks this seat as it sticks out into the aisle about 10 inches. Seat 1 G has the same problem. Luckily for me the plane was not full so I was able to re-locate to another seat.