Cathay Pacific

3.7
1,282

Cathay Pacific Fleet


1556 Cathay Pacific reviews

5/28/2019 Abdallah E, Boeing 777-300ER (77G) v3 seat 55J

Although this is bulkhead seat and by the Galley, everything about its location was just fine mainly because the flight attendants close this Galley after meals and use the rear Galley only. The seat also seemed to recline just a fraction more because of the bulkhead.

5/26/2019 S Warten

✅ Trip Verified | Vancouver to Hong Kong. Wonderful flight, don’t know if could ever go back to economy!! Flew business class in a lovely little pod type chair. Was able to fully recline and get a decent sleep on this 13 hour flight. When you push the recline button it slowly reclines into the footwell and headrest that is self contained, so you don’t disturb anyone else at all. My husband was in pod next to mine, and by leaning forward we could see each other and talk. Was not hungry on boarding (after snacking in lounge), so just had cheese platter and glass of wine while watching a movie then settled in to try and sleep. Cabin staff were fantastic and friendly. Enjoyed full breakfast about 2 hours before landing. Snacks available anytime if wanted, eg caramel popcorn, ice cream, salad, noodles. If you have to do a long flight over night then this is the way to do it.

5/22/2019 Eka, Airbus A350-1000 (351) seat 40A

Very spacious legroom seat in front of economy class. get the food first. own wall mounted tv. good recline.

5/21/2019 Douglas Coster, Airbus A350-900 (35G) seat 15G

Quite possibly the best equipped flight I have ever been on. It helps of course that the A350-900 is one of Cathay's newest aircraft! The seats lie completely flat, there is a new and huge touch screen TV, and the meals and service were superb.

5/17/2019 Danny C, Boeing 777-300ER (77A) v4 seat 30D

As the only lavatory dedicated for PEY was on right side, pax on ACDE seats will cross on the extra space in front of bulkhead.

5/16/2019 R Dalini

✅ Trip Verified | Seattle to Hong Kong. I was pretty excited to fly premium economy on the A350. The seat was not as amazing as I was expecting. Great design and storage, not as comfortable as the extra cushioned Boeing 777-300 PE seats. As always, food was very boring. It's almost always the same. Same starter, same main and same ice cream. Extreme consistency means lack of excitement. And, of course, same breakfast as always. The presentation of the food as always very sterile and basic, making the food taste even worse. Flight attendants robotic but still helpful. Overall not at the level of most of the other premium economy experiences I had with other airlines. Not worth the price.

5/15/2019 Raewyn Murray

✅ Trip Verified | Auckland to Dublin via Hong Kong. I found Cathay Pacific terrible. 6 of us travelled in cramped seats and the food was terrible. We didn’t get what we wanted because they ran out. One dinner I handed back because it was disgusting. There was no offer of anything else. I had heard great reviews but don’t think I will fly them again. As a family of 6 adults this has cost us a lot of money and it was the worst trip I’ve ever experienced. Unfortunately we have to on the way home on Thursday. I think we should be upgraded as this was the worst travel I have ever had. I have told others about our trip and they don’t want to fly Cathay now either. Disgusted family of 6.

5/15/2019 T James

✅ Trip Verified | I used to fly Cathay Pacific Business between Europe and Asia (and was disappointed with the service) but had to fly Premium Economy this time due to the high price during holiday season. Overall I think it represents better value than business class. Check in at London Heathrow was fully automatic - you have to print out the boarding pass, luggage tag and attached it to your bag and drop it using a machine. Not an issue here. Boarding was smooth and easy and we took off on time. Hot towel and welcome drink were provided. I was able to secure the first row of the cabin and found the leg room much better than other seats in PE. However the screen is stored below the arm rest so if you plan to watch a lot of movie or have gate to gate entertainment this is the row to avoid. The A350 used for Hong Kong to Taipei sector is far superior than the B777 for long haul. I found the food and service ok - given the fact that it was sub standard in business class. One thing I don't appreciate is unlike EVA which I often fly with, the toilets were not regularly cleaned. I also found the selection of movies poor. When I booked my Premium Economy ticket I was inform that the flight from Hong Kong to Taipei would be operated by A330 without PE so I was allocated a seat in economy. When I arrived at the gate I spotted that it was changed to A350 with PE and check with the ground staff if it is possible to get a seat in PE. I was told that the airplane was still an A330 and there was no PE available - that proved to be totally wrong.

5/14/2019 T Barter

✅ Trip Verified | Sydney to Hong Kong. It is sad to see Cathay Pacific fall from grace. I have flown them for many years however today was my first flight with them for over 3 years. What a shock. From the old tired plane, no warm towels, no welcome drink, no snacks, absent staff and incredibly poor meals it was all downhill. The biggest shock was the poor service. I used to recommend Cathay Pacific, no more. Very sad

5/13/2019 Abdallah E, Boeing 777-300ER (77K) v5 seat 45G

This variant has 10 seats per row in economy (3/4/3) - as opposed to 9 (3/3/3) in other configurations. To achieve this the seats are less comfortable, and you are closer to the person in the next seat. The seat width may be more-or-less the same, but there is more than your bottom that needs space. Importantly, the other thing done is to make the aisle narrower so that if you have an aisle seat you are inevitably going to get banged in to during the flight, and that could mean you are woken up. Not a quality move by Cathay. That coincides with other quality cuts not specific to this seat plan. I will choose a different airline if I can in future. I must have had a 100 plus flights with Cathay, but their attitude is changing. And so is mine.

5/13/2019 Vicky Haller, Airbus A330-300 (33E) Two Class v1 seat 60G

Wonderful 💺 seat. I have enough place to relax my legs during the long flight. I am very happy to fly with Cathay Pacific comfortable seat, very good wheelchair service and delicious foods .

5/13/2019 Noreen Flynn

Not Verified | Toronto to Hong Kong. This was an agonizing trip. I’m about 5'5 tall and my knees touched the seat back in front of me. When the person in that seat reclined he was literally in my lap. It was a long trip, more than 15 hours, but cabin crew discouraged people from standing and stretching legs. And though we left after 1am, the cabin was kept dark almost the entire trip. The food was okay but the entertainment system had some really good movies. What was surprising was that we changed planes in Hong Kong and flew Cathay Dragon into Beijing and that plane was so comfortable with plenty of legroom. That was only a flight of 3 plus hours.

5/10/2019 W Jannsen

✅ Trip Verified | Madrid to Tokyo via Hong Kong. Friendly staff, seat on the A350 is great to lounge/eat and even sleep. On 777 bit less so and more chaotic and economy class meal. A350 to Hong Kong premium meal which was nothing to complain about. Enough snacks and drinks during the flight. PE well worth the money.

5/9/2019 Edward, Airbus A350-900 (35G) seat 72D

The flight crew are very prompt in their service

5/9/2019 Alwaleed Althani

✅ Trip Verified | Hong Kong to Singapore. A much older plane with very old 2-3-2 seating layout, it didn’t help with my osteoarthritis and over an hour delay compounded the condition service was friendly, the entertainment system was good I watched a few classic episodes of Frasier, the food was tasty.

5/8/2019 L Radao

✅ Trip Verified | Melbourne to Tokyo via Hong Kong. Every time I've flown with Cathay it hasn't been great but this flight proved to be nightmarish. Landed in Narita via Hong Kong only to find my luggage had been lost! Although it was recovered in a few days time, the inconvenience caused by this cannot be understated. I was not offered any form of compensation beyond a simple apology. On the way back, there was also a 90-minute delay applied to the (midnight) HKG layover, during which they were asking if guests were willing to take a flight the next day as the replacement plane could not fit all passengers. Furthermore, the reason for this delay was never explained by the ground crew! Cabin staff overall was average bordering on robotic save for one exceptional hostess, I still gave it a 2 as on the return leg, menus for dinner/breakfast was not distributed and incoming passenger cards were only provided upon request (!) Speaking of which, meals were nothing special either compared to JAL, Emirates or even Delta. The only positives I can think of is the above average legroom and the relatively up-to-date inflight entertainment, including full seasons of many TV shows.

5/7/2019 Francesca Somaini

✅ Trip Verified | Hong Kong to Milan. I had high expectations and most of them were disattended. The aircraft was extremely noisy, even with headphones the noise was really strong. The choice of movie is not so great. The seats are comfortable when you are seated but not when you lay flat. There is no extra mattress or something that soften a little the hard seat. Food is sufficient but nothing special. Flight attendants were nice

5/7/2019 C Marston

✅ Trip Verified | Hong Kong to Manila. This was a horrible experience flying with Cathay and a horrible customer service experience compared with any other airline I’ve ever flown internationally. Flight was delayed resulting in me missing my connection. Airline refused to rebook the next leg of my flight or pay for a hotel even though rebooking caused me to have to overnight a place I had not anticipated. Underwhelmed by the service during this event and the quality of the airline all around.

5/6/2019 Abdallah E, Boeing 777-300ER (77H) v1 seat 40C

Best seat in economy, BY FAR. The seat may feel slightly more narrow due to TV being in arm rest... but the fact that no one can recline into your face makes that well-worth it. The other bonus of this seat versus the exit row seats behind it is those are plagued by people standing around waiting for the bathroom!

5/6/2019 Y Lee

✅ Trip Verified | Hong Kong to Brisbane via Cairns. Worst business class experienced. Definitely not worth the money. Hong Kong Business lounge is alright and the catering staff is generally friendly and helpful. Grumpy, cold and slack crew. Knowing I had injured my shoulder, the crew didn't bother to help me with my cabin baggage in any capacity even when they saw me struggle. In-flight meal was awful. Cold, thick-skinned dim sum. The braised salmon was cold in the centre as well. I left almost everything uneaten, but the crew didn't bother to care or ask why. Cathay's cost cutting measures are really hurting its core product. I'd take my business to Singapore Airlines in a heartbeat, which even provides free cabin WiFi.