Cathay Pacific


Customer reviews

5/5/2019 Sonny Sanchez, Airbus A330-300 (33E) Two Class v1 seat 44H

great service on board

5/4/2019 Edward TEW, Airbus A350-900 (35G) seat 72D

Friendky flight crew. Very responsive to my wife's request pillow and blanket.

5/4/2019 M Martin

✅ Trip Verified | This was my first time flying Cathay so I cannot compare it to its previous glory days. Overall I was satisfied with my experience. Cathay is comparable to the other better airlines out there, though none of them are particularly great these days. I liked that I could check in 48 hours in advance and take 2 sui...

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5/1/2019 David Gerber

✅ Trip Verified | Sydney to Phuket via Hong Kong. As others have said in recent times, I don’t believe Cathay deserve their 5-star rating anymore. I have a long history of flying Cathay, going back to 1979, on one of their final B707 flights into SYD. This trip was very, very ordinary to say the least. Firstly, I chose the fligh...

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4/30/2019 Abdallah E, Airbus A350-900 (35G) seat 17A

Great seat! Very quiet cabin, comfortable bed, TV was really crisp. Headphones weren't 100% - some hissing background noise - but the overall experience was great.

4/30/2019 Robyn Pretty

Not Verified | Have had great experiences flying premium economy with Cathay so am upset to hear they are cutting the services into Cairns. What is the logic behind this as to go with another airline we would have to fly to Brisbane. This will add an extra 6 hrs flying to our trip which is already very long to Europe. Always wh...

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4/30/2019 B Allen

✅ Trip Verified | Arrived at Perth for my return trip to London LHR to be advised that the flight was delayed by 2 hours. As a consequence I would miss my connecting flight at Hong Kong (HK) so they had rearranged this. This resulted in a 14.5 hour stopover in HK. I was not happy and clearly distressed. I advised them I had a he...

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4/30/2019 Yuxie Zhuang

✅ Trip Verified | Hong Kong to Ho Chi Minh City. The average service I think. The cabin crews would like passengers to get some rest,so the meal service(all kinds) started as the seat belt sign turned off. The meal was great, as refreshment at night, especially the curry fish rice. But the crews, at first, said they would just ...

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4/28/2019 S Kalsana

✅ Trip Verified | Hong Kong to Brussels. Used to fly CX a lot when we lived in HK and was looking forward to flying their business class again. What a disappointment! Seats don’t seem as spacious and luxurious as before. The breakfast was tiny. All I got in the continental breakfast was a mini pastry, natural yogurt with a tiny...

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4/26/2019 Mandart Chan

✅ Trip Verified | Vancouver to New York. I hadn't flown with CX if a few years, so I was looking forward to their amazing hospitality, food, comfortable seats, and great service. Sadly, their food and outdated seats made it uncomfortable. Their meals service for this short-haul flight was worse than flying North-American airline...

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4/25/2019 P Lowe

✅ Trip Verified | Hong Kong to Zurich. I was really disappointed by the quality of the food, the lack of service and by the cabin design. As a vegetarian I ordered the 3 types of vegetarian meals that Cathay and Cathay Dragon has to offer on my way in and on my way out. They were all terrible. I wanted a Bloody Mary and was off...

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4/24/2019 Thomas van Woerkom

✅ Trip Verified | Booked a last minute flight on a fifth freedom flight from Cathay Pacific between Bangkok and Singapore as they offered the cheapest tickets for me. I was not able to check in online and via check in counters received a seat with my girlfriend at one of the emergency exit which gave me tons of legroom, but no ...

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4/23/2019 Pak Him Leung

✅ Trip Verified | In this trip, I bought Premium Economy class and HKG-JFK round trip, but when I reached the airport counter, the ground staff told me that my flight changed from CX840 to CX890, which is HKG-JFK changed to HKG-EWR as well as downgraded me to economy class when I reached the gate. The ground staff were friendly...

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4/23/2019 Pak Him Leung

✅ Trip Verified | Hong Kong to Bangkok. A great flying experience. The staff both on the ground and on the air were accommodating and caring. But there's a disappointment with the catering served inflight as the food was dull - if there's an improvement in the catering part, it will be perfect.

4/22/2019 Joanne E Adrien

✅ Trip Verified | I flew round trip with Cathay from New York to Bangkok with a layover in Hongkong which equates to 4 separate flights. In my opinion this airline is overrated. The one positive is the legroom is decent for economy. I'm 5'9" and my boyfriend is 6'3" and there was just enough space. However, the seat cushion was...

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4/21/2019 Abdallah E, Boeing 777-300ER (77G) v3 seat 59J

The tightest seat I've ever sat in! I felt like my legs were in a clamp!! The pain lasted three days after 13 hours of shear hell!! 18.5 inches width? More like 15 inches width!

4/15/2019 Gerard Tocquer

✅ Trip Verified | Bangkok to Singapore. New Aircraft. Cabin okay but cabin crew not engaged, like in economy class. Bring food, need to ask salt and pepper. Did not bring any coffee after finishing the lunch. Food was similar to Economy. Overall very disappointed.

4/10/2019 A Madashan

✅ Trip Verified | Sydney to Hong Kong. The aircraft is old, cabin crew service was bad. Not sure why they are even a highly rated airline. Food quantity, quality and variety was appalling. Seats are not comfortable. Flight was delayed which has been a norm for this airline from Sydney to Hong Kong as per my experience. I fly th...

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4/10/2019 S Warstin

✅ Trip Verified | Perth to Hong Kong. Very disappointed with the overall experience on this return trip. The service was very slow and there we several of us who missed out on meal options. There was also a lack of water in the cabin, staff were not very attentive. The seats are some of the most uncomfortable I have experienced...

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4/10/2019 M Zhu

✅ Trip Verified | I was blocked boarding by Cathy Pacific Airline (CPA) when taking connection flight even though it was still in process My first leg of my trip From Haikou to Hong Kong was delayed about 30 minutes. My second leg is from Hong Kong to San Francisco. Since the connection time is short, I was advised by a Cathay ...

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