The best airline EVER. The friendliest crew, great food, excellent selection of drinks. I always fly these seats 17A from DXB and 17K to SFO. Unmatched entertainment system, noise cancelling headsets, pleanty of ports and outlets to charge mobile electronics and the best lay fly bed in the industry. Thanks Cathay Pacific-
Plenty of space, good storage. My only criticism of this seat is that there isn't enough padding - this was particularly evident when the seat was fully reclined. Had to use the blanket to provide more padding.
✅ Trip Verified | Kaohsiung to London via Hong Kong. The plane was delayed because of a connecting flight but, I really liked the service. The staff were awesome and super friendly even though I could tell they were a little stressed because of the volume of people failing to observe safety protocols. The selection of food was awesome and the flight was smooth and enjoyable!
Very disappointed Premium Economy is not allocated it's own Toilet.
✅ Trip Verified | Tokyo to Hong Kong. First time flying with Cathay Pacific. My flight was 30 minutes delayed and was longer than expected because of strong wind in the south of Fuji mountain. We have been notified about the delay few minutes before embarquement and also in the plane. The seats were really comfortable and large, I even thought I was in premium economy. Food was good but nothing exceptional. Ground staff and inflight staff are really professional, smiling and friendly. It was a pleasure to fly with Cathay Pacific.
✅ Trip Verified | Cape Town to Jakarta via Hong Kong. I always held Cathay in high regard as one of the world's premier airlines. I have flown with them on 4 occasions in the past 2 years and have been satisfied, however on my trip last week I was quite shocked by how far standards have dropped. The main thing that stood out for me was just how cold and rude the cabin crew were. All service was robotic. On the Cape Town - Hong Kong sector one of the flight attendants barked orders to a passenger and then made sarcastic comments under his breath as the passenger moved away. Later in the flight the same crew member could be heard mumbling after a passenger asked for water in the middle of the flight. Part of the problem here is that the crew made zero drinks runs during the 13 hour flight apart from those served with the meals. Obviously this will increase the number of passenger requests for drinks. When I went to the rear galley at the halfway point of the flight to ask for noodles (offered on the menu as a mid flight snack) this same flight attendant told me to "ask someone else because I am going to rest now." On the Hong Kong - Jakarta flight (4 hours 30 flight, so no shortage of time for a single meal service) the crew were in such a hurry to get the meal service done that they were not offering the passengers a meal choice. They just said - "you will have option X, OK?" I just said yes because I was so startled by the rudeness. Unfortunately I have to fly Cathay Denpasar - Hong Kong - Johannesburg again next month, but that will be the last time for sure.
✅ Trip Verified | Hong Kong to Los Angeles. The worst travel experience we ever had. Our flight was delayed and missed connecting flights. So, we had to go through several transits prior to the final destination. They mishandled luggages and we got them after 2 days. At the moment we’re on our way back to LAX and the flights are delayed for hours upon hours. I won’t recommend this airline for anyone. Please avoid this airline. Will never fly with Cathay again.
✅ Trip Verified | Cebu to Mebourne via Hong Kong. Poor communicator and can’t keep to a schedule - delays upon delays. Unmanned service desks and but for one CSO, the rest were appalling. I get that delays and stuff happen, that’s cool - just communicate.
✅ Trip Verified | Hong Kong to Milan. The premium economy cabin has not much difference with the economy. The seats cannot recline much. However, the soft product was really good. The supper was well served and there was a great selection of snacks. Breakfast was awesome with western and Chinese options. Cabin crew was attentive and they served beverage quite frequently. They were very friendly and with good manner.
Not Verified | In Cambodia we were told that we weren’t sit together on the connection flight we informed them that my wife was a nervous flyer and we needed to sit together we were told we could sought it out in Hong Kong. We got to Hong Kong and went to the help desk we where told point blank they could not help us. When climbing on the plane we found that a Son and mother where sitting on each side of my wife and the husband was sitting next to me in a different row. So much money spent on planes and they can’t even get the basics right, bad on you Cathy Pacific
Not Verified | BNE-HKG-BNE, December and January with Cathay Pacific Airways. Unable to choose seats at booking, or later on, except by paying exorbitant fees, where almost all seat selections were blocked. No value in that. Seat selection at online check-in, has more choices (?!) and is free. Bag drop not open until 1/2 hour after check-in at airport counter! Makes no sense and bag drop line very long and slow. Flight delayed for an hour, with no announcement, until 10 min after scheduled time. Seats on A350 thin and uncomfortable. I felt every bump and push from the passenger behind me. The entertainment system was frustrating to use, touch screen not responsive, requiring multiple swipes to make it work. Content was average. The food was dreadful, bland, with an odd texture. As for the breakfast, who knows what the liquid sloshing in the bottom of the tray was. Announcements by cabin staff on HKG-BNE flight difficult to understand (if at all), with pauses and stumbling over words, not proffessional. I had thought Cathay Pacific was a quality airline, and was not impressed. I've had better on "low cost" airlines.
✅ Trip Verified | Sydney to London via Hong Kong. "What has happened to Cathay??" How can a traditional high standard service provider come apart so easily? We have been decade long supporters of this airline flying up to twice a year, both regionally and long haul and we notice standards are clearly falling. Early 2018 for the first time we lost a day in Taipei trying to correct Cathay's internal fight scheduling system error on a reserved return flight from Taipei to Sydney to ensure we actually had a return flight. Separately and for the first time we were bumped off a longstanding confirmed mid morning departure (no explanation) Sydney to London into a much earlier flight which caused us ongoing difficulties. Also don't expect much at Gatwick Airport Departures because there is next to nothing by way of assistance. To add insult to injury the airline has recently changed the Economy Reservations process where you now have to pay for a more expensive ticket to continue to reserve your seat with them which represents a sizeable fare increase for many clients and something their cheaper direct rivals simply dont do. They say that you can wait up until 48 hours before departure to apply for a seat on the lower fare but most if not all flights are fully booked well ahead these days so thats just word games for people wanting certainty and anyone who travels knows it. As a rule we already pay more to fly Cathay so the recent seat reservation initiative by them represents no more than a thinly disguised grab for additional revenue and is a very unfortunate decision by them.
✅ Trip Verified | Los Angeles to Hong Kong. Its been a few years since I've flown Cathay and I didnt want to believe from friends that Cathay has gone downhill over the years until I experienced it first hand today. The ground staff in LAX were very helpful and courteous. The flight attendants were rude to me. Seems like they dont even want to be there and are force to serve customers. My FA shoved dinner tray at me, and not a smile on their faces. I had a child meal which was served first then adult meals came 15 minutes later, I asked the FA to bust the kids tray so I can have room to eat but she refused. So I had to stack 2 trays on my table. At HKG airport the info desk was also very rude. I'm schedule to board in one hr but still no gate assignment it's normal for me to ask. The clerk just rudely told me there is nothing and tell me to check back later.
✅ Trip Verified | Bangkok to Hong Kong. Oh dear. What has happened to Cathay? Late departure, poor food quality, old aircraft really don't measure up to its previous well deserved status as one of the world's top airlines. Staff on board are still very polite, attentive and efficient, but it's obvious that corners are being cut to help the bottom line.
✅ Trip Verified | Hong Kong to Bangkok. The inordinate delay of CX701 on 20 January (3 hours) for a flight that is shorter than that was not mitigated by the falling standards of Cathay, both in aircraft, food on board etc. Neither was it helped by an overcrowded CX lounge at the Wing, which had to cope with several other delayed flights to Jakarta, Tokyo, LA etc. On top of that, announcements about all these delays was almost inaudible in the lounge, with poor annunciation, and low volume, so that most of the time they were pointless. The levels of food and refreshments in the lounge were quite frankly dire. On board the service was its expected politeness and efficiency, but the quality of the food was really below standard, such that I have never previously experienced.
✅ Trip Verified | Seoul Incheon to Hong Kong. Seats was big, long haul seats in regional routes. Meals well served with desserts and appetiser in this 3 hour flight, with ice cream and seasonal fruits. Cabin crew was nice and friendly. However, the entertainment system was quite outdated.
✅ Trip Verified | Downgraded without compensation. Flight from Hong Kong to Ho Chi Minh is going tomorrow. Short before flight they downgraded me from premium economy to economy due to overbooking. Two calls and no compensation offered. Only telling can happen they cannot do anything. Payed more to get less. I expected a bit more although I am a Oneworld silver member.
✅ Trip Verified | Tired planes, food not great - gluten free food was disgusting. Travelled with my wife from Auckland to London return, so 4 business class flights in total for each of us. The Boeing 777 planes were old, tired and uncomfortable, however on the last leg we had an A350 which was much better. Inflight entertainment was poor, the amount of recent films was quite limited. Staff were friendly and efficient. Food for me was not bad, however on one leg the prawns were still frozen. For my wife who is gluten free the food was very limited and quite disgusting. Gluten free gets no choice of food even in business class. One meal was boiled fish, which was overcooked and had no seasoning, often starters were just plain salads and dessert was just ice cream. The worst one was a breakfast which was baked beans, tomatoe and spinach. It seems like gluten free is considered an afterthought on this airline. Even the staff agreed that it was not very good, and that they get many many complaints from gluten free passengers. They asked us to complain as they said the airline did not listen to feedback from staff, only from customers. As such apart from this review we will also make an official complaint. The crazy thing is that this airline is Hong Kong based. Having visited Hong Kong many times we know that Hong Kong has some of the best gluten free food options in the world. Maybe the chef that designs Cathay's menu needs to visit there and try the current gluten free menu on the flight!
✅ Trip Verified | Bangkok to Hong Kong. I'm pleased to be served by staff who tried to serve passengers as best as they can. The seat is spectacular, the meal was very well presented, and I also had one of the signature drinks, Cloud Nine. It was the first time having to try that, and it was fantastic. The cabin crew were really nice and professional. For the inflight entertainment they have a great variety of movies, TV shows, music playlists and so on. However, one suggestion was that it would be better to make a facelift on the products as it seems a little bit old. It would also be better to have inflight Wi-Fi service and the camera view on all the A330 fleets.
✅ Trip Verified | This review is based on my future travel in February 2019. Already am disappointed. I successfully once logged in in December 2018 and tried to arrange my seat. At that time there was nothing available unless you pay extra to reserve some economy seat in advance in the front part of the plane. All I want is just an isle seat no matter if it is in the very rear section. They block all others economy seats and "force" you to pay for certain seat. So I came back in January 2019 and tried my luck but You can't seem to find your booking because the website keeps showing there is an error no matter how many times you try. It showed your booking doesn't exist.Now the only option I have is to wait for the day and ask for the check in crew help at the airport. Hopefully the aisle seat still available.