Customer reviews

5/14/2019 Eric Shostak

✅ Trip Verified | Helsinki to New York. Customer service is horrible. My mother and I were threatened to get thrown off the flight if we didn’t check in our carry on baggage because they said the overhead bins were too full. Paid for WiFi on the plane but did not work.

5/12/2019 K Pellberg

✅ Trip Verified | Stockholm to Bangkok via Helsinki. Flight from Stockholm to Helsinki was only 45 minutes, enough to enjoy a small bottle of champagne. The food was quite boring as always on these short sectors. The flight to Bangkok departed past midnight but the service didn’t feel rushed. As an Oneworld Emerald member was t...

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5/11/2019 J Gansen

✅ Trip Verified | Helsinki to Bangkok. Finnair has been our choice of European flight to Asia. Affordable price for Business Class with very nice on board services. Fast responds from their customer service in replying whatever inquiry you may have. Plus if you are passing immigration at HEL airport, their immigration officers ...

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5/11/2019 Jonsen Sinaga

✅ Trip Verified | Bangkok to Amsterdam via Helsinki. Once again Finnair on board service has not failed us. Route to Bangkok they have Thai cabin crew to avoid miscommunication within Thai passengers. Facilities far from luxury but worth what you paid for.

5/10/2019 K Jansen

✅ Trip Verified | Dublin to Bangkok via Helsinki. Finnair has been extremely dissapointing. Seats are cramped and the IFE is outdated. Although the staff is very pleasant, the service and the food are rubbish. The meals have been cut down to a tiny main course, a salad with no dressing and a cookie. Beer and wine is not compleme...

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5/8/2019 S Spencer

✅ Trip Verified | My flight to Bangkok did not start well. Ground staff were rather unfriendly, but what followed was simply unbelievable. After we boarded the plane and were moving towards runway, the pilot announced there was some technical fault with the plane and we have to go back. Well, we did the same 3 times and the plan...

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5/5/2019 Helland, Airbus A350-900 (350) v1 seat 2D

There are 2 business class cabins, in the front cabin there are no overhead lockers in the middle, which makes makes it spacey. Seat configuration is 1-2-1. As a result all passengers have aisle access. Seats are reasonably wide, can easily be manioulated and are ok when seated. The seat can be folded to a 180° recline "bed", ...

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5/5/2019 Georgii Ivanov

✅ Trip Verified | Moscow to Chicago via Helsinki. I liked this flight. Good company. Of course there is something to improve (for example Finnish food is not good, I'd replace this with sandwiches or something international). But flight was okay. I enjoyed. My wife had a teeth pain personnel helped her with some medication. I l...

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4/26/2019 Abdallah E, Airbus A330-300 (333) Layout 2 seat 7A

This is not a normal business seat. The wall of the fuselage butts inward at this point and impinges on your sitting area. It is a very uncomfortable seat, with virtually no room on your left.

4/25/2019 David Kilpatrick, Airbus A350-900 (350) v2 seat 7D

Read several reviews by journalists who were invited on introductory flights for 350-900 business class. They colored their experience immensely. Perhaps if I reviewed may find the get out clauses. But, disappointing to an extent. Service impeccable, food stodgy (this is business class) but no shortage of it. Herringbone ...

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4/23/2019 A Sarwar

Not Verified | New York to Tokyo via Helsinki. Very positive experience with Finnair. Smooth checking & boarding processes. JFK-HEL the A330 seats were somewhat narrow and reduced spaces for personal items. HEL-NRT, the A350 seats were very satisfactory. On board crew were pleasant and attentive. HEL business class lounge is un...

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4/22/2019 W Heale

✅ Trip Verified | London to Delhi via Helsinki. Was rudely told by staff that I had enough to drink (2 glasses of red and 1 single malt) couldn't sleep so I went back to the galley to seek another couple of night caps, and was spoke to like dirt! First leg of my flight my ticket said meal included and I was refused that, even t...

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4/21/2019 Timothy Irvin

✅ Trip Verified | I flew from London Heathrow to Bangkok via Helsinki. Helsinki airport was clean and functional. Seated in 41H from Helsinki to Bangkok. The flight was 30 minutes late into Bangkok due to Pakistani airspace being closed. There were two meals, both pretty ordinary. Dinner was a decent green salad, followed by som...

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4/19/2019 David Champion

✅ Trip Verified | London to Hong Kong via Helsinki. 3 hour delay, limited information - one excuse after another. 2 hours after we are cleared by ATC some passengers decide to get off causing another 1 hour delay. Still sitting here after 3 hours with no sign of going anywhere. Finnair, never again.

4/12/2019 Liz Ekrem

✅ Trip Verified | London to Kuusamo via Helsinki. What a fab airline!! My flight was delayed on my way home to London due to cross wind at Kuusamo Airport this meant my connecting flight to London was missed. There was no need to worry as the staff organised a reroute via Stockholm in order to catch a London bound flight home w...

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4/12/2019 M Halihk

✅ Trip Verified | Helsinki to Miami. If you plan to travel with checked baggage do not fly with Finnair. They lost our baggage and we have been without it for four days and we still don’t know if and when we will get our baggage back. The staff in Miami airport is completely useless (also nobody never picks up the phone) and th...

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4/11/2019 M Voldovan

✅ Trip Verified | Amsterdam to Helsinki. Low cost airline with very high price ticket's and low service. They will charge you everything in the plane within Europe. Also grumpy flight attendants just to make you regret you fly with them.

4/10/2019 F Carter

✅ Trip Verified | Helsinki to Paris. Business class is a joke. Seat is no bigger than in economy. They refused to hang my jacket. Service was below average. It is really outrageous to charge top dollars for a business class which is not a business class.

4/3/2019 David Butcher

✅ Trip Verified | Bangkok to London via Helsinki. This was the return journey from hell. Started with a failed engine, hours sat on the plane and then 3 days to finally get home. Cancelled flights, delayed for 31 hours. Herded like cattle around the airport, made to wait for hours collecting luggage and checking into overnight ...

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3/30/2019 D Marel

✅ Trip Verified | Bangkok to Milan via Helsinki. We boarded flight AY142 in Bangkok. On the taxiway the crew noticed an engine malfunction. The plane was moved to a maintenance hanger and we were in the plane for 4 hours. After three failed attempts at starting the engine the plane was deboarded and we waited 1.5 hours for our ...

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