Customer reviews

8/24/2019 E Ward

✅ Trip Verified | London Heathrow to Madrid. Checked in online via Iberia app which was fine. However bag drop at Heathrow is not automated and there was a huge queue with only 2 staff working - disappointing. Flight itself was OK, legroom and seat width reasonable. Cabin crew seemed jaded. No drinks or snacks included, as per ...

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8/23/2019 Mohd Barkane

✅ Trip Verified | San Francisco to Madrid return, in both flights the price was the cheapest but you get what you paid for. The airplane itself is nice, nothing different from the rest of the airlines. The on board entertainment was good. I was surprised that the staff only spoke Spanish to me. Madrid airport lost my luggage. w...

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8/7/2019 H Gorlen

✅ Trip Verified | Athens to Chicago via Madrid. The only decent part of the experience is the actual flight. Customer service, online checkin were an absolute zero. I couldn't check in online the night before. For some unknown reason, Iberia's online check in wouldn't "accept" my document's country, even though it is USA and ap...

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8/2/2019 S Healy

✅ Trip Verified | Madrid to Florence. Absolutely awful experience. Flight was delayed out of Chicago causing me to miss my connecting flight. I was given a new flight that would have caused me to stay at the Madrid airport for 10 hours and fly to Paris and then to Florence when the airline had more available better option fligh...

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8/2/2019 Adriano Herger

✅ Trip Verified | Milano to Medellin via Madrid. Staff is very cold and not helpful at all. We had to pay additional 120 euros at the check in cause the luggage was not included in our ticket. For 10 hours flying you got advertisement and you have to pay for some drinks. THe price is a bit cheaper than other companies, but not ...

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7/29/2019 Abdallah E, Airbus A330-200 (332) seat 36C

I saw mentioned that all Economy J seats have reduced leg room due to the box under the seats which hold the life vests. All C seats in economy have the same box and reduced leg room. Additionally, the space between the rows in economy are very small. I'm average height for a man and my knees touched the seat in front of me ev...

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7/17/2019 Abdallah E, Airbus A321 (321) Layout 1 seat 19D

Seat pitch on Iberia is borderline illegal. This is a shame, not even my son, who is barely 1'60 cm fits in the seat. Iberia just wants to cramp the plane at the expense of the customer health.

7/15/2019 Toni piper, Airbus A340-600 (346) v2 seat 22A

The flight was really good. The cabin attendants allowed my to have as many food and drink during the flight. Also there were two options for the main meal and I had the beef burger with rice, salad, bread role, a cup of tea, Diet Coke and a cake which tasted really good. The entertainment system was really up to date Ann’s ther...

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7/13/2019 S Geale

✅ Trip Verified | Madrid to Panama. Our family of five was told we were on standby waiting list after we arrived at the gate in Madrid for transcontinental flight even having purchased our tickets well in advance. Iberia was finally gracious enough to find seats for us, albeit scattered around the aircraft, and in the very back...

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7/12/2019 L Andrews

✅ Trip Verified | Madrid to London. Disappointing. Charged similar prices as other full-service carriers on an intra-European flight yet no free snack or drink, same service as a budget airline. Aircraft felt rather tired and the cabin crew were not friendly. Boarding was a complete nightmare, a single jet bridge in the summer i...

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7/5/2019 Jim Pritchard

✅ Trip Verified | La Coruna to Nice via Madrid. I got bumped off my Iberia Flight to Nice in Madrid even though I was at the boarding gate before boarding started and had a boarding pass and had paid extra for choosing a seat. I and others were connecting from an Iberia flight from Coruna which was late, so they must have sold ...

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7/3/2019 SebA320, Airbus A340-600 (346) v2 seat 22D

El asiento cuenta con mucho mas espacio para las piernas, la bandeja y la pantalla se encuentran en el apoya brazos, el asiento en si no se siente mas pequeño al ser el apoya brazos de mayor tamaño, la galería de enfrente se encuentra iluminada durante todo el vuelo y el trafico de las azafatas es durante toda la noche, por lo q...

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7/2/2019 Abdallah E, Airbus A350-900 (359) seat 3L

Flew this plane in its first week of service on the MAD-ORD route. Thought the seat design was fantastic, and enjoyed having a large table to not only provide a place to put items on during the flight, but also to give added privacy. I'd seen a lot of complaints about Iberia's service and have to say I was impressed. They may...

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7/2/2019 D Heale

✅ Trip Verified | Madrid to Santiago de Compostela. I received an email to check in 24 hours in advance. I went to their website to check in. Just as I was about to complete the process, the website said an error occured. I could not confirm if I was checked in, or what seats I had. I experience motion sickness, so having a win...

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6/30/2019 Hendrik Scheel

✅ Trip Verified | Hamburg to Sevilla via Madrid. I thought that Iberia stood for quality, but I experienced no customer-oriented behaviour on so many levels today. Boarding was completed and we were already running late - cabin crew told us that there was a problem with the luggage - we stood there for one hour in a boarded air...

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6/25/2019 Peter Ries

✅ Trip Verified | Madrid to New York on a new A350 aircraft. The inflight crew was less than service oriented. I had to argue over drinking water and how much I am entitled to. Beside the two regular scheduled services on this 8 hour flight, the crew was not to be seen again in the cabin. They never came through the cabin to o...

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6/24/2019 A Jarsolyk

✅ Trip Verified | Los Angeles to Madrid, my flight has been cancelled 1 hour before departure. At first all passengers have been directed to check-in desk. After 8 hours of waiting, we received new tickets for the flights 28 hours later (flight by BA, which belongs to the same alliance). It was around 2 AM in the night. Accord...

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6/16/2019 Shawnda Kumro, Airbus A330-200 (332) seat 45C

Decent seat. Considering it’s economy class seat back tilts nicely. Only issue is when the seat in front leans back, much too close & causes a chain reaction. Reaching anything at your feet is very difficult. For an 8 hour flight overall not bad.

6/12/2019 Juan Jimenez, Airbus A330-200 (332) seat 25H

I paid for two seats u$100 dollars and they were 39AC but when de checked in we were changed to seats 25HG...WE WOULD LIKE TO RECEIVE OUR MONEY BACK...IT HAPPENS FREQUENTLY ON THIS AIRLINE.THANK YOU.

6/11/2019 Juan, Airbus A340-600 (346) v1 seat 24J

En call center, me dijeron que mis asientos estaban a 6 posiciones del tolete y veo que estaré a 14 lugares para ir al baño, por ese motivo molestaré a los pasajeros de esos 14 lugares, además mi pedido era, porque tengo problemas fisiológicos y necesito estar cerca.